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Zao International Hotel

3.5 star property

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Photo gallery for Zao International Hotel

Hot springs
Japanese Style Room, South Wing, Non Smoking | Balcony view
Restaurant
Basic Twin Room
Combined shower/bathtub, deep-soaking bathtub, free toiletries

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
933 Zao Onsen, Yamagata, Yamagata, 990-2301
  • Place, Zao Hot Springs Ski Resort
    ‪3 min walk‬
  • Place, Zao Sanroku Ropeway
    ‪3 min walk‬
  • Place, Zao Chuo Ropeway
    ‪8 min walk‬
  • Airport, Yamagata (GAJ)
    ‪45 min drive‬

Room options

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Japanese Style Room, South Wing, Non Smoking

Japanese Style Room, South Wing, Non Smoking

Japanese Style Room, South Wing, Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Mountain view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Mountain view
  • 1 bedroom
  • Sleeps 7
  • 2 Large Single Beds and 5 Single Futons
  • Free Wi-Fi

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Basic Twin Room

Basic Twin Room

Basic Twin Room

  • Mountain view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

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About this property

Zao International Hotel

This ryokan features a restaurant, a meeting room, and a front-desk safe. Free WiFi in public areas and free self parking are also provided.
Zao International Hotel offers 51 air-conditioned accommodations with slippers and hair dryers. This Yamagata ryokan provides complimentary wireless Internet access. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, and complimentary toiletries. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are hot springs on site.
During your stay at Zao International Hotel, you're just a quick walk from Zao Hot Springs Ski Resort. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe and a meeting room
  • Onsite recreation includes hot springs
  • Steps from Zao Quasi-National Park and 8 minutes by foot from Zao Hot Springs Ski Resort
There's a restaurant on site. WiFi is free in public spaces. Zao International Hotel offers its guests hot springs. Zao International Hotel also features room service (during limited hours) and a front-desk safe. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Yamagata ryokan.

For a fee, guests can enjoy buffet breakfast daily.
Zao International Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available for a fee
  • A restaurant

Things to do

  • Hot springs

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Spa

  • 24-hour public bath
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

More

  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 5 PM - midnight

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Guests with dietary restrictions or food allergies should contact this property 5 days in advance of arrival; special requests are not guaranteed to be accommodated. Requests are not accepted on site.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 6 and younger are not allowed at this property. All guests older than 6 are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 5 PM - midnight.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 6 years old and younger aren't allowed at this property.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Zao Kokusai Hotel Yamagata

Zao Kokusai Yamagata

Zao Kokusai

Zao International Hotel Yamagata

Zao International Yamagata

Zao International

Zao International Hotel Ryokan

Zao International Hotel Yamagata

Zao International Hotel Ryokan Yamagata

Zao International Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 68 reviews
Rating 8 - Good. 13 out of 68 reviews
Rating 6 - Okay. 5 out of 68 reviews
Rating 4 - Poor. 1 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amenities, massage chair, suite-like room, futuristic Toyo toilet, TV in each room, two beds, spacious bathroom, the whole package. I stayed for three nights in the Luxury suite. It was worth it. They have three restaurants in the hotel. The Zao Ropeway is 5 to 10 minutes away. You can by your gondola tickets at the front desk at a discounted price. Location wise, you are literally near the slopes. The bus terminal is a 7 to 10 minute walk.
Breakfast room, Yamabiku Restaurant.
Path to the slopes on the side of the second building. There is a bridge. Hotel is called Tokyo Kokusai.
Parking area.
Stayed 3 nights in Feb 2026

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Zao Onsen is a spectacular location for skiing & this hotel has it all… you can literally ski in & out of the hotel & see the ropeway, cable car station & slopes from your window. The buffet breakfast has everything you could want (both authentic Japanese & western options for those who want such). You can walk everywhere, slopes, cable car, ropeway, restaurants, cafes, skihire from the hotel. And at the end of the day.. you have access to an indoor & incredible outdoor natural onsen… where you can soak your tired muscles as snow falls lightly around you. It’s magical. Couldn’t recommend highly enough.
Stayed 5 nights in Jan 2026

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent rolm, very relaxing and quiet. Wonderful onsen and delicious dinner.
Stayed 2 nights in Oct 2025

