See all properties

Gokan no Yu Tsuruya

3.5 star property

Choose dates to view prices

Photo gallery for Gokan no Yu Tsuruya

Hot tub, hot springs/mineral springs
In-room safe, desk, laptop workspace, iron/ironing board
Standard Room, Non Smoking, Mountain View
Front of property – evening/night
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Zao-onsen 710, Yamagata, 990-2301
  • Place, Zao Hot Springs Ski Resort
    ‪2 min walk‬
  • Place, Zao Chuo Ropeway
    ‪6 min walk‬
  • Place, Zao Sanroku Ropeway
    ‪11 min walk‬
  • Airport, Yamagata (GAJ)
    ‪44 min drive‬

Room options

View all photos for [No floor designation] Run of House with Toilet and Sink, Non Smoking

[No floor designation] Run of House with Toilet and Sink, Non Smoking

[No floor designation] Run of House with Toilet and Sink, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

Similar properties

Exterior
Daiwa Roynet Hotel Yamagata-ekimae
Yamagata
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
4.7 out of 5, Exceptional, 356 reviews
The price is €59
6 May - 7 May
Daiwa Roynet Hotel Yamagata-ekimae

About this property

Gokan no Yu Tsuruya

Along with a full-service spa, this ryokan has a refrigerator in a common area and a TV in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
Gokan no Yu Tsuruya offers 41 air-conditioned accommodations with safes and slippers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. The spa is equipped with a hot tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are hot springs open between noon and 9:30 AM.

Our customers tell us they can't get enough of the helpful staff at Gokan no Yu Tsuruya. During your stay, you're just a quick walk from Zao Hot Springs Ski Resort. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Treat yourself with a visit to the full-service spa
  • Amenities include a vending machine, TV in a common area, and a shared refrigerator
  • Onsite recreation includes hot springs
  • Steps from Zao Hot Springs Ski Resort and 4 minutes by foot from Zao Chuo Ropeway
As a guest of Gokan no Yu Tsuruya, you'll find a full-service spa and hot springs. Public spaces have free WiFi. Gokan no Yu Tsuruya also features a vending machine, shopping on site, and a television in a common area. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Yamagata ryokan.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Things to do

  • Full-service spa
  • Hot spring
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Shared refrigerator
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • 24-hour public bath
  • Hot spring
  • Hot springs open from noon - 9:30 AM
  • Hot springs water temperature - 43 ºC
  • Hot tub
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7:20 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from noon to 9:30 AM.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Gokan no Yu Tsuruya Inn Yamagata
Gokan no Yu Tsuruya Yamagata
Gokan no Yu Tsuruya Ryokan
Gokan no Yu Tsuruya Yamagata
Gokan no Yu Tsuruya Ryokan Yamagata

Gokan no Yu Tsuruya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 183 out of 246 reviews
Rating 8 - Good. 50 out of 246 reviews
Rating 6 - Okay. 5 out of 246 reviews
Rating 4 - Poor. 5 out of 246 reviews
Rating 2 - Terrible. 3 out of 246 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Kai Tung

Travelled with family
Liked: Cleanliness, amenities
Great food. Room is a bit traditional and old but clean. Service is amazing and reception is wonderful.
Stayed 5 nights in Jan 2026

10/10 Excellent

Wen Qing

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 4 nights in Dec 2025

10/10 Excellent

Lindsay

Stayed 2 nights in Sep 2025

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jan 2025 Family Ski Trip

The staff are super friendly and always ready to help. The daily prepared meals were delicious and many varieties to choose from. Being able to book hot spring without leaving the resort was super convenient. Loved our family time here in Japan and will definitely come back again soon.
Stayed 4 nights in Dec 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

Had an amazing 5 nights at Tsuruya. A very comfortable room with soft sleep mats, low table and chairs and 2 sitting chairs. We had full board and the meals were exceptional. Very fresh Japanese meals. We loved the outdoor onsen - it was a treat to sit in the hot mineral water while being snowed on. The best part of our stay was the friendly and helpful staff who went out of their way for us - either with hints of where to ski, how to eat meals or general interest in our day. Given we have no Japanese, communication was not difficult. Tsuruya also offers shuttles to the 3 main ski slopes although it is only a 5-10 min walk. We thoroughly enjoyed our stay and will be back next year.
Stayed 5 nights in Feb 2025

