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The Com Plex Motel

3.0 star property

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Photo gallery for The Com Plex Motel

Front of property – evening/night
Restaurant
Exterior
Family Studio Suite, Accessible
Blackout curtains, iron/ironing board, free WiFi, bed sheets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
39 The Strand, Whakatane, Bay of Plenty, 3120
  • Place, Te Manuka Tutahi Marae
    ‪3 min walk‬
  • Place, Mataatua: The House That Came Home
    ‪3 min walk‬
  • Place, Whakatane River Walk
    ‪5 min walk‬
  • Airport, Whakatane (WHK)
    ‪17 min drive‬

Room options

View all photos for Top Floor Studio Suite

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Top Floor Studio Suite

9.8 out of 10
Exceptional
(57 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Ground Floor Studio Suite

Ground Floor Studio Suite

Ground Floor Studio Suite

9.6 out of 10
Exceptional
(24 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Accessible Studio Suite

Accessible Studio Suite

Accessible Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Heritage Suite - Merritt (Top Floor, Heritage Building)

Heritage Suite - Merritt (Top Floor, Heritage Building)

Heritage Suite - Merritt (Top Floor, Heritage Building)

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Heritage Twin Suite- McAlister (Top Floor)

Heritage Twin Suite- McAlister (Top Floor)

Heritage Twin Suite- McAlister (Top Floor)

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Heritage Suite- Simpkins (Top Floor, Heritage Building)

Heritage Suite- Simpkins (Top Floor, Heritage Building)

Heritage Suite- Simpkins (Top Floor, Heritage Building)

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite, Accessible

Family Studio Suite, Accessible

Family Studio Suite, Accessible

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About this property

The Com Plex Motel

A restaurant, free self parking, and free WiFi in public areas are available at this motel.
The Com Plex Motel offers 28 air-conditioned accommodations with hair dryers and irons/ironing boards. 40-inch flat-screen televisions come with premium satellite channels.

Bathrooms include showers and complimentary toiletries. This Whakatane motel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Com Plex Motel. During your stay, you're just a quick walk from Whakatane River Walk. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Steps from Whakatane River Walk and Wairere Falls
There's a restaurant on site. WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this 3-star Whakatane motel.

The Comm Restaurant & Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • The Comm Restaurant & Bar

Family friendly

  • Mini-fridge

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (7:00 AM - 7:00 PM) and Sunday - Sunday (8:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a first aid kit
This property's front desk is open during the following times:
  • Monday - Saturday: 7:00 AM - 7:00 PM
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

The Com Plex Motel Motel
The Com Plex Motel Whakatane
The Com Plex Motel Motel Whakatane

The Com Plex Motel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 341 out of 429 reviews
Rating 8 - Good. 77 out of 429 reviews
Rating 6 - Okay. 8 out of 429 reviews
Rating 4 - Poor. 3 out of 429 reviews
Rating 2 - Terrible. 0 out of 429 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Aaron

Stayed 1 night in Dec 2025

8/10 Good

David

Stayed 3 nights in Dec 2025

8/10 Good

Tim

Business traveller
Very tidy and clean room
Stayed 1 night in Dec 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything we requested
Stayed 1 night in Dec 2025

10/10 Excellent

Peter

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, close to town
Stayed 1 night in Nov 2025

10/10 Excellent

Meng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Dec 2025

10/10 Excellent

Nicola

Stayed 1 night in Nov 2025

10/10 Excellent

Johannes

Liked: Cleanliness, amenities, property conditions & facilities
Reception services was beyond comprehension the best I ever experience through my travels Room was ready and what a wonderful room up market nice bed tv coffee and shampoo soaps nothing to fault the room The grounds was impeccable clean this is a gem Hotel on the premises and value for money Big accolades to the owners thanks for the xtra lock up garage for my trike thank you
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and compact. Staff were business like and courteous. Special mention to Scottish cleaning lady who was professional and friendly. Units are new and adjacent to a heritage pub with its own restaurant.Only a five minute walk to numerous eateries and shops on the Strand. Units are very quiet as windows and doors are double glazed. Personal parking spot outside of each unit. Highly recommended.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, modern, comfortable close to everything.
Stayed 1 night in Nov 2025

4/10 Poor

Stephen

Stayed in the original building room, Simpkins. People in opposite room smoked heavily at the emergency door entrance, with the door open. Corridor filled with smoke smell which ended up filling room. Moved to a room further down corridor, next night, result the same.
Stayed 3 nights in Nov 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities
Room nice and clean bed comfortable
Stayed 2 nights in Nov 2025

8/10 Good

Sonika

Stayed 1 night in Nov 2025

10/10 Excellent

Sanita

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2025

10/10 Excellent

Chloe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was on the top floor getting the afternoon sun. Great location with all local bars few minutes walk on the Main Street. Clean and tidy room/ bathroom and very comfy bed!
Stayed 1 night in Nov 2025

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Awesome location Lovely comfortable beds which is really important for me and friendly welcoming staff will dif come back
Stayed 1 night in Nov 2025

10/10 Excellent

HAMISH

Travelled with group
Liked: Cleanliness, amenities
Air con worked well and extra parking was not a problem.
Stayed 2 nights in Oct 2025

10/10 Excellent

Leisha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Spotless rooms, staff lovely
Stayed 1 night in Oct 2025

10/10 Excellent

Leisha

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Black out curtains, felt safe and easy, Clean, lovely staff
Stayed 1 night in Oct 2025

10/10 Excellent

Chrissy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Craig & Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy
Stayed 1 night in Oct 2025

10/10 Excellent

Toby

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the town and pretty building.
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great parking, quiet room
Stayed 1 night in Oct 2025