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Hotel Derby

3.0 star property

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Photo gallery for Hotel Derby

Double Room (Arve)
Standard Apartment, 3 Bedrooms | Private kitchen
Standard Apartment, 3 Bedrooms | Living area
Front of property
Daily buffet breakfast (CHF 18.00 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Free WiFi

Explore the area

Map
Bahnhofstrasse 22, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪13 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪90 min drive‬

Room options

View all photos for Apartment (Bellevue)

Apartment (Bellevue) | Living area

Apartment (Bellevue)

10.0 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Double Room Single Use, 1 Bedroom (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Double Room Single Use, 1 Bedroom (Arve)

10.0 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Arve)

Double Room (Arve)

Double Room (Arve)

9.8 out of 10
Exceptional
(25 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room (Arve)

9.8 out of 10
Exceptional
(10 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Bed

View all photos for Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett)

9.8 out of 10
Exceptional
(13 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms | Living area

Standard Apartment, 3 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 115 sq m
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Twin Room (Residence Bellevue)

Twin Room (Residence Bellevue)

Twin Room (Residence Bellevue)

9.8 out of 10
Exceptional
(6 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel Derby

Hotel with a restaurant, steps from Zermatt-Matterhorn Ski Paradise
Along with a restaurant, this smoke-free hotel has concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a library, and free newspapers are onsite. Housekeeping is available on request.
Hotel Derby offers 28 accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Derby. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features like free WiFi in public areas, plus a restaurant and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes helicopter/airplane tours
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Hotel Derby. A complete renovation of Hotel Derby was completed in June 2021.

This 3-star Zermatt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Onsite venue - This restaurant specializes in local cuisine. Guests can enjoy alfresco dining (weather permitting).
Room service is available.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 for adults and CHF 10 for children
  • A restaurant

Things to do

  • Helicopter/aeroplane tours
  • Library
  • Shopping
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 1945
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Renovated entire property - June 2021
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 18.00 for adults and CHF 10.00 for children
  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Derby Zermatt
Hotel Derby Zermatt
Hotel Derby Hotel
Hotel Derby Zermatt
Hotel Derby Hotel Zermatt

Hotel Derby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 235 out of 313 reviews
Rating 8 - Good. 55 out of 313 reviews
Rating 6 - Okay. 13 out of 313 reviews
Rating 4 - Poor. 3 out of 313 reviews
Rating 2 - Terrible. 7 out of 313 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Great spot, beautiful room. Got the luck of the draw and got the top floor with a balcony with a view. On the main street, easily walkable from train station and everything else in town. Bed was super comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Siyong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly, cozy
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Stayed 4 nights in Feb 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I lucked out and got a room with a balcony. Room and facilities were well thought out to accommodate a ski vacation. Room was very clean and housekeeping was excellent. Price was on the low end for Zermatt so I wasn’t sure what to expect. I would stay here again and would recommend it to a single or couple travelling for a ski vacation.
Stayed 1 night in Feb 2025

10/10 Excellent

Arya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt at is Best

Delta was beautiful in every way. Very courteous reception desk and clean and modern rooms. The location is absolutely perfect due to his proximity to the train station on the main street in the town. Highly recommend recommended and will come back again.
Stayed 3 nights in Feb 2025

10/10 Excellent

kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of the village so everything was within walking distance including from the train station itself. I sent a few queries through via whats app such as do they serve dinner there and do i need to bk and i was promptly answered. Upon checkin kristiane couldnt have been more helpful. She had already bked us a table for dinner at the time i requested and then went through the different tourist options such as gornergrat and sunnega which we ended up doing both and her recommendations were perfect. The rooms were lovely and clean and had little balcony overlooking the main street which although bustling with activity couldnt be heard from the rooms. The beds were comfy and the bathroom had everything you needed such as magnifying mirror, shampoo, conditioner and hairdryer. The view from the bathroom window was superb also. The breakfast was perfect with a large buffet to choose from with all the favourites available. I highly recommend this hotel and especially commend kristiane on her excellent welcoming hospitality.
Stayed 3 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 6 nights in Dec 2024

10/10 Excellent

Nidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, in a really central locations and very pleasant team. Highly recommended.
Stayed 1 night in Jan 2025

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new feel and look for the hotel that was rebuilt recently. Close to everything: shopping, skiing, dining. Ski room. We had nice terrace for the room.
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was incredible, a highlight of our trip. Will definitely come back. Kristiane is amazing and is so thoughtful with all of the guests.
Stayed 3 nights in Dec 2024

10/10 Excellent

Melinda, Hayward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay here. It’s walkable to the train station and everywhere in Zermatt.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous find

Beautiful room! Comfy beds. Heated floor. Everything was perfect.
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff. Comp breakfast was very good. Just feet from Station Square, restaurants and shopping.
Stayed 2 nights in Nov 2024

8/10 Good

peter

Stayed 1 night in Oct 2024

8/10 Good

Alison

Stayed 1 night in Oct 2024

10/10 Excellent

Huiping

Stayed 1 night in Sep 2024

8/10 Good

qiuping

Stayed 1 night in Oct 2024

10/10 Excellent

Thinley, East Elmhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back !!
Stayed 2 nights in Oct 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an iconic Swiss property! Location is easy 1/4 block from train station. Breakfast and service was very nice-- although I'd recommend going just across street to a great coffee and breakfast place instead. Our room had a balcony that faced the main street which was wonderful to sit, relax, and watch people going by. No coffee in room but easy stroll down to breakfast to pickup and bring back. Beds very comfortable and of course bathroom floor heated. Although not in any welcome instructions-- DO NOT follow google maps and drive into town-- major tourist faux pas :( since it's a car free city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but there was no coffee machine or bar fridge.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Yuvrajkumar

Stayed 1 night in Sep 2024

6/10 Okay

Patricia, Lexington

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Nihal

Liked: Cleanliness, amenities, property conditions & facilities
Super close to the train station, hardly a two minute walk so if you have luggage this is very convenient. The room itself was excellent, newly renovated so very modern new finishes. Clearly though it is meant for winter/ski season. There’s no AC, it was hot but thankfully I could open the window which helped. But if you are light sleeper and sensitive to sounds then this might not be your best option as there is in the heart of the town so lots of people walking around/talking dinning till quite late at night. One thing that annoyed me a lot was they didn’t accept credit card for the property fees which was around 4 chf, and I didn’t have cash on me so I was forced to eat dinner at their restaurant so they could add the property fee charge to my dining bill and pay it that way. The dinner wasn’t good at all. But breakfast was AMAZING, definitely try their pain is chocolat, the best I’ve had. All in all I’d rate it a 3.5-4
Stayed 1 night in Aug 2024