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Emerald Residence

3.0 star property

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Photo gallery for Emerald Residence

Front of property
Superior Suite, Ensuite
Superior Suite, Ensuite
Front of property
Standard Quadruple Room, Ensuite

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Room service
  • Housekeeping

Explore the area

View in a map
5 Main St, York, England, YO10 4HJ
  • Place, University of York
    ‪16 min walk‬
  • Place, York Racecourse
    ‪19 min walk‬
  • Place, McArthur Glen Designer Outlet
    ‪2 min drive‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪55 min drive‬

Room options

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 122 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room, Ensuite

Deluxe Triple Room, Ensuite

Deluxe Triple Room, Ensuite

7.4 out of 10
Good
(6 reviews)
  • 169 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Deluxe Quadruple Room, Ensuite

Deluxe Quadruple Room, Ensuite

Deluxe Quadruple Room, Ensuite

8.8 out of 10
Excellent
(3 reviews)
  • 271 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 238 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite

Superior Suite, Ensuite

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 241 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds and 1 Double Bed

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • 198 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom

  • 66 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Triple Room, Shared Bathroom

Basic Triple Room, Shared Bathroom

Basic Triple Room, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 179 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About this property

Emerald Residence

Guesthouse connected to a shopping center in York with free parking
This guesthouse features free self parking and free WiFi in public areas. Bathrooms are shared and housekeeping is available on request.
Emerald Residence offers 11 accommodations with complimentary bottled water and hair dryers. 36-inch Smart televisions come with cable channels. Guests have access to shared bathrooms. Bathrooms include showers.

This York guesthouse provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

With your stay at Emerald Residence, you'll be connected to a shopping center and within walking distance of University of York. Free WiFi in public areas and free self parking are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Services include a virtual front desk
  • Just a 3-minute drive from University of York and a few minutes from Shambles
Emerald Residence offers its guests room service (during limited hours). Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star York guesthouse.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property does not have a front desk. Guests will receive smart lock details. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Emerald Residence York
Emerald Residence Guesthouse
Emerald Residence Guesthouse York

Emerald Residence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 167 reviews
Rating 8 - Good. 50 out of 167 reviews
Rating 6 - Okay. 35 out of 167 reviews
Rating 4 - Poor. 8 out of 167 reviews
Rating 2 - Terrible. 16 out of 167 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Damien

Liked: Cleanliness
Ok. For starters when I came, there was work going on downstairs I wasn't really fussed as I was going out However when I was in my room a cleaning my ears, a man just walked it without knocking He just went... Oh!! Sorry!! I didn't realise this room was occupied!! Luckily, I was just cleaning my ears 👂👂 But what if I'd been getting intimate or i farted ect Then the manager came and he at least knocked and he said that he'll need to come in the room at 5pm to check out the radiator I said it was fine as I was gonna be out that night When I turned the telly on, the remote wasn't working So I had to change the channels the old fashioned way with the buttons The location is exceptional and the busses run right pass it as it's on a big road which goes right into York city centre The bed was amazing and a nice soft mattress You get complimentary tea, coffee and a couple of biscuits You have a mirror and a sink with no hot water Id say that you get what you pay for in this accomodation It's exceptional. Not good but not bad either 😕😕😕😕
Stayed 1 night in Nov 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Booking and communication first class, a great price and room was spotlessly clean and as advertised.
Stayed 1 night in Oct 2025

6/10 Okay

Annette

Travelled with partner
Liked: Amenities
Nice large room with comfy beds. Room was cold and noisy.
Stayed 3 nights in Oct 2025

6/10 Okay

Joanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn't in very good condition - broken window, no lock on bathroom door, no fitting on end of bathroom pullcord, no bath or sink plugs. Beds were clean and comfortable and nice to have a fridge in the room. Would suggest self check in details are emailed to customers rather than longish number codes being relayed quickly in a telephone conversation - we'd just had a really long journey and were trying to juggle carrying luggage in with the phone.
Stayed 2 nights in Oct 2025

8/10 Good

Chun Ming

Stayed 1 night in Oct 2025

2/10 Terrible

Stewart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After 4 hours of staying in the room a bug crawled across the sheet. When comparing this bug to an online search it is believed that this is a bed bug. Collections of bugs were found around the seems of the headboard.
Stayed 3 nights in Oct 2025

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities
Loads of parking and lovely walk to York centre
Stayed 2 nights in Oct 2025

10/10 Excellent

Dan

Stayed 1 night in Oct 2025

10/10 Excellent

Rajmonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Susan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very tired and run down,basic but shower didn’t work properly head didn’t even spray water out properly the clientele staying made it feel like a migrant hotel and should have been notified of that
Stayed 1 night in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Stayed 1 night in Aug 2025

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay. Plenty of tea and coffee bits thank you.
Stayed 1 night in Sep 2025

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Ok for a 2star guest house, but more than a single star away from 4!
Stayed 1 night in Sep 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was difficult as we were not given the entry code in advance and initially no one answered our phone calls. The room was nice.
Stayed 1 night in Aug 2025

8/10 Good

MR D J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A budget stay, you get what you pay for.

A budget stay, you get what you pay for.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kelvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large rooms

Nice large room for 4 adults. Clean .
Stayed 1 night in Sep 2025

6/10 Okay

Jake

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness
Highly recommended if looking for something convenient and excellent value.
Stayed 1 night in Sep 2025

6/10 Okay

Lloyd

Travelled with partner
Liked: Cleanliness
Convenient location with great parking off street. Out room needed a little maintenance attention but it was comfortable for the night and reasonably priced.
Stayed 1 night in Sep 2025

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy admission and easy comings and goings
Stayed 2 nights in Sep 2025

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When arrived, had to call a mobile to check in and was given a code for front door, then a code for the room, which seemed strange, but once in the room there was a key card, so was fine. Clean and tidy. Fridge in room as well as tea, coffee and bottled water. Had to hunt for the towels, as they were in the wardrobe! I (female) was staying with my young son and was concerned about the front door. Everytime we went in or out, it was either not shut correctly or someone had left it with the Yale lock unlocked, so anyone could walk in. You had to make a concerted effort to make sure the door locked, so being open could have been by accident, but when unlocked, someone had to have done that on purpose. There was parking at the rear, but this was reduced due to a truck being parked there, and how it was parked limited number of cars that could park without blocking in other cars. There was also a few spaces to park on the main road. Overall, the place was good, in a good location for the city centre, clean and value for money.
Stayed 1 night in Sep 2025

10/10 Excellent

Mohammed

Stayed 1 night in Aug 2025

10/10 Excellent

Danielle

Travelled with partner
Fab place to stay. Would recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently had a stay here and have no complaints, the check in was nice and easy. The lady that did our check in was informative and friendly, didn't leave us needing anything. The room was clean and the room had complimentary bottled water and biscuits. If you need a well priced place to stay near York centre I'd recommend here
Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025