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SureStay Plus Hotel by Best Western Brandywine Valley

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Brandywine Valley

Lobby
Exterior
Standard Room, 1 Queen Bed, Accessible, Bathtub
Business centre
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Pet-friendly
  • Breakfast included
  • Housekeeping

Explore the area

View in a map
1807 Concord Pike, Wilmington, DE, 19803
  • Nemours Mansion and Gardens
    ‪19 min walk‬
  • Grand Opera House
    ‪5 min drive‬
  • Wilmington Riverwalk
    ‪6 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪28 min drive‬

Room options

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Executive Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Plus Hotel by Best Western Brandywine Valley

Pet-friendly hotel with free breakfast connected to a shopping center in Wilmington
Along with an outdoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, conference space, and a children's pool. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Brandywine Valley offers 95 air-conditioned accommodations with DVD players and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Wilmington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Brandywine Valley. During your stay, you'll be connected to a shopping center, and just a quick walk from Brandywine Valley. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and conference space
  • Onsite recreation includes a gym and bike rentals
  • 6 minutes by car from Grand Opera House and 7 minutes from Wilmington Riverwalk
  • Pets welcome for a fee (restrictions apply)
SureStay Plus Hotel by Best Western Brandywine Valley offers its guests a children's pool, an outdoor pool, a hot tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is served. WiFi is free in public spaces.

The business-friendly SureStay Plus Hotel by Best Western Brandywine Valley also features a vending machine, a garden, and complimentary newspapers in the lobby. Free self parking is available.

This Wilmington hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's pool
  • Cot (surcharge)
  • DVD player
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (76 centimetre high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 5.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Brandywine
Best Western Brandywine Inn
Best Western Brandywine Valley
SureStay Plus Hotel Brandywine Valley Wilmington
Best Western Plus Brandywine
Best Western Plus Brandywine Valley
SureStay Plus Brandywine Valley Wilmington
Best Western Plus Brandywine Valley Inn Wilmington
Best Western Plus Brandywine Valley Wilmington
Best Western Brandywine Valley Inn Wilmington
Best Western Brandywine Valley Wilmington
Best Western Brandywine Valley Hotel Wilmington
Best Western Wilmington
Brandywine Valley Inn Wilmington
Brandywine Valley Wilmington
SureStay Plus Brandywine Valley
SureStay Plus Hotel Brandywine Valley Best Western Wilmington
SureStay Plus Hotel Brandywine Valley Best Western
SureStay Plus Brandywine Valley Best Western Wilmington
SureStay Plus Brandywine Valley Best Western
SureStay Plus Hotel by Best Western Brandywine Valley Hotel
SureStay Plus Hotel by Best Western Brandywine Valley Wilmington

SureStay Plus Hotel by Best Western Brandywine Valley Reviews

Reviews

6.2
Rating 10 - Excellent. 258 out of 1006 reviews
Rating 8 - Good. 194 out of 1006 reviews
Rating 6 - Okay. 169 out of 1006 reviews
Rating 4 - Poor. 151 out of 1006 reviews
Rating 2 - Terrible. 234 out of 1006 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Residents living there dogs, small toss pillows instead of full size pillows. Outside of hotel was very concerning.
Stayed 1 night in Jun 2025

4/10 Poor

Corey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Reserved two nights. We arrived late in the evening and got the only room available, Room 248. It reeked of cigarettes. My wife and daughter were disgusted but toughed it out the first night. Staff was good enough to move us to a room by the pool the next morning. It was much better. Only downside was the leak above the toilet from the room above that got me. Hope it wasn’t from their toilet but I fear it might have been. Pool was nice enough but not heated.
Stayed 2 nights in Jun 2025

8/10 Good

Jean, Weston

Stayed 2 nights in Jun 2025

8/10 Good

Fennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

NANCY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located. Breakfast could have had more/ better selection.
Stayed 1 night in Jun 2025

