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Casa Chu

3.5 star property

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Photo gallery for Casa Chu

Outdoor pool, pool umbrellas
Loft Deluxe Casa MA | Bathroom sink
Porch
Reception
Loft Deluxe Casa MA

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Circuito Santa Fe No. 62, Col. Santa Fe, Xochitepec, MOR, 62790
  • Place, WTC-Morelos Convention Center
    ‪5 min drive‬
  • Place, Ex Hacienda de Ixtoluca
    ‪6 min drive‬
  • Place, Vista Luna
    ‪9 min drive‬

Room options

View all photos for Suite Deluxe Emilia

Suite Deluxe Emilia

Suite Deluxe Emilia

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Deluxe Casa MA

Loft Deluxe Casa MA

Loft Deluxe Casa MA

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Constantin

Master Suite Constantin

Master Suite Constantin

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Lola

Master Suite Lola

Master Suite Lola

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe Renata

Suite Deluxe Renata

Suite Deluxe Renata

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Joyce

Master Suite Joyce

Master Suite Joyce

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial Chu

Suite Presidencial Chu

Suite Presidencial Chu

  • Garden view
  • Sleeps 2
  • 1 King Bed

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About this property

Casa Chu

Adults-only hotel with spa services and an outdoor pool
An outdoor pool, a restaurant, and spa services are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, concierge services, and express check-in.
Casa Chu offers 7 air-conditioned accommodations with safes and complimentary toiletries. Beds feature premium bedding. Televisions come with digital channels and Netflix. This Xochitepec hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Casa Chu, you'll be close to WTC-Morelos Convention Center. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine and garden views while dining at El Crisol
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 2.5 mi (4.1 km) from WTC-Morelos Convention Center and 10 mi (16.1 km) from Archaeological Monuments Zone of Xochicalco
There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. Meeting rooms and coworking spaces are available. An outdoor pool, spa services, and a terrace are also featured at Casa Chu. Free self parking is available.

Smoking is allowed in designated areas at this Beaux Arts Xochitepec hotel.

Guests are served free continental breakfast daily from 9:00 AM to noon.
El Crisol - Overlooking the golf course and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 9:00 AM to noon
  • A restaurant

Restaurants on site

  • El Crisol

Things to do

  • 18-hole adjacent golf course
  • 24-hour pool access
  • Billiards/pool table
  • Golf clubhouse
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Beaux Arts architecture
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with digital channels
  • Netflix

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 12 are not allowed at this adults-only property. All guests 12 and older are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 12 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa Chu Hotel Xochitepec
Casa Chu Xochitepec
Casa Chu Hotel
Casa Chu Xochitepec
Casa Chu Hotel Xochitepec

Casa Chu Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 17 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 0 out of 24 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

GABRIELA

Stayed 1 night in Mar 2023

6/10 Okay

LUIS

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I like that is a very unique setup. Almost like your own weekend home in the area. Each room is isolated and private while still within a gated area. Staff is amazing and committed to service. I did not like that rooms are not maintained properly. Seems to me a senior management savings policy issue... My shower drain was not draining properly so water started to run into the bedroom area. Not fun to have to take short showers if you want to avoid drying the floor... The safe had no battery so, useless. The toilet had issues so there was no running water at the beginning and running non-stop during the night making noises. Too late to complaint for all these since I got to my room at 2:00am. The restaurant team was amazing and the food great but they were not ready for me and my guests when they arrived as they were expecting people to wake up later on new year's day. The property has a lot of potential and I think they have the right customer facing team but no management behind and seems to me that there is a full lack of professional support.... my opinion
Stayed 1 night in Dec 2021

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Prepare not to be impressed

Resort style hotel. We stayed during the week and we were the only ones on the property. An absolute ghosttown no reception, pool and hot tube were not on, no restaurant until Thursday - Sunday. The beds were rock solid very uncomfortable to sleep on. The shower seems to be jet powered and water sprayed very hard it hurt. In addition, we had a huge roach in our bathroom. The resort did come alive when more people checked in on Friday. We were excited to try this resort and the in suite hot tube that the room had but it was not functioning. When we checked out we just left the keys on the reception desk. We were not impressed with this resort.
Stayed 5 nights in Mar 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Jan 2025

10/10 Excellent

Juan luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alimentos muy bien preparados y el personal muy atento
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, inclusive antes de mi llegada. El hotel está súper bonito y súper cómodo todo. Tal vez mi única sugerencia es añadir más luz al cuarto pero lo demás excelente
Stayed 2 nights in Jan 2023

10/10 Excellent

JOSE MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Como en casa
Stayed 2 nights in Oct 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Manuel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente sitio pero...

Es un sitio increíblemente bonito, muy bueno para descasar, atención del personal es excepcionalmente fantástico pero tiene un defecto, no puedes pagar con tarjeta de crédito/débito, la estancia debe ser pagada por transferencia electrónica o efectivo al igual que tus consumos de alimentos y servicios dentro del hotel, no tienen cobro con tarjetas.
Stayed 3 nights in Sep 2021

10/10 Excellent

Manuel, MEXICO

Stayed 2 nights in Sep 2021

8/10 Good

Violeta

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien excelente atención personalizada , todo muy privado agradecido por su atención mis respetos 👏👏
Stayed 2 nights in Mar 2021

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grandioso

Excelente lugar para pasar unos momentos increíbles en pareja. Ampliamente recomendable
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, desafortunadamente en la mañana la luz del sol el cuarto daba directamente a todas las ventanas.
Stayed 1 night in Nov 2019

10/10 Excellent

María Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opcion
Stayed 1 night in Sep 2019

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso

La pasamos super lindo es un lugar hermoso, todos muy serviciales nos encanto
Stayed 2 nights in Oct 2019

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hermoso lugar, el menu de comida muy escaso
Stayed 1 night in Jul 2019

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar está espectacular, la atención excelente, un lugar muy tranquilo, y la comida muy rica.
Stayed 1 night in May 2019

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Karla Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilloso! Como en casa!

Nuestra estancia fue llegar a Casa Chu de manera accidental, pero nos llevamos una grata sorpresa, nos encantó todo, nos hicieron sentir como en casa! Los únicos 2 detalles es que falta calefacción en el jacuzzi que tienen al aire libre y la opción de que si recibieran mascotas, de ahí en fuera sin duda regresaremos. Habitaciones preciosas y la ubicación excelente para descansar.
Stayed 1 night in Mar 2019