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Blue – A Modern Hotel, an Ascend Collection Hotel

2.5 star property

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Photo gallery for Blue – A Modern Hotel, an Ascend Collection Hotel

Lobby
Coffee service
Front of property
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View in a map
1080 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪3 min walk‬
  • Place, Olympia Ice Center
    ‪13 min walk‬
  • Place, Big E
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Blue – A Modern Hotel, an Ascend Collection Hotel

Hotel connected to the convention center in West Springfield with free parking
Along with a 24-hour fitness center, this hotel has coffee/tea in a common area and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Blue – A Modern Hotel, an Ascend Collection Hotel offers 116 accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Blue – A Modern Hotel, an Ascend Collection Hotel, you're connected to the convention center and just a quick walk from Riverdale Center. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and locker space
  • Onsite recreation includes a 24-hour gym
  • 6 minutes by car from MGM Springfield and 6 minutes from Naismith Memorial Basketball Hall of Fame
As a guest of Blue – A Modern Hotel, an Ascend Collection Hotel, you'll find a 24-hour fitness center, a vending machine, and multilingual staff. A computer station is on site and WiFi is free in public spaces. The business-friendly Blue – A Modern Hotel, an Ascend Collection Hotel also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Self parking is free. A complete renovation of Blue – A Modern Hotel, an Ascend Collection Hotel was completed in August 2025.

Smoking is allowed in designated areas at this West Springfield hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Grab bar near toilet (81 centimetre high)
  • Handrails in stairways (81 centimetre high)
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - August 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 4 percent for credit card payments
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Service fee: USD 250 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0001113250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Blue – A Modern Hotel, an Ascend Collection Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 116 out of 141 reviews
Rating 8 - Good. 13 out of 141 reviews
Rating 6 - Okay. 7 out of 141 reviews
Rating 4 - Poor. 2 out of 141 reviews
Rating 2 - Terrible. 3 out of 141 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Super new and fun!
Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Stayed 1 night in Nov 2025

10/10 Excellent

Steven, fair lawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel so everything was clean. The massage chair in the room was amazing!! Would definitely stay here again!
Stayed 1 night in Oct 2025

10/10 Excellent

Yovelys

Liked: Cleanliness, amenities, property conditions & facilities
Great staff super nice beautiful hotel lots of parking
Stayed 2 nights in Oct 2025

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and Courteous staff
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location and clean!
Stayed 3 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing. Came with a massage chair, robes, slippers and a rain shower. The staff was very sweet and gave me a little welcome bag when I checked in. Would def stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities
The entire staff was extremely kind, courteous, thoughtful, intelligent and truly nice, good people. I travel frequently and this stay has been the best experience bar none in a long time. Thank you. Respectfully, Jeffrey
Stayed 1 night in Oct 2025

10/10 Excellent

Gao Xiang, brooklyn

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean everything nice and new
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brand new building. The web site stated a bar and pool but they haven’t built them yet. Had a little problem with the air cond. Room gelt damp but once we kept the bathroom vent on it seemed to fix it. Loved the massage chair that was in the room as well Beds were super comfortable and everything was spotless
Stayed 3 nights in Oct 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Fancy.
Stayed 1 night in Oct 2025

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reliable
Stayed 2 nights in Oct 2025

10/10 Excellent

Heidi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay for leisure, out of state, very clean and comfortable. Definitely recommend and will be back
Stayed 1 night in Oct 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of stores/restaurants around. Clean new rooms, comfy bed and great shower. Stayed at several hotels over the week I was here and this was by far my favorite.
Stayed 2 nights in Oct 2025

10/10 Excellent

Babacar

Stayed 1 night in Oct 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and beautiful new, clean rooms!
Stayed 1 night in Oct 2025

8/10 Good

Slade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is either new construction or newly renovated. Property is brightly lit, bright entrance with white floor-to-ceiling bright tile and modern blue finishes and accents. Modern lighting and backlit guest counters brightens up the reception area well. The rooms are clean and features massaging recliner chairs. Location is convenient to large retail brands and restaurants. It was a pleasant and comfortable stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern room. Massage chair was awesome after a day of travel!
Stayed 1 night in Oct 2025

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice but small. The bed was pushed against the wall so I had to climb off the end of the bed to get out. There was only 1 night table so I did not have a place to put my phone or glasses. There was a massage chair that was nice, but there was only 1 office chair and no place else to sit. The TV only partially worked and we were unable to watch regular channels.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Nice clean and spacious rooms. Comfortable bed and large bathroom. Hotel seemed very new.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was such a nice hotel! I was not expecting how great this stay was. Everything was so clean and the receptionist was incredibly friendly! She gave me a little goody bag at check in and there’s a massage chair in every room. Definitely will be staying here again for future trips.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Babacar

Stayed 1 night in Oct 2025