10/10 Excellent

Chunchi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to ski in and out. Awesome onsen!
Stayed 4 nights in Jan 2023

8/10 Good

KIN KWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Tetsuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Yapin

Stayed 4 nights in Feb 2026

6/10 Okay

Ho Chung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1. Only 2 coins laundering machines is not enough. 2. The ski gear and the rental process have to be enhanced. The gear is too old and there is no professional staff to help adjusting the gear. My boots have no suitable size provided to me even though I have booked 2 weeks in advanced at least. Also, the boots is broken during my stay, thats why I have to changed another one. 3. I changed my dinner order twice during my 5 days stay and everything my order was not taken correctly which they always provide another type of course to my wife and me. Unfortunately, they also made a incorrect drink bill to me and my friend which is repeated costing both me and my friend.
Stayed 5 nights in Feb 2026

10/10 Excellent

Yicheng

Stayed 8 nights in Jan 2026

10/10 Excellent

Ka Yee Winnie

Stayed 2 nights in Dec 2025

10/10 Excellent

Ka Yee Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor onsen was beautiful and spacious. The ski route going back to hotel was very icy therefore it needs to ski down the hill then walking up to hotel. That was a bit of a hassle and painful to walk up the hill with ski equipment.
Stayed 2 nights in Dec 2025

10/10 Excellent

Leung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2025

10/10 Excellent

CHIN HUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫泉餐飲絕佳
Stayed 1 night in Dec 2025

10/10 Excellent

Yuno

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
飯店人員都很親切。溫泉的溫度適中，不會太燙，非常舒服。
Stayed 1 night in Nov 2025

10/10 Excellent

YUNG HSIEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

TAMIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
山形駅からレンタカーを借りて来ました。到着時の出迎えから気持ちの良い接客で最後の見送りまで気持ちよく送ってくださり本当に心地良く過ごせました。硫黄の匂いのする温泉は熱めですが本当に体に沁み渡り最高に心身解れました。ウェルカムスイーツやドリンクも充実しているのは楽しみのひとつで滞在中何回も利用させていただきました。早朝の大浴場からは見事な雲海が望め感動的です。標高の高い場所なので涼しくてそれだけで肩の力が抜け夏の疲れが癒やされました。冬の樹氷を見に是非また訪れたいホテルです。
Stayed 1 night in Sep 2025

10/10 Excellent

トモキ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉の泉質は最高です。個性豊かで魅力たっぷり。源泉かけ流し、硫黄分、高温度、phは、もはや最高レベル。特にph1.6は、他で味わうことはできない領域。施設の綺麗さ、食事のおいしさ、スタッフの丁寧さ、どれも素晴らしいものでした。お見事のひと言につきます。
Stayed 1 night in Aug 2025

10/10 Excellent

TIEYU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Yuki

新しく、清潔で、設備も不足なく、コスパが最高なホテルでした。
Stayed 1 night in Jul 2025

10/10 Excellent

Kin I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工親切，溫泉設備非常好。鄰近纜車站，方便行山。
Stayed 1 night in Jun 2025

10/10 Excellent

Suk Yi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
房間寛敞舒舒，晚餐陶板牛超美味，溫泉正，下次會再來！
Stayed 1 night in Jun 2025

8/10 Good

ゆたか

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
泉質、スタッフの対応、部屋の掃除など行き届いていました。 強いて言えば、湯上りサービスの提供時間が短かった事が残念でした。
Stayed 1 night in Apr 2025

10/10 Excellent

YUKIYO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
昨年も泊まった時、感じたがスタッフさんが良かった。
口取りというのか、前菜みたいなものですが、美味しくてその後のメインも美味しかった。
レストランの窓から見える所に桜でしょうか？綺麗でした。
写メを撮ってくださいました。
Stayed 1 night in May 2025

10/10 Excellent

Wincy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常推薦酒店

房間很寬敞，有按摩椅，有客廳，餐廳員工很細心，食物有質素，服務非常好，不是旺季溫泉是夠用的，非常推薦
Stayed 1 night in May 2025

10/10 Excellent

Emi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
生憎のお天気で景色は残念でしたが、温泉が最高によかったです。 スタッフの刀から配りも行き届いており、 全てにおいて満足です。 樹氷の季節、また絶対伺います。
Stayed 1 night in May 2025