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Mercure Hotel Windhoek

4.0 star property

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Photo gallery for Mercure Hotel Windhoek

A modern lobby with a reception desk, seating area, and large windows.
The exterior of the Mercure Hotel with a clear entrance, a well-lit lobby, and a brick facade.
A chef preparing pizza in front of a brick oven with a sign above reading "DE LUCAS".
A spacious lobby with a modern design, featuring a seating area with sofas and a coffee table, a reception desk, and a view of the outdoor garden.
A pool area with lounge chairs and umbrellas, a building with a chimney, and outdoor seating.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Corner Of Auas Aviation Road, Windhoek, 9000
  • Place, Independence Stadium
    ‪18 min walk‬
  • Place, Windhoek Go Karting
    ‪3 min drive‬
  • Place, NamibRand Nature Reserve
    ‪5 min drive‬
  • Airport, Windhoek (WDH-Hosea Kutako)
    ‪35 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a TV, a desk, and a view of trees outside.

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Room, 1 Double Bed

A hotel room with a large bed, two bedside lamps, a small table, two armchairs, and a window with a view of trees.

Privilege, Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a window with curtains.

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

A hotel room with two beds, a TV, a desk, and a view of trees outside.

Classic Room, 2 Single Beds

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Hotel Windhoek

3 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and 2 coffee shops/cafes are onsite. Private bathrooms are not ensuite.
Mercure Hotel Windhoek offers 199 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Windhoek hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oukolele Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.
During your stay at Mercure Hotel Windhoek, you'll be within walking distance of Independence Stadium. Features include free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking and RV/bus/truck parking
  • Options for a bite to eat or a relaxing drink include 3 restaurants, 2 coffee shops/cafes, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to thalassotherapy, facials, or body scrubs at Oukolele Spa
  • Amenities include a business center, 15 meeting rooms, and conference space
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from The Grove Mall of Namibia and a few minutes from Maerua Mall
  • Airport shuttle service available for a fee
Mercure Hotel Windhoek offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 15 meeting rooms. Event space at this hotel measures 2099 square feet (195 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the business-friendly Mercure Hotel Windhoek. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Windhoek hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Mirage - Onsite restaurant. Open daily.
Drift Coffee - Onsite café. Open daily.
De Luca's Pizzeria - Onsite restaurant. Open daily.
Nomad - Onsite steakhouse. Open daily.
Skeleton Coast - Onsite sports bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • De Luca's Pizzeria
  • Drift Coffee
  • Mirage
  • Nomad
  • Skeleton Coast

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15 meeting rooms
  • 2,099 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mercure Hotel Windhoek offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mercure Hotel Windhoek Hotel
Hotel Safari Managed By Accor
Mercure Hotel Windhoek Windhoek
Mercure Hotel Windhoek Hotel Windhoek

Mercure Hotel Windhoek Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 49 reviews
Rating 8 - Good. 13 out of 49 reviews
Rating 6 - Okay. 5 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 3 out of 49 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent breakfast
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and excellent meals.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for a safe and pleasant stay. the staff were incredibly kind.
Stayed 8 nights in Dec 2024
Verified review

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024
Verified review

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was bumped over to Movenpick, the sister hotel to Mercure on the shared property. Rooms at Movenpick have been redone and are nicely fitted out. The gym is awesome. The pool and pool area also awesome. There’s a coffee and pastry shop— excellent. And a nice restaurant whose primary fault is that there are only two fish dishes: Norwegian salmon and prawns. There’s a pizza place located within Mercure.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities

Mercury hotel great stay 6 days

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Hoshyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central in Winhoek

Nice hotel with friendly staff og good service. Located central in Windhoek and close to EROS airport.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Zhila

Nice stead
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Janes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Erwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good, but the restaurant was terrible, waiting over 40min and it was not even good, the worst meal I had in the country
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Jamie

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Galicano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility is my priority.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay in Windhoek

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022
Verified review

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
The Mercure is excellent value for money. I've stayed at its sister hotel, Movenpick, located on the same sprawling property, back when it was the Safari Hotel. As a guest of the Mercure, you have access to the excellent gym in the Movenpick. The Mercure has an excellent restaurant and is known for its pizza which I highly recommend. There is an outdoor pool as well as a coffee shop and a high-tented outdoor sitting area. Very nice indeed. My room was a bit dated but spotlessly clean and with all the necessary amenities. The air con worked flawlessly and power is dependable (unlike a lot of cities across Southern Africa). Plugs are UK, South Africa, and EU style plus USB. Two drawbacks: first, the absence of hot water in the shower. Maybe it would eventually come, but I wasn't willing to waste the hundreds of litres of water in the wait. So a quick lukewarm shower was what I had. Alternatively, you could have a hot shower at the gym at Movenpick. Second, room service was painfully slow. The food was good and hot when it arrived, but waiting nearly an hour was a disappointment. Nevertheless, I'd happily stay here again.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã excelente
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Et lidt slidt hotel. Men generelt ok til prisen
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel em boas condições, com alguns quartos reformados, outros mais antigos, mas no geral muito bons. Café da manhã internacional, muito completo e saboroso. Quartos espaçosos, limpos e roupa de cama de alta qualidade. Empregados educados. Único ponto negativo foi na indicação de taxi pelos funcionários do hotel. Indicam taxis privados muito mais caros, abusivos em relação aos preços médios de mercado e por aplicativo.
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Safari Hotel ist zur Zeit geschlossen. Alle auf Safari Hotel gebuchten Gäste werden im Safari Court Hotel aufgenommen und erhalten damit ein Upgrade. Das hat mich sehr gefreut. Die Küche hat mich aber sehr enttäuscht. Die Fleischqualität war unter allem Niveau.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Mara Sera

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marcos

Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Heiko

Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

David

Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Jan Erik

Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

NGUEKENG PRINCE

Stayed 28 nights in Dec 2025