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let's see ..to start the front desk staff could careless about customer service. She saw me standing there waiting to check in....ignored me and kept carrying non her conversation with someone unseen for several minutes. And zero cordiality. Was told not to park along the fence line... across from the front desk because I might get towed. Ok fine. Odd, but thanks for the warning I guess. Overall grounds needs a good week-long cleaning. They don't even bother with the basics like sweeping. Room was ok. Though it seemed the cleaning was basic. The fridge ran all night and made it hard to sleep. My son also noted that the walls were paper thin and heard the next door neighbors opening and slamming their door to 2 am. So we were sure to return the favor when we left at 7. The pool was ok. Non heated, but ok. The hot tub was disgusting and you could see the mold and algae being pumped around. And the kiddie pool has green algae growing on the filter at the bottom. Both ice machines weren't working (we asked). Basically it was - oh well, too bad. And $158 a night is a joke. This is supposed to be a Wyndham property . If I were them, I'd pull my brand name off this property. What an embarrassment. Overall grungy area, and sketch inhabitants.
Stayed 1 night in Jun 2025

4/10 Poor

Wendy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had candy under the bed and ants, cockroach in the shower, reserved a room with two queen beds but the beds were not queen size, full at best, show in bad condition
Stayed 2 nights in Jun 2025

8/10 Good

Kanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was quite comfortable
Stayed 1 night in Jun 2025

8/10 Good

Lani Symantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't what we expected... It seems like a renovated motel rather than a hotel but the room was nice and the people friendly.
Stayed 1 night in Jun 2025

8/10 Good

Alice W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

George

Business traveller
Disliked: Property conditions & facilities
I didn’t like anything about this place.
Stayed 1 night in Jun 2025

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front desk staff was amazing. Room was clean. However, there was no hot water in the shower which sucked.
Stayed 1 night in Jun 2025

2/10 Terrible

Brian

Travelled with family
Disliked: Amenities, property conditions & facilities
No Hot Water upon Check in. Took til morning to restore.
Stayed 2 nights in Jun 2025

2/10 Terrible

Alexander

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend this hotel to anyone as well, as I would not recommend using Expedia to anyone.
Stayed 1 night in Jun 2025

2/10 Terrible

Matt

Travelled with family
The place was dirty , more like rent by the hour place . The pictures online was def not the same as when ya get there , run down , smells , paint chipping off shower ceiling, very dirty in room , not family friendly, extra activity’s where happening during the night time and it wasn’t a couples thing we will say pay for fun . Disgusting idk how this place is on hotel .com it’s like we did a reenactment of Griswolds family vacation. I dont write reviews but my family and I were very disappointed not what pictures look like . Very gross place . No joke
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness

Be mindful

Everything seemed to go fine until later in the night when someone walked into my room while I was in bed watching tv. I go down to the front desk and found out that the previous shift did not check everyone in properly. I also was disappointed by the lack of housekeeping the room had.
Stayed 1 night in Jun 2025

10/10 Excellent

Zandra

Stayed 1 night in Jun 2025

2/10 Terrible

Richard

Disliked: Cleanliness, amenities, property conditions & facilities
Shockingly below standard
Stayed 4 nights in Jun 2025

6/10 Okay

Dan

Travelled with family
Liked: Room comfort
It was a place to sleep…the shower was excellent… the room needs updating… tv didn’t work in HD…. Towel rack was broken
Stayed 1 night in Jun 2025

2/10 Terrible

Nancy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay. No one had hot water. They said the boilers were working and soon we would have hot water so I stayed but it never got hot or warm. The toilet was clogged and front desk said I had to wait until the next day at 9am. I had a jetted tub, paid extra for it and couldn’t use it because it had no hot water. The night guy at front desk said if to my husband if he didn’t like it we could leave. Except it was 1am and he couldn’t return my money. He wanted me to wait for his manager the next day after 9am. He wouldn’t answer the phone. We had to go several time to him to reach him. Also, we expected a hotel but you get a bates motel vibe. I Do not recommend
Stayed 1 night in Jun 2025

6/10 Okay

Ivette

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

James, Princeton

It was okay, but this hotel is due for renovations
Stayed 1 night in May 2025

8/10 Good

Sam

Stayed 1 night in Jun 2025

2/10 Terrible

Alfred

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
His was the nastiest place I e been to I never stay I left soon as I seen the rooms
Stayed 1 night in May 2025

8/10 Good

James

Bathroom was very claustrophobic
Stayed 1 night in May 2025