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Comfort Suites Hanes Mall

2.5 star property

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Photo gallery for Comfort Suites Hanes Mall

Standard Room, 1 King Bed, Accessible, Non Smoking
Exterior
Standard Room, 1 King Bed, Accessible, Non Smoking
Free daily buffet breakfast
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪7 min walk‬
  • Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

9.2 out of 10
Wonderful
(91 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(43 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade)

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(68 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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Lobby

Best Western Plus University Inn

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.7 out of 5, Good, (1001)
The price is €88
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Best Western Plus University Inn

About this property

Comfort Suites Hanes Mall

Hotel with free breakfast, near Hanes Mall
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and dry cleaning are onsite.
Comfort Suites Hanes Mall offers 80 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the free breakfast at Comfort Suites Hanes Mall. During your stay, you'll be within walking distance of Hanes Mall. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Just a 2-minute drive from Hanes Mall and 6 minutes from Wake Forest University Baptist Medical Center
Comfort Suites Hanes Mall offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. A 24-hour business center and meeting rooms are available. Free breakfast is served daily. The business-friendly Comfort Suites Hanes Mall also features coffee/tea in a common area, dry cleaning/laundry services, and express check-out. Free self parking is available.

This Winston-Salem hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2.26 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open May 23 and close September 07.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Hanes Mall
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Hotel Winston-Salem
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel Winston-Salem

Comfort Suites Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1009 reviews
Rating 8 - Good. 257 out of 1009 reviews
Rating 6 - Okay. 98 out of 1009 reviews
Rating 4 - Poor. 33 out of 1009 reviews
Rating 2 - Terrible. 36 out of 1009 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Han

Stayed 1 night in Mar 2025

10/10 Excellent

TOMICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable. Stayed 1 night.
Stayed 1 night in Mar 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

DONNIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was clean as well as the bathroom.
Stayed 2 nights in Mar 2025

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Inexpensive, nice, and right off the highway.
Stayed 1 night in Mar 2025

2/10 Terrible

Avery

Stayed 1 night in Mar 2025

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful. Front desk was excellent customer service :)
Stayed 1 night in Mar 2025

10/10 Excellent

Lori, Greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with lots of dining options nearby. I would stay here again.
Stayed 1 night in Mar 2025

6/10 Okay

Jennifer

Liked: Staff & service
Low water pressure and average cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

james, Raleigh

Business traveller
Liked: Cleanliness, staff & service
Was close to where I needed to be the next day
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

janice

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here multiple times while in town. The place was clean and well taken care of by the staff. Always nice to smell a clean hotel !
Stayed 2 nights in Feb 2025

10/10 Excellent

Courtnee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved the hotel, it’s the hotel next door that is the problem.
Stayed 1 night in Feb 2025

6/10 Okay

Caleb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Tristan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The first room they gave me had bedbugs
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

William

Stayed 1 night in Feb 2025

10/10 Excellent

Britney

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Joann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at desk , was very friendly.
Stayed 3 nights in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay .......clean and comfortable...nice complimentary breakfast...helpful staff....
Stayed 4 nights in Feb 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfy and the room was clean.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Feb 2025