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Hotel Bristol

3.0 star property

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Photo gallery for Hotel Bristol

Interior entrance
In-room safe, soundproofing, free WiFi
Exterior
Lobby sitting area
Sauna, steam room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Pet-friendly
  • Laundry
  • Free WiFi

Explore the area

View in a map
Schluhmattstr. 3, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪10 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

View all photos for Double Room, Mountain View

In-room safe, soundproofing, free WiFi

Double Room, Mountain View

  • 17 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Mountain View (Matterhorn)

In-room safe, soundproofing, free WiFi

Superior Double Room, Mountain View (Matterhorn)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Single Room, Mountain View

Standard Single Room, Mountain View

Standard Single Room, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 13 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Mountain View (Matterhorn)

Double Room, Mountain View (Matterhorn)

Double Room, Mountain View (Matterhorn)

10.0 out of 10
Exceptional
(12 reviews)
  • 19 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room, Mountain View

Quadruple Room, Mountain View

Quadruple Room, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room, Mountain View

In-room safe, soundproofing, free WiFi

Triple Room, Mountain View

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room, Mountain View

In-room safe, soundproofing, free WiFi

Superior Double Room, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room (Matterhorn View)

Deluxe Double Room (Matterhorn View)

Deluxe Double Room (Matterhorn View)

  • 39 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, 1 Queen Bed

Single Room, 1 Queen Bed | View from room

Single Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

Similar properties

Exterior

Hotel Chesa Valese

  • Breakfast included
  • Spa
  • Free WiFi
  • Bar
4.9 out of 5, Exceptional, 151 reviews
The price is €355
includes taxes & fees
29 Sept - 30 Sept
Hotel Chesa Valese

About this property

Hotel Bristol

Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
Along with a full-service spa, this smoke-free hotel has a bar/lounge and a sauna. Free WiFi in public areas and free train station pick-up are also provided. Additionally, dry cleaning, laundry facilities, and a computer station are onsite.
Hotel Bristol offers 39 accommodations with safes and bathrobes. Rooms open to balconies. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers and hair dryers.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Bristol. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free WiFi in public areas, free train station pick-up service, and a full-service spa are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a steam room, a sauna, and ski equipment rentals
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Free train station pick-up and train station drop-off shuttle service
  • Dogs welcome for a fee
Hotel Bristol offers its guests a full-service spa and a sauna. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A train station pick-up service and a train station drop-off service are free. A library, a terrace, and an arcade/game room are also featured at Hotel Bristol.

This 3-star Zermatt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle from 8:00 AM to 5:30 PM
  • Train station shuttle at scheduled times
  • Ski shuttle nearby
  • Free train station drop-off

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 per person
  • A bar/lounge

Things to do

  • Arcade/game room
  • Full-service spa
  • Library
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

More

  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per night
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 80.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25.00 per person
  • Pet fee: CHF 10.00 per pet, per night
  • Rollaway bed fee: CHF 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Bristol offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Clothing, including swimwear, is not permitted for guests using this property’s spa facilities.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Bristol Zermatt
Hotel Bristol Zermatt
Hotel Bristol Hotel
Bristol Hotel Zermatt
Hotel Bristol Zermatt
Hotel Bristol Hotel Zermatt

Reviews

Hotel Bristol Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 433 out of 676 reviews
Rating 8 - Good. 207 out of 676 reviews
Rating 6 - Okay. 26 out of 676 reviews
Rating 4 - Poor. 5 out of 676 reviews
Rating 2 - Terrible. 5 out of 676 reviews

Reviews

10/10 Excellent

Bin, richboro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is good and from our balcony on 3rd floor we can see the Matterhorn. The property also serves a good breakfast. The bus stop is just across the street from the hotel.
Stayed 3 nights in Jun 2025

8/10 Good

Kaitlyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little walk from the train station and shopping but property was very nice! Check in was very busy but was easy.
Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Great Find

This was a wonderful stay with a great view of the Matterhorn. Comfortable bed bathroom, phone charging next to the bed. Little kettle for tea/coffee. Very clean with helpful staff. I don’t think a better view of the Matterhorn.
After we messed up the room! Great room
Balcony
Couch
Outside
Stayed 1 night in Jun 2025

8/10 Good

Feb, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and well managed hotel. Will come back.
Stayed 2 nights in May 2025

10/10 Excellent

Kathy

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

CS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony has a good view of Matterhorn and rooms are clean. Breakfast was good but need to cook your own eggs and waffles 🙂
Stayed 2 nights in May 2025

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice.

Very nice stay! Good location -easy walk from train station. Very nice complimentary breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. I would recommend this property to all family and friends! Friendly staff, clean, and hospitable. Only stayed one day and felt incredibly recharged after. Nothing negative about this property at all!
Stayed 1 night in May 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel. Conveniently located and 10mins walk from train station and shopping area and restaurants. We had a great view of the Matterhorn from our bedroom. Thank you Bristol Hotel for that.
Stayed 1 night in May 2025

10/10 Excellent

Mervyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, family run
Stayed 2 nights in Apr 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Bristol really exceeded my expectations. The views, spa, easy access to both the gondola and funnicu
Stayed 4 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Value in Zermatt

Fantastic holiday. The physical property is gorgeous, clean, modern and the perfect location in Central Zermatt. Fantastic breakfast. Wonderful Matterhorn view. Incredibly pleasant, helpful and professional staff.
Stayed 8 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true gem in Zermatt

Frankie and Josefine run a beautiful hotel with a friendly and efficient staff. Perfect location with great Matterhorn views.
Stayed 7 nights in Feb 2025

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Stayed 1 night in Jan 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Excellent location. And amazing staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Fred

Liked: Property conditions & facilities
Very clean, all staff were professional and helpful. Close to everything. Great Hotel!
Stayed 5 nights in Dec 2024

10/10 Excellent

Michael, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience in a location just off the main street but very close to the action. The spa and sauna facilities were a much needed perk on a long trip for the two of us.
Stayed 1 night in Nov 2024

10/10 Excellent

Narissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, great location, breakfast was ok. Quiet hotel. Friendly reception and breakfast staff. Everything is walkable and nearby. The only issue I had was on checking out, there was a hotel driver when asked if he was going to station he said no he was going to a shop, so I had to walk 11minutes to station with my luggage, when I reach 8minutes into my walk he was indeed parked by a shop…this upset me as it would have been nice to get a drop close to station as hotel did advise free shuttle service to and from station
Stayed 2 nights in Nov 2024

2/10 Terrible

Sweta

Stayed 2 nights in Aug 2024

10/10 Excellent

José Fabio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GRATEFUL

Friendly and helpful staff. Very grateful for everything. Recommended for all the amenities and proximity.
Stayed 2 nights in Oct 2024

10/10 Excellent

Myriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! The breakfast is one of the best hotel breakfast I’ve ever had and the room was clean and the bathroom had a nice tub. The room had a big patio, and the facilities ( sauna, steam room) were great!
Stayed 1 night in Oct 2024