10/10 Excellent

Chun Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right inside Zao Onsen District, I arrived by car. A very well facilitated hotel, with lift (especially important for travellers which big luggages), private onsen is available for booking. The reception team and hospitality teams speaks some English, and are very warm and friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ryokan near the main road of zao. Excellant staff, friendly service with awesome private and public onsens. Big family room was perfect to section off our teenager. Only issue was limited self catering options if you dont take the pricey breakfast/dinner option, single small lawsons in town
Stayed 5 nights in Jan 2025

10/10 Excellent

Prithep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs
Stayed 3 nights in Dec 2024

10/10 Excellent

Kam Ngo, Jacinta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. The staff were very friendly, polite and helpful with luggage. The hotel is very close to Zao Sanroku Station. Since there was a lot of snow on the top of Zao Mountain, the staff knew that we were here to visit. He saw that we were only wearing sports shoes, and suggested lending us a pair of rubber boot for temporary use. I was really so grateful to him. He also speaks English and can provide useful information. In addition, the hotel provides covered parking spaces in case your vehicle gets covered in snow. The room was clean and tidy. There were two tatami mats in the room and there was still enough space for two large suitcases. A large traditional hot spring bath with indoor and outdoor hot spring pools and plenty of space. You can also choose to enjoy a 50 minutes private bath when you checked in. Highly recommended to those who go to Zao Onsen.
Stayed 2 nights in Dec 2024

8/10 Good

MAN SZE JANET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, great hospitality! Room is spacious (traditional Japanese futon style). Private onsen available for booking for free (per room per day), public onsen is also available at almost 24/7. Highly recommend to book at least 1 set of on-site dinner breakfast, local produces used.
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

emery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel that I learned about from a friend. Easy to get to as it is directly across from the bus station. Can walk to the ski slopes, which is about five minutes away. Make sure to include breakfast and dinner, as they are amazing served in the room. each room also gets an hour in the private onsen, which is amazing. There is also a public Hot Springs available anytime. English is limited, but the staff are super friendly attentive, and get things done. Ski storage and the set up is perfect to arrive in the morning, Ski, while your room gets ready and then also Ski after you check out. They sell discounted tickets which saves 1100 yen (cash only).
breakfast set
Dinner set
View from 610
Stayed 1 night in Jan 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible expe
Stayed 2 nights in Dec 2023

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful, warm and cozy ambience. Onsen is super nice, loved my stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for making the stay special
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Great service. Staff are happy and pleasant. And the translation audio device they use makes communication easier. There is a one-time free-use of a private onsen bath among 5 choices during the entire stay. The public open-air bath within the hotel is also not bad. I got a corner room with a view on the ski slopes and it's spacious Japanese style so I have enjoyed my stay very much. The hotel is right across the bus terminal so getting in from Yamagata train station is very convenient. There is also free shuttle service to the Zao ropeway for skiing/snowboaring or cable car to view the snow monsters. Without ski/snowboard gear, it's actually quite an easy 10-minute walk.
Stayed 2 nights in Mar 2023

10/10 Excellent

sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were incredible. could help enough.
Stayed 3 nights in Feb 2023

10/10 Excellent

Deborah

Stayed 4 nights in Feb 2023

10/10 Excellent

William H. Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay at Gokan no Yu Tsuruya for a ski and onsen vacation. Staff are incredibly friendly, the private and public onsens are phenomenal, and the room was just what I needed to enjoy 5 days in Zao. I'd recommend booking breakfast and dinner ahead if you plan to stay in for dinner. Options around Zao were at times slim, particularly late in the evening. Highly recommend Gokan no Yu Tsuruya to anyone looking for a relaxing way to spend some time.
Stayed 4 nights in Feb 2023

10/10 Excellent

Beng Ooi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location, hotel onsen is good

Hotel staff are friendly and helpful, recommend us good restaurant and advise us what is best time to see snow monster, lift tiket and cable car ticket buy from hotel save us some money.
Stayed 2 nights in Feb 2023

10/10 Excellent

KAR SIONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Japanese style of stay, we arrived late but the staff wait until we arriving. They are helpful and room was clean

4/10 Poor

toshie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

A magical one night stay.

We had a great stay at this Ryokan - An adult plus two teenagers. very comfortable and the private onsen are a plus. The only unfortunate part was that they were not serving dinner the day we stayed, which meant needing to look elsewhere - slim pickings in Zao this time of year.
Stayed 1 night in Sep 2022

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Discounted lift tickets if you stay here! And free private onsen once per day, but also free access to the public Onsen! Free shuttle to and from the lifts but also a very short walk if you miss it of want to walk.
Stayed 2 nights in Dec 2021

10/10 Excellent

Rino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020