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Impossible Motel

3.0 star property

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Photo gallery for Impossible Motel

A bathroom with two sinks, a mirror, and a tiled floor.
Luxury Room, Hot Tub (Sir Joseph Terry)
Reception
Reception
A modern hotel room with a large bed, a wardrobe, a small table, and a balcony with a brick wall and plants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
3 St. Helens Square, York, England, YO1 8QN
  • Place, Shambles
    ‪3 min walk‬
  • Place, York Minster
    ‪3 min walk‬
  • Place, York City Walls
    ‪5 min walk‬

Room options

View all photos for Room

A four-poster bed with a canopy, a bedside table, a potted plant, and a wall-mounted shelf.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A dimly lit room with a bed, a desk with a computer, and a hanging light fixture.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A room with a bed, a chair, a small table, and a window with a view.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Signature Double Room, Hot Tub (Stella Solarium)

Signature Double Room, Hot Tub (Stella Solarium)

Signature Double Room, Hot Tub (Stella Solarium)

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Double Room - 2 Baths (Labyrinth)

A room with a bed, a brick wall, and a hanging light fixture.

Design Double Room - 2 Baths (Labyrinth)

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Double Room (Dungeon)

A narrow room with brick walls, a bed with a brown headboard, and two yellow pillows.

Basic Double Room (Dungeon)

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Romantic Room - Bath for 2 (The Red Room)

A hotel room with a large bed, red curtains, and a chandelier.

Romantic Room - Bath for 2 (The Red Room)

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Double Room, City View (Sublime)

Classic Double Room, City View (Sublime)

Classic Double Room, City View (Sublime)

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Superb)

Deluxe Room (Superb)

Deluxe Room (Superb)

8.0 out of 10
Very good
(1 review)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, City View (Splendid)

A dark-themed hotel room with a large bed, two pillows, a side table with a lamp, and a window with curtains.

Classic Room, City View (Splendid)

  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Room, Hot Tub (Sir Joseph Terry)

Luxury Room, Hot Tub (Sir Joseph Terry)

Luxury Room, Hot Tub (Sir Joseph Terry)

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Double Room, No Windows (The Bank Vault)

Economy Double Room, No Windows (The Bank Vault)

Economy Double Room, No Windows (The Bank Vault)

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Elite Room - Bath for 2 (Sensational)

Elite Room - Bath for 2 (Sensational)

Elite Room - Bath for 2 (Sensational)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Room, City View (Spectacular)

A dimly lit room with a bed, curtains, and a bench.

Comfort Room, City View (Spectacular)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Economy Double Room, No Windows (Mail Room)

Economy Double Room, No Windows (Mail Room)

Economy Double Room, No Windows (Mail Room)

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Double Room, No Windows (Experience)

Economy Double Room, No Windows (Experience)

Economy Double Room, No Windows (Experience)

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Impossible Motel

A restaurant, 2 bars/lounges, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance. Change of towels is available on request.
Impossible Motel offers 13 air-conditioned accommodations with complimentary bottled water and designer toiletries. Beds feature Egyptian cotton sheets and premium bedding. 40-inch Smart televisions come with pay movies.

Bathrooms include complimentary toiletries and hair dryers. This York hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Impossible Motel. During your stay, you're just a quick walk from York Minster. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and 2 bars/lounges
  • Services include a concierge, tour or ticket assistance, and a porter
  • Just a 4-minute walk from York Minster and 4 minutes by foot from Shambles
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Impossible Motel.

This 3-star York hotel is smoke free.

Impossible Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Impossible Tea Room - Onsite café. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pink - Onsite cocktail bar. Open daily.
Impossible Wonderbar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Impossible Restaurant
  • Impossible Tea Room
  • Impossible Wonderbar
  • Pink

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • Pay films

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Impossible Motel York
Impossible Motel Hotel
Impossible Motel Hotel York

Impossible Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 101 out of 165 reviews
Rating 8 - Good. 26 out of 165 reviews
Rating 6 - Okay. 20 out of 165 reviews
Rating 4 - Poor. 12 out of 165 reviews
Rating 2 - Terrible. 6 out of 165 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Dr. Deepthi Roop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shops and restaurants near by , definitely clean rooms
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities
Great hotel very modern and unique
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the centre of York, plenty of shops etc nearby.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great central location and quiet, very quirky rooms! We stayed in the red room and the large bath was amazing, appreciated the later checkout of 11 as standard. Overall great value for money and would stay again.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very quirky. I had a basement room which was very dark and a little noisy. Room was impeccable in terms of cleanliness and staff simply couldn't have been more helpful. Great proximity to sights and good value for money
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities
Gorgeous room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Valeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice staff and great rooms
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Lovely room,very helpful staff, great communication before we arrived .will definitely return
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were great and they put balloons in our room for my wife's birthday which was a lovely touch. The room wasn't very impressive for the price I paid, it needed a lot of touch ups and wasn't very clean. The bathroom is also tiny. I would have expected a lot more for the price.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Fco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is on an ideal location. The staff was friendly and very helpful, and the overall design of the hotel and rooms is beautiful!
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Damian

Excellent location. Beautiful decor. We stayed in the
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and a quirky vibe, will defo use again.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities
Nice room. Quirky
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, beautiful hotel with very welcoming and helpful staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault the service from the staff who wete so friendly and were very knowledgeable about the event i was going to and the places i mentioned hoping to visit.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

CARLA

Liked: Cleanliness, staff & service, amenities
Rooms were insane, not Thor the faint hearted mind as very dark but really funky it your looking for something different. Perfect t location, Pink venue was stunning too. Would love to come back and check out the hot tub room next
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 3rd time staying, great customer service and a great place!
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Bev

Liked: Staff & service
Staff great, room needed attention
Stayed 1 night in Nov 2025
Verified

8/10 Good

Suzanne

Liked: Staff & service
Great Location situated in center opposite Bettys tea rooms Had to change rooms due to broken toilet seat but staff were helpful and resolved issue No breakfast included but this was a plus as there are so many great places to eat breakfast / brunch only a few minutes walk away
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous quirky hotel just a bit of a maze to navigate. Also we were in basement and a lot of noise above. Chairs scraping on floors etc other than that staff cleanliness location etc all perfect.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay!

Amazing stay for my partners birthday - had the option to add surprise balloons and gifts into the room prior arrival- wonderful option! Also upgraded us to the terrace + hot tub room for our second night and it really made the stay special - staff were wonderful, super thoughtful with the smaller touches, and couldn’t do enough for us, would stay here again in a heartbeat!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel in a good location.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place!!
Stayed 1 night in Oct 2024