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Residence Inn by Marriott Winston-Salem Hanes Mall

3.0 star property

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Photo gallery for Residence Inn by Marriott Winston-Salem Hanes Mall

Business centre
Reception
View from property
BBQ/picnic Area
Fireplace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3885 Oxford Station Way, Winston-Salem, NC, 27103
  • Place, Bowlero Winston-Salem
    ‪20 min walk‬
  • Place, Adventure Landing Winston-Salem
    ‪2 min drive‬
  • Place, Hanes Mall
    ‪2 min drive‬
  • Airport, Winston-Salem, NC (INT-Smith Reynolds)
    ‪11 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(20 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio Suite, Multiple Beds

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds (Mobility Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio Suite, Multiple Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Studio Suite, Multiple Beds (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Springhill Suites by Marriott Winston-Salem Hanes Mall
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,003 reviews
The price is €99
includes taxes & fees
29 Mar - 30 Mar
Springhill Suites by Marriott Winston-Salem Hanes Mall

About this property

Residence Inn by Marriott Winston-Salem Hanes Mall

This smoke-free hotel features a fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Residence Inn by Marriott Winston-Salem Hanes Mall offers 108 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Premium cable television is provided. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Residence Inn by Marriott Winston-Salem Hanes Mall. During your stay, you'll be within walking distance of Bowlero Winston-Salem. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, conference space, and a computer
  • Onsite recreation includes a gym and mini golf
  • Just a 2-minute drive from Bowlero Winston-Salem and a few minutes from Wilkes Regional
  • Pets welcome for a fee (restrictions apply)
Residence Inn by Marriott Winston-Salem Hanes Mall offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 825 square feet (77 square meters) and includes conference space. The business-friendly Residence Inn by Marriott Winston-Salem Hanes Mall also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available.

This 3-star Winston-Salem hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Mini golf
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (weekly)

Business services

  • 825 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Soap
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Winston-Salem Hanes Mall Aparthotel
Residence Inn Marriott Hanes Mall Aparthotel
Residence Inn Marriott Winston-Salem Hanes Mall
Residence Inn Marriott Hanes Mall
Residence Inn Marriott Hanes Mall Aparthotel
Residence Inn Marriott Winston-Salem Hanes Mall
Residence Inn Marriott Winston-Salem Hanes Mall Aparthotel
Residence Inn Marriott Hanes Mall
Aparthotel Residence Inn by Marriott Winston-Salem Hanes Mall
Residence Inn by Marriott Winston-Salem Hanes Mall Winston-Salem
Residence Inn by Marriott Winston Salem Hanes Mall
Residence Inn Winston salem Hanes Mall
Residence Marriott Hanes Mall
Residence Inn by Marriott Winston Salem Hanes Mall
Residence Inn by Marriott Winston-Salem Hanes Mall Hotel
Residence Inn by Marriott Winston-Salem Hanes Mall Winston-Salem

Residence Inn by Marriott Winston-Salem Hanes Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 256 out of 398 reviews
Rating 8 - Good. 67 out of 398 reviews
Rating 6 - Okay. 33 out of 398 reviews
Rating 4 - Poor. 18 out of 398 reviews
Rating 2 - Terrible. 24 out of 398 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Vicki

The entire second floor smelled like marijuana was being smoked in the halls. While I understand that there isn't much the staff can do once a person has caused this issue, a little oh I am sorry would go a long way. Instead, the clerk said she would pass it on to the next staff.
Stayed 1 night in Dec 2025

8/10 Good

Estephanie

Travelled with family and small children
Liked: Staff & service
Great customer service, the rooms need to be upgraded and the breakfast was really bad and had no flavor . Good location for shopping and eating out
Stayed 5 nights in Nov 2025

10/10 Excellent

Margaret

Stayed 6 nights in Aug 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities
the room was very clean, The staff were super polite and helpful. The breakfast was very tasty. loved the fireplace going in the Lobby it was like a touch of home. we are making this our go to hotel when we visit Winston Salem North Carolina
Stayed 3 nights in Nov 2025

10/10 Excellent

Stacey B.

Stayed 1 night in Nov 2025

10/10 Excellent

Elliott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room/Staff were great! I did not eat breakfast-were vegan. There was no option not to rate this. I would have placed N/A
Stayed 1 night in Nov 2025

10/10 Excellent

Sergio

Stayed 1 night in Nov 2025

8/10 Good

Kayla

Stayed 3 nights in Nov 2025

4/10 Poor

Tracy

Travelled with family
Disliked: Cleanliness, amenities
Sofa bed was very dirty when pulled out and had so many stains. No extra sheets or pillows. Pillows for queen bed were super flat. The bathroom tub wall looked like it hadn’t had a good thorough cleaning in a long time. Piece of one of the walls in the room was torn. Shower curtain had stains and the top was frayed and worn.
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

JaQuinta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WSSU Homecoming '25! Excellent Stay!

I thoroughly enjoyed my stay! This location was convenient in many ways with endless options of stores and restaurants in the vicinity. Perfectly located! Upon check-in/checkout, the front desk agent was pleasant! I am looking forward to returning for a solo getaway soon to simply relax! Also, I hope to book for WSSU's HOCO '26!
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to many restaurants & shops. Front desk staff was great.
Stayed 1 night in Oct 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing and we really enjoyed a nice quiet night there.
Stayed 1 night in Oct 2025

8/10 Good

rochelle

my room couldve been cleaner
Stayed 2 nights in Oct 2025

10/10 Excellent

K'yana, Charlotte

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Angela

Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 2 nights in May 2025

6/10 Okay

Sarai

Liked: Property conditions & facilities
The employee that helped us with check-in did what he needed to do, but was not the dude to be working with people. No smiles, barely any manners or politeness. The woman who helped us check out was much more suited for the job. Eye contact, engagement and a smile goes a long way. The room was fine - the bathrooms and bedding were clean and tidy. The sitting area and kitchenette needed some extra attention. Kitchen floor was sticky, the sink had some build-up where sink meets counter, couple of the dishes were not cleaned entirely. Finally, there was some glass / metal shavings right outside our door which was leftover from a repair man. An associate came up and vacuumed the bits up and thankfully we caught it before our barefooted kids walked through it. The associate at checkout, mentioned earlier, gladly gave us a discount and apologized. We slept well, got cleaned up and had a safe place to stay, but felt we overpaid due to the lack of attention to cleanliness and safety.
Stayed 1 night in Aug 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
AC noisey
Stayed 1 night in Aug 2025

10/10 Excellent

Casey

Stayed 6 nights in Aug 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Terrance

Stayed 2 nights in Jun 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stop on the way to OIB

Really nice Hotel overall. Ladies in the breakfast kitchen were very friendly and kept everything stocked. Rooms were clean although a little mold in shower. Nice pool and area. We would stop there again
Stayed 1 night in Jun 2025

8/10 Good

Ellen H.W.

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Greg, Parma Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient
Stayed 1 night in Apr 2025