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Alpenlodge

3.5 star property

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Photo gallery for Alpenlodge

Exterior
Exterior
Spa
Free daily buffet breakfast
Double Room

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pet-friendly
  • Laundry

Explore the area

View in a map
Zer Bännu 22, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪22 min walk‬
  • Place, Sunnegga Ski Resort
    ‪7 min drive‬
  • Airport, Sion (SIR)
    ‪79 min drive‬

Room options

View all photos for Boutique Double Room with view to the Matterhorn

Boutique Double Room with view to the Matterhorn

Boutique Double Room with view to the Matterhorn

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Style Double Room with view to the Matterhorn

Style Double Room with view to the Matterhorn

Style Double Room with view to the Matterhorn

  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Maisonette Junior Suite with view to the Matterhorn

Hypo-allergenic bedding, desk, blackout curtains, soundproofing

Maisonette Junior Suite with view to the Matterhorn

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room with view to the Matterhorn

Family Room with view to the Matterhorn

Family Room with view to the Matterhorn

10.0 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Double Room

Double Room

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room with view to the Matterhorn

Quadruple Room with view to the Matterhorn

Quadruple Room with view to the Matterhorn

  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About this property

Alpenlodge

Ski-in/ski-out hotel with bar/lounge
Ski into Alpenlodge, where you can enjoy a drink at the bar/lounge and relax in a steam room.
Alpenlodge offers 12 accommodations with DVD players and complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Alpenlodge. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features like free breakfast, free WiFi in public areas, and free train station pick-up service.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a steam room, a sauna, and ski-in/ski-out access
  • Steps from Zermatt-Matterhorn Ski Paradise and 10 minutes by foot from Zermatt–Sunnegga Funicular
  • Free train station pick-up and train station drop-off shuttle service
  • Pets welcome for free
This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

This 3.5-star Zermatt hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • Lift (80 centimetre wide door)

More

  • 1 building
  • 2 floors
  • Built in 2005
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:30 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 15 and November 24.

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Alpenlodge offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 9:30 PM.
Guests arriving after 9:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Alpenlodge
Alpenlodge Zermatt
Hotel Alpenlodge Superior Zermatt
Hotel Alpenlodge Zermatt
Alpenlodge Hotel Zermatt
Alpenlodge Superior Zermatt
Alpenlodge Superior
Alpenlodge Hotel
Hotel Alpenlodge
Hotel Alpenlodge Superior
Alpenlodge Hotel
Alpenlodge Zermatt
Alpenlodge Hotel Zermatt

Alpenlodge Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 176 out of 204 reviews
Rating 8 - Good. 26 out of 204 reviews
Rating 6 - Okay. 1 out of 204 reviews
Rating 4 - Poor. 0 out of 204 reviews
Rating 2 - Terrible. 1 out of 204 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Angela

Stayed 2 nights in Jul 2025

10/10 Excellent

Maura Gabrielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough wonderful things about Alpenlodge. Not only is the hotel absolutely beautiful with stunning panoramic views of the Matterhorn and surrounding peaks, but the people are what truly make this place unforgettable. During my stay, I was traveling with a friend and, unfortunately, we weren’t getting along. It was an emotionally difficult situation to be in during a trip I had been looking forward to. When I spoke with Virginia at the front desk, she showed me such kindness, empathy, and professionalism that I instantly felt supported and reassured. She went out of her way to help me — arranging for an incredible room that gave me the space and peace I needed, with breathtaking views that felt like therapy in themselves. The room was cozy, quiet, and beautifully appointed — every detail was thoughtful and the view of the mountains from the balcony was absolutely spectacular. It gave me the clarity and calm I truly needed. Breakfast each morning was also such a treat — fresh, beautifully prepared, and served with care. Enjoying a peaceful meal while soaking in the views became one of my favorite parts of the day. Every single person I encountered at Alpenlodge was warm, welcoming, and genuinely kind. But Virginia stood out for how she helped me through a tough moment with such compassion — I’ll always be grateful to her. If you're looking for a stay in Zermatt that combines incredible views, comfort, and heart— Alpenlodge is the place.
Stayed 2 nights in Jun 2025

10/10 Excellent

karthikeya venkat

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Alpenlodge! The room was spacious, beautifully furnished, and very comfortable. Waking up to a clear view of the Matterhorn was a highlight of our trip. The breakfast was lovely, with healthy and delicious options to start the day right. What truly made our stay memorable were the owners — incredibly kind, helpful, and welcoming. They shared great local tips about Zermatt and even assisted with booking local taxis whenever we needed. Highly recommend Alpenlodge for anyone looking for a peaceful, scenic, and warm experience in Zermatt!
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in services; shuttle between station and hotel, foods, sonar and steam room!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Shruthi

The property was unlike anything we’ve seen—amazing location, great rooms, and exceptional attention to detail. Our host Martin was wonderful, taking time to explain everything and even packed us breakfast for our early morning train.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jobil

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was such a beautiful spacious room with a wonderful balcony and view.If we had to do it again, we would’ve stayed there longer.
Stayed 1 night in Jun 2025

10/10 Excellent

Erna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff, good breakfast, nice place
View from our window
Stayed 1 night in Jun 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sorry for taking so long to post a review. I was staying here when Zermatt experienced the late season heavy snow, power outage l, and rail suspension in April 2025. It was a very unpleasant experience for the village, but I can say the staff at Alpenlodge went above and beyond. They had great compassion, professionalism, and empathy for all guests during this time. The only reason I’m leaving the review is because their extraordinary efforts during that time deserve commendation. Please keep in mind they also were trapped and without power in their private lives as they also reside in Zermatt. They kept the facility open as best able; updated the guests with recovery assistance news, and kept the facility accommodating. Aside from the problem; they operated with excellence in their normal operation. Very helpful with advice (esp hiking trails!) and where to eat or explore. I’d recommend alpenlodge to anyone wanting to stay in zermatt and not be in the overly crowded downtown corridor. Their spa facilities were a welcome retreat, and the hotel had great views. Again, my sincerely gratitude to the entire staff who assisted us for our stay. Thank you!
Stayed 4 nights in Apr 2025

8/10 Good

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities
It is very quiet B&B property - perfect for skiers or hikers. Not a full scale hotel though.
Stayed 2 nights in Apr 2025

10/10 Excellent

Haris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 7 nights in Feb 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff! Accommodations very clean.
Stayed 7 nights in Mar 2025

10/10 Excellent

Alex

Stayed 5 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great host. Very friendly. Rooms adequate. Some of the best views of Matterhorn from a guestlodge Price is according to this. Room would be a regular 3 star room. Would advise the cheese fondue for dinner. Breakfast spread very Swiss and delicious.
Stayed 1 night in Jan 2025

8/10 Good

Chee Kong

Stayed 1 night in Dec 2024

10/10 Excellent

Lisi

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, highly recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

christine, renton

Stayed 2 nights in Sep 2024

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so lovely
Stayed 1 night in Sep 2024

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here with our two kids (ages 9 and 12). It was beautiful and so comfortable. I wish we could have stayed longer!
Stayed 2 nights in Aug 2024

10/10 Excellent

Yongping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Aug 2024

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Martin and his wife are very friendly and hospitable. The breakfast was exceptional. The rooms were ever welcoming.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sheilagh

Stayed 2 nights in Jul 2024

10/10 Excellent

Sujit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property and the best Matterhorn view from the hotel. Really liked it. Breakfast was great.
Stayed 2 nights in Jun 2024

10/10 Excellent

Devin

Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel, NORWELL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and friendly reception. Great view of the Matterhorn too.
Stayed 1 night in Jun 2024