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Hotel New Grand

4.5 star property

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Photo gallery for Hotel New Grand

4 restaurants; breakfast, lunch, dinner and brunch served
Egyptian cotton sheets, premium bedding, down duvets, minibar
Lobby
Interior entrance
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
10 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken, 231 8520
  • Place, Yamashita Park
    ‪1 min walk‬
  • Place, Yokohama Stadium
    ‪12 min walk‬
  • Place, Red Brick Warehouse
    ‪14 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪56 min drive‬

Room options

View all photos for Superior Floor Bay Side Twin Room

A hotel room with two beds, a desk, a chair, and a large window with a city view.

Superior Floor Bay Side Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Single Room, Main Building

Egyptian cotton sheets, premium bedding, down duvets, minibar

Single Room, Main Building

9.0 out of 10
Wonderful
(20 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Main Building Grand Double

A hotel room with a large bed, a desk, a chair, and a view of the city.

[Check-in 15:00] Main Building Grand Double

9.6 out of 10
Exceptional
(11 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Regular Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Regular Twin, Non Smoking

9.2 out of 10
Wonderful
(31 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Bay View Double, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Double, Non Smoking

9.2 out of 10
Wonderful
(33 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Regular Twin, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Regular Twin, Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Bay View Double, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Double, Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Bay View Twin, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Twin, Smoking

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Bay View Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Twin, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

10.0 out of 10
Exceptional
(23 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower High Floor Suite Double, Non Smoking

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Grand Deluxe Twin, Non Smoking

Lobby

[Check-in 15:00] Grand Deluxe Twin, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Grand Suite Twin, Non Smoking

[Check-in 15:00] Grand Suite Twin, Non Smoking

[Check-in 15:00] Grand Suite Twin, Non Smoking

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Grand Suite Double, Non Smoking

[Check-in 15:00] Grand Suite Double, Non Smoking

[Check-in 15:00] Grand Suite Double, Non Smoking

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Run of the House

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Run of the House

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Single Bed
  • Free Wi-Fi

View all photos for [Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Late Check-in at 5PM] Tower Bay View Double, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Bayside Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayside Twin, Non Smoking

9.2 out of 10
Wonderful
(29 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Side Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Side Twin, Non Smoking

9.2 out of 10
Wonderful
(38 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for [Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(28 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Bayside Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayside Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Check-in 15:00] Tower Side Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Side Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Club Floor Premier Double Suite

A neatly arranged hotel room with a large bed, two bedside tables, a desk, and a chair.

Grand Club Floor Premier Double Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Grand Club Floor Premier Twin Suite

A hotel room with two beds, a desk, a chair, and framed artwork on the walls.

Grand Club Floor Premier Twin Suite

  • Sleeps 2
  • Free Wi-Fi

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About this property

Hotel New Grand

4 restaurants, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space.
Hotel New Grand offers 230 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel New Grand. During your stay, you're just a quick walk from Tokyo Bay. Enjoy features like free WiFi in public areas, plus 4 restaurants and a bar.
  • Free WiFi and wired Internet
  • Enjoy French cuisine with ocean views at Le Normandie, one of the property's 4 restaurants
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests speak favorably about the overall condition of the property and the location
  • Within a 15-minute walk of Osanbashi International Passenger Terminal and Yokohama Stadium
There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4736 square feet (440 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Grand. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Yokohama hotel.

Le Normandie - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Il Giardino - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Yugyoan Tankuma - Overlooking the ocean, this sushi bar specializes in Japanese cuisine and serves lunch only. Reservations are required. Open daily.
The Cafe - This coffee shop specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.
Sea Guardian 2 - Onsite bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 2,000 per day)
  • Limited on-site self parking

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Il Giardino
  • Le Normandie
  • Sea Guardian 2
  • The Cafe
  • Yugyoan Tankuma

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4,736 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 18 floors
  • 2 buildings
  • Banquet hall
  • Built in 1927
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast rate plan for children ages 0-6.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: JPY 2000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel New Grand
Hotel New Grand Yokohama
New Grand Hotel
New Grand Yokohama
Hotel New Grand Hotel
Hotel New Grand Yokohama
Hotel New Grand Hotel Yokohama

Hotel New Grand Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 991 out of 1283 reviews
Rating 8 - Good. 240 out of 1283 reviews
Rating 6 - Okay. 28 out of 1283 reviews
Rating 4 - Poor. 11 out of 1283 reviews
Rating 2 - Terrible. 13 out of 1283 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely amazing in all areas would definitely stay again !!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large by Japanese standards, hotel breakfast was very good and fantastic location. We loved our stay here
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel within walking distance of the cruise terminal.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Nicely situated to cruise terminal and public transit. Lots of shops and restaurants nearby. Loved it and I would stay there again in a heartbeat.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Patricia and Eduardo

Liked: Cleanliness, staff & service, amenities
Staff are very courteous, room was spotless, People in general are so respectful, i love it
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nancy

Our banquet was very well served. The food was good and the service was excellent
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ehdie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was EXCELLENT
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, Staff very helpful,
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

MARGUERITE

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable. The staff were very friendly and helpful. We enjoyed The Cafe. Food was great and excellent service.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very courteous and very helpful. The room was very clean. This hotel is in an amazing location.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Henry

Liked: Cleanliness, property conditions & facilities
Hotel is based off of an older harbour theme. Looks pretty amazing inside and out, located right next to Yokohama metro as well.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you are taking a cruise
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jisun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful view. But walls are thin
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lai Sha

Liked: Cleanliness, staff & service, amenities
Staff, room and hotel in was terrific
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Juliann

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are beautiful well stocked and the staff was exceptional
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
One of the finest hotel in the World Best of everything
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Albert M

Liked: Cleanliness, amenities, property conditions & facilities
clean and quiet!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , staffs very friendly and helpful. Very good location
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the harbour on the 16th floor
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lai Sha

Liked: Cleanliness, staff & service, amenities
The staff were excellent and helpful at every instance. Room was always spotless, amenities and location suited our group perfectly.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

William

Liked: Staff & service, amenities
The whole experience is great. Wonderful helpful staff. Hotel is in a great location being close to cruise port, chinatown and train line. If you are on a food budget there is a macdonalds very close
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in this hotel was a shining star
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

hideyuki

Liked: Cleanliness, amenities, property conditions & facilities
No other hotels in Yakohama are better than the New Grand Hotel that is my most favorite.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities
The room was really nice, clean, great view. What really stood out was the service and very classy environment. Honestly, I felt like I was treated like royalty.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Demi

Liked: Cleanliness, staff & service, amenities
Perfect
Stayed 3 nights in Feb 2026