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Resort La Ginabelle

4.5 star property

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Photo gallery for Resort La Ginabelle

Outdoor pool, pool loungers
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
Outdoor pool, pool loungers
Deluxe Double Room | Living area
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Gym
  • Bar

Explore the area

View in a map
Vispastrasse 52, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪86 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

9.2 out of 10
Wonderful
(5 reviews)
  • River view
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room with Partial Matterhorn View

Standard Double Room with Partial Matterhorn View

Standard Double Room with Partial Matterhorn View

10.0 out of 10
Exceptional
(10 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium double room with Matterhorn View

Premium double room with Matterhorn View

Premium double room with Matterhorn View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment

Comfort Apartment

Comfort Apartment

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Apartment with Matterhorn View

Superior Apartment with Matterhorn View

Superior Apartment with Matterhorn View

  • Mountain view
  • 48 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Large Single Sofa Beds

View all photos for Premium Apartment with Matterhorn View

Premium Apartment with Matterhorn View | Living area

Premium Apartment with Matterhorn View

  • Mountain view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Alpenhotel Fleurs de Zermatt
  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
4.6 out of 5, Wonderful, 825 reviews
The price is €249
includes taxes & fees
10 Feb - 11 Feb
Alpenhotel Fleurs de Zermatt

About this property

Resort La Ginabelle

Luxury hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Resort La Ginabelle offers 66 accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.
Our customers tell us they can't get enough of the helpful staff at Resort La Ginabelle. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, facials, or body scrubs at the spa
  • Services include free babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and 3 minutes by foot from Zermatt–Sunnegga Funicular
  • Train station pick-up and train station drop-off shuttle service available for a fee
Resort La Ginabelle offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A fitness center, spa services, and a terrace are also featured at the luxury Resort La Ginabelle. A train station pick-up service and a train station drop-off service are available for a fee.

This 4.5-star Zermatt hotel is smoke free.

Resort La Ginabelle has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge) from 7:30 AM to 8:00 PM
  • Train station shuttle on request
  • Train station drop-off (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • No lift

More

  • 3 buildings
  • 5 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heated floor
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Resort La Ginabelle offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Ginabelle
Ginabelle Hotel
Ginabelle Hotel Zermatt
Ginabelle Zermatt
La Ginabelle
Resort La Ginabelle Hotel
Resort La Ginabelle Zermatt
Resort La Ginabelle Hotel Zermatt

Resort La Ginabelle Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 161 out of 211 reviews
Rating 8 - Good. 38 out of 211 reviews
Rating 6 - Okay. 7 out of 211 reviews
Rating 4 - Poor. 4 out of 211 reviews
Rating 2 - Terrible. 1 out of 211 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities
Overall this is a nice hotel. The breakfast was excellent and the rooms were very clean. I would say the hotel is in excellent condition. The main issue we had was with loud neighbors. Children in the stairwells and people above us jumping around until midnight prevented us from sleep. The staff was not willing to help when we told them of the issue. I also did not enjoy seeing the man I assume was the owner barking at the man helping him with his luggage.
Stayed 4 nights in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hands down one of the best hotels we’ve stayed at. The breakfast buffet is epic and the spa is very well appointed with multiple pools and sauna options. Our room was also impressive with modern and comfortable amenities capped off by a view of the Matterhorn!
Stayed 2 nights in Sep 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Matthew, Moon Twp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did nice job keeping room and all areas clean
Stayed 4 nights in Sep 2025

10/10 Excellent

Karl

Travelled with partner
Liked: Amenities
This hotel is top notch in all aspects. Staff is awesome, helpful and friendly. Spa is off the charts wonderful. Location is close to the train station and a short walk to the heart of town. I can’t recommend this hotel enough.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marcy

Stayed 1 night in Sep 2025

10/10 Excellent

HARUHIKO

Stayed 2 nights in Aug 2025

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel was extremely well presented, breakfast choice excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard of hotel was exceptional. Excellent assortment of options for breakfast. Rooms immaculate and very spacious. Staff were so friendly and helpful nothing was a problem
Stayed 2 nights in Jul 2025

10/10 Excellent

Mamta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great view of the Mattehorn mountain, specially at sun rise. Very friendly staff. Good location. Everything was spot on.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amy

Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sharada

Stayed 2 nights in Jun 2025

6/10 Okay

Sumit Kumar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great property with admirable rooms. The front desk can do a better job. At present the front desk fails miserably in comparison to their peers in Holiday Inns and Marriott hotels in their interaction with their guests !!! Overall a great stay with a nice breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Mohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay at Resort La Ginabelle. The location is excellent — just a short walk to restaurants, shops, and with a beautiful view of the Matterhorn. The complimentary shuttle to and from Zermatt station was a great convenience. The staff were consistently warm and helpful — from reception to housekeeping to the breakfast team. Housekeeping made sure our room was always spotless, especially while we were out. The buffet breakfast was delicious with a wide selection to start the day right. A lovely bonus was the kids’ room, which our toddler really enjoyed. It made our stay even more family-friendly. Would definitely recommend for anyone looking for a comfortable and welcoming base in Zermatt.
Stayed 3 nights in Jun 2025

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Great spacious rooms, nice staff, and located in a great spot within Zermatt
Stayed 3 nights in May 2025

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid, comfortable well located

Great location, great spa and friendly staff. Excellent variety at the well stocked breakfast buffet.
Stayed 4 nights in Mar 2025

8/10 Good

LINA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great
Stayed 7 nights in Feb 2025

8/10 Good

antonella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 5 nights in Jan 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Clifford

Stayed 1 night in Jun 2024

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view great location, beautiful room
Stayed 2 nights in Jun 2024

10/10 Excellent

Irelis, CHARLOTTE

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is so beautiful. Since we got there the customer service was amazing. The resort was very accommodating to all our necessities from spa, dining, transportation and accessibility to near by attractions. I would love to come back and visit. Highly recommended
Stayed 3 nights in May 2024