2/10 Terrible
Gemma, Hollywood Park
6 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We normally book Marriott or Hilton, but unfortunately, two-bedroom rooms are unavailable for a group of 3. This was an unplanned trip, and I booked this hotel for its location. I booked 2 nights to attend our aunt's funeral. We arrived late, though, after a long drive. When we opened the door towards the check-in counter, the hotel had a nasty smell. But since it was very late, we tried to ignore it, hoping our room would be clean. I don't mind an outdated room as long as it is safe and clean. Our room was on the 2nd floor near the elevator. My husband checked the bathroom after spraying Lysol all over the room. A used soap and a towel were in the bathroom, which means the room was not cleaned at all. He got upset and wanted to move out and confront the hotel. I stopped him because it was very late, and we had a kid. We decided to stay for a night, but he could not sleep. Early in the morning, we checked out, attended the funeral, and checked into the other hotel for our remaining days in town. From the beginning, he did not like the hotel because he had a bad experience with cleanliness at a cheap hotel, but I insisted and told him not to generalize. Aside from the cleanliness issues, the bad part is that they do not refund the one night we did not use. I bought insurance on Expedia, but I don't know why I cannot have my refund. This is a lesson to me. I don't think this hotel is a good idea.
Gemma
Stayed 2 nights in May 2025