See all properties

Barceló Maya Palace - All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, pool loungers
Private beach, white sand, beach towels, scuba diving
Gazebo
3 outdoor pools, pool loungers
Free minibar, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(252 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior
Barceló Maya Beach - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 1,001 reviews
The price is €306
includes taxes & fees
19 Apr - 20 Apr
Barceló Maya Beach - All Inclusive

About this property

Barceló Maya Palace - All Inclusive

Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of Barceló Maya Palace - All Inclusive's great beach location. During your stay, you'll be within walking distance of Ecopark Kantun Chi. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Mirador, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with massages, body treatments, or facials at U-Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, 3 outdoor tennis courts, and a gym
  • Guests have great things to say about the pool and the beach
  • Just a 5-minute drive from Puerto Aventuras Marina and 15 minutes from Akumal Beach
  • Airport shuttle service available for a fee
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property enforces a strict dress code in Specialty restaurants.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1388 out of 2134 reviews
Rating 8 - Good. 460 out of 2134 reviews
Rating 6 - Okay. 161 out of 2134 reviews
Rating 4 - Poor. 62 out of 2134 reviews
Rating 2 - Terrible. 63 out of 2134 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Vyacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Needs more service at the beach
Stayed 10 nights in Dec 2025

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities
Parents loved it, great place to stay
Stayed 15 nights in Dec 2025

8/10 Good

Joe

Stayed 10 nights in Dec 2025

8/10 Good

Jeremy Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2025

8/10 Good

James Charles

Stayed 10 nights in Dec 2025

6/10 Okay

Patricia J

Liked: Cleanliness
Stayed 10 nights in Dec 2025

8/10 Good

Fern Beverly

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff for most part were great! The resort is beautiful! However it’s too bad they can’t take something like a recent hip replacement my husband had, our room was very far away….we were travelling with 2 other reservations. We booked very far in advance, requesting rooms closer to our daughter and family, this was before we even knew about surgery. We were in different building at end so it was a hardship 😔
Stayed 14 nights in Dec 2025

10/10 Excellent

Bernardino

Liked: Cleanliness, amenities, property conditions & facilities
Beach was great
Stayed 6 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Dec 2025

6/10 Okay

shan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The worst two things about this hotel are: 1. The room is extremely humid, making everything, including your blankets and mattress, wet and soggy. Even your clothes never dry after getting wet. I was relieved to only book four nights because I couldn’t stand staying in that room. To make matters worse, the room doesn’t have any ventilation. After showering, my phone, which didn’t touch water, couldn’t charge because of the water inside. 2. The service clerks’ English is so bad that it’s difficult to communicate with them. I asked where I could book a shuttle, and she said downstairs. That’s it! She didn’t give me any directions, tell me which floor it was, or explain why the front desk couldn’t help us book the shuttle. We figured out that it was because my hotel was booked through Expedia, so they don’t serve us. We went to downstairs and try to find the agent twice but never seen him onsite. Turns out I have to book online myself. Airport transportation or any other transportations to theme parks has to be self managed. The bracelet for the room key is so weak that it breaks in a few days, and you’ll likely lose it and have to pay for penalties. The swimming pool area and Beach also have no life jackets. You either bring your own or buy one on-site.
Stayed 5 nights in Dec 2025

8/10 Good

Oleg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We’ve been in this resort 5 times and haven’t been disappointed. The landscape, amenities, food, entertainment- everything is amazing.
Stayed 10 nights in Dec 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
So clean everywhere. Staff were very friendly and helpful. Great beach fish just swam around our feet. Was such a fun experience with our family.
Stayed 6 nights in Nov 2025

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Close proximity to ocean. Good food. Large pool. Super busy in buffet. Sometimes lacked any service at all, especially during peak times.
Stayed 10 nights in Dec 2025

8/10 Good

Nina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing grounds , clean , friendly staff but not speaking English , very few and between speak English, so bring your Spanish translator Food is ok , always find something to eat a bit boring Drinks are outstanding, beach is ok , warm water but lots of rocks Water in pools cold compare to the sea Resturant booking is a must but again if you’re not Premium it’s hard to find space kinda frustrating Also keep your luggage close by , hotel lost a medication cooler which is unacceptable Entanglement is good Don’t come with big expectations and you will love it Beds are terrible , very springy and soft Be prepared to walk lots it’s huge resort but walkable and also there is a shuttle which goes in between different hotels Stupid expensive at the mall , medium bag of chips is 14 US dollars Overall great for the price
Stayed 7 nights in Dec 2025

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean.
Stayed 14 nights in Nov 2025

10/10 Excellent

Evgenia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was our 4th stay at this hotel, and we absolutely love it. Great pools for kids of all ages, adults, many restaurants to choose from, and a ton of activities to choose from throughout the day. There is a wonderful path along the ocean. Also, absolutely love the gym and spa facilities. Highly recommended. We will definitely come back again.
Stayed 7 nights in Nov 2025

10/10 Excellent

MUDIT

Stagf
Stayed 3 nights in Dec 2025

10/10 Excellent

Kenneth, Winnipeg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always great!
Stayed 7 nights in Dec 2025

10/10 Excellent

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the food and sea. Great service. God bless
Stayed 8 nights in Dec 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort is fabulous. Its spotless, the food is incredible, service was excellent! We were so impressed, this resort has it all, the pools were huge and the beach was gorgeous. This is definately our new Mexican Resort.
Stayed 7 nights in Dec 2025

10/10 Excellent

Lurlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So clean, so beautiful. All the staff is so friendly, food was amazing! No complaints! This was our third year and planning on going again nest year!
Stayed 9 nights in Dec 2025

10/10 Excellent

Nathan Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms and good amenities. However, the beach was the true standout. We were able to swim with turtles for 6 days straight!
Stayed 7 nights in Dec 2025

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool staff were excellent I single out a gentleman named Johnny who was a ball of energy and enthusiasm
Stayed 9 nights in Dec 2025

10/10 Excellent

Juan Carlos

Stayed 6 nights in Dec 2025

10/10 Excellent

Dennis

Stayed 9 nights in Dec 2025