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Hotel Derby

3.0 star property

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Photo gallery for Hotel Derby

Double Room (Arve)
Daily buffet breakfast (CHF 18.00 per person)
Standard Apartment, 3 Bedrooms | Living area
Front of property
Standard Apartment, 3 Bedrooms | Private kitchen

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Free WiFi

Explore the area

View in a map
Bahnhofstrasse 22, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪13 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪88 min drive‬

Room options

View all photos for Apartment (Bellevue)

Apartment (Bellevue) | Living area

Apartment (Bellevue)

10.0 out of 10
Exceptional
(4 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Double Room Single Use, 1 Bedroom (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Double Room Single Use, 1 Bedroom (Arve)

10.0 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Arve)

Double Room (Arve)

Double Room (Arve)

9.8 out of 10
Exceptional
(26 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room (Arve)

9.4 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Bed

View all photos for Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett)

9.8 out of 10
Exceptional
(17 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms | Living area

Standard Apartment, 3 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 115 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Twin Room (Residence Bellevue)

Twin Room (Residence Bellevue)

Twin Room (Residence Bellevue)

9.8 out of 10
Exceptional
(7 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel Derby

Hotel with a restaurant, steps from Zermatt-Matterhorn Ski Paradise
Along with a restaurant, this smoke-free hotel has concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a library, and free newspapers are onsite. Housekeeping is available on request.
Hotel Derby offers 28 accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Derby. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features like free WiFi in public areas, plus a restaurant and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes helicopter/airplane tours
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Hotel Derby. A complete renovation of Hotel Derby was completed in June 2021.

This 3-star Zermatt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Onsite venue - This restaurant specializes in local cuisine. Guests can enjoy alfresco dining (weather permitting).
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 for adults and CHF 10 for children
  • A restaurant

Things to do

  • Helicopter/aeroplane tours
  • Library
  • Shopping
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 1945
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Renovated entire property - June 2021
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 18.00 for adults and CHF 10.00 for children
  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Derby Zermatt
Hotel Derby Zermatt
Hotel Derby Hotel
Hotel Derby Zermatt
Hotel Derby Hotel Zermatt

Hotel Derby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 262 out of 342 reviews
Rating 8 - Good. 57 out of 342 reviews
Rating 6 - Okay. 13 out of 342 reviews
Rating 4 - Poor. 3 out of 342 reviews
Rating 2 - Terrible. 7 out of 342 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location and very near to railway station without the noise.
Stayed 2 nights in May 2025

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place!
Stayed 1 night in May 2025

10/10 Excellent

Sunit

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great place,amazing location
Stayed 1 night in Jun 2025

10/10 Excellent

Nancy

We enjoyed our stay at The Derby. It was centrally located and close to the train station. Check in was easy and the host was friendly and very accommodating. Our room was clean and nicely decorated. The bed was very comfortable. Breakfast was offered with the room, which is always nice to have! We would definitely stay there again!
Stayed 2 nights in May 2025

10/10 Excellent

Liz

Liked: Cleanliness, amenities, property conditions & facilities
Lovely central hotel with the loveliest, helpful hotel receptionist.
Stayed 1 night in May 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property was clean and newly renovated. Nice staff. Very helpful. Loved K Kristianne at the desk. She was so willing to help us. Would definitely go back. Also fantastic free breakfast in hotel restaurant and we ate dinner there one and was good.
Stayed 2 nights in May 2025

8/10 Good

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant and comfortable. Staff were friendly and helpful. We enjoyed our stay
Stayed 1 night in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a pleasant stay. Staff was extremely helpful and responsive. Room was spacious and clean.
Stayed 1 night in May 2025

10/10 Excellent

Chuan Kuang, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

10/10 Excellent

Chuan Kuang, Singapore

Liked: Amenities
Very closed to train station
Stayed 1 night in May 2025

10/10 Excellent

Joelynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Clean and well maintained Nice balcony. Great location in town. Breakfast was extremely basic. Not very fresh. Few choices
Stayed 2 nights in May 2025

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
I left a note the bathtub ran very slow, standing water
Stayed 2 nights in May 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous place to stay! The front desk staff had a great sense of humor & explained everything very well. The ‘family’ room for 3 was very clean, comfortable, and looked new! Small balcony was a treat. A bottle of water provided was a nice touch. The restaurant food was delicious & the wait staff was nice. Although the hostess reprimanded me for not telling her we were hotel guests (in order to get the discount on our meal) but I had already told that to the person I saw first, which was our waiter. We appreciated the discount as the meal prices aren’t cheap. The morning breakfast was excellent! A great variety of food, nutritious & delicious. So different from many hotel breakfasts in the USA. It was a short walk to the train station. Overall I would highly recommend the Hotel Derby!
Stayed 1 night in May 2025

10/10 Excellent

Robert, Manchester

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Room / restaurant/ breakfast in the morning —— location - location - location…. Very enjoyable overall experience
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice property close to the train station. We were warmly welcomed and enjoyed our room. Highly recommend.
Stayed 1 night in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt is mainly closed in May. First thing hôtel told us. Could have been useful pre holiday information. Main complaint of resort was the constant noise of helicopters and building construction. Hotel Derby was open and very welcoming but walking trails also closed from village. Won’t return
Stayed 3 nights in May 2025

10/10 Excellent

gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk, Kristina (I’m so sorry if that’s incorrect, it’s been a few days) was A-mazing! She is a wealth of knowledge and has an answer for everything. If ever I needed some guidance, she stepped up. Oh, the room and location were great too. 😉
Stayed 1 night in May 2025

8/10 Good

Hoon, Chantilly

Stayed 1 night in May 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Derby was a very comfortable stay. The Good: - The staff was very accommodating and friendly - The room and facilities were very clean - Middle of shopping district in Zermat. Very busy and walkable environment. The Bad: - The room was fairly hot in the night time even with the heat off. We needed to open the window overnight which caused lot of noise in the late night and morning due to the location. - Water temperature was not very hot for shower - The mountain view is not a view of Matterhorn, rather some shorter mountains in the area. Barely viewable on the second highest floor balcony. - Breakfast was included but did not have too much options and had mediocre taste even compared to some cheaper stays in Swiss
Stayed 1 night in Apr 2025

6/10 Okay

Connie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Never fix the clogged sink and loose toilet seat, reported 2x to the male manager who was so arrogant
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenelynn Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kristiana was a lovely lady, she helped us with our check-in and check-out. She gave us tips to see the webcam matterhorn. The hotel interior was neat and clean, little balcony was cute. We’re comfortable and we enjoyed our stay.
Stayed 1 night in May 2025

10/10 Excellent

Anju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing.m This hotel is located just few minutes walk away from the station and it was very convenient. Very clean and friendly staff.
Stayed 1 night in May 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in middle of Zermatt with walking fistance to train station.
Stayed 2 nights in Apr 2025