For a nonsmoking hotel, my room hit me with the smell of cigarettes the minute I opened the door. But my stay started like this. I went to check in and was told my room wasn't ready, so I sat in the break area doing my work. Mind you, no one is at the hotel. Over an hour passes, and I get to check-in. I grab all my stuff and get to the assigned room only to find the key doesn't work. I head back to the desk, and they give me another room, and she states that the door never works. (Happy that I could confirm that yet again for them) So, a room isn't ready for me, and no one is around, but there are at least two rooms now that I could have been checked into? While I was trting to work, family, friends, and kids ran all over the lobby. And these were not guests. It seems like you realky dint have a job at the hotel because its always "bring your kids to work." I wouldnt have cared so much, since it was slow, but why make it that apparent in front of a paying customer? The room was stale and nasty. What's extremely upsetting is it took me several days to decide where to stay because I didn't want to spend a lot but wanted to be in a safe but clean hotel. I looked at multiple reviews. I have no idea why anyone, several anyones, would give this hotel numerous stars. So now, I also can't rely on reviews by guests. I work in the hotel industry, and this is not my expectation of good business.
