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26 Feb 2024 by Das Hotel Phoenix Team
Lieber Kevin, wir danken Ihnen vielmals, dass Sie sich die Zeit genommen haben, um dieses super Feedback abzugeben.Es freut uns sehr, dass Sie sich wohlgefühlt haben und alles gepasst hat. Wir würden uns freuen, Sie bald wieder im Hotel Phoenix begrüssen zu dürfen.
15 Feb 2024 by The hotel Phoenix team
Dear DimitryThank you very much for your great review. We are delighted to see that you have enjoyed your stay in our hotel.With best regards from Zermatt.
26 Oct 2023 by The hotel Phoenix team
Guten Tag MarinaBesten Dank für Ihre Bewertung. Wir freuen uns bereit auf ein Wiedersehen!Mit freundlichen Grüssen
26 Oct 2023 by Das Hotel Phoenix Team
Lieber Amaury, wir danken Ihnen vielmals, dass Sie sich die Zeit genommen haben, um dieses super Feedback abzugeben.Es freut uns sehr, dass Sie sich wohlgefühlt haben und alles gepasst hat. Wir würden uns freuen, Sie bald wieder im Hotel Phoenix begrüssen zu dürfen.
10 Feb 2023 by Jolanda Kwakernaak, Reservation/Reception
Liebe Sonia, vielen Dank für die vielen lobenden Worte über das Personal. Es freut uns sehr, dass Sie einen wunderschönen Aufenthalt im Hotel Phoenix verbringen konnten. Wir hoffen, Sie bald wieder im Hotel Phoenix begrüssen zu dürfen.mit herzlichen Grüssen aus ZermattDas Hotel Phoenix Team
27 Aug 2022 by Jolanda, Front Desk
Liebe Brenda,besten Dank für Ihre Bewertung. Es freut und sehr, dass Ihnen unsere Käseauswahl beim Frühstücksbuffet geschmeckt hat. Wir würden uns freuen, Sie schon bald wieder bei uns begrüssen zu dürfen und verbleiben bis dahin, mit herzlichen Grüssen aus ZermattDas Hotel Phoenix Team
26 Feb 2022 by Jolanda, Front Desk
Lieber Roger, besten Dank für die super Bewertung. Wir würden uns freuen, Sie schon bald wieder bei uns begrüssen zu dürfen und verbleiben bis dahin, mit herzlichen Grüssen aus Zermatt Das Hotel Phoenix Team
22 Jun 2022 by Jolanda, Front Desk
Dear Thomas Thank you very much for your 5-star review. We are delighted to see, that you have enjoyed your stay in our hotel. With best regards from Zermatt.
The property is closed between 18 October and 17 December.
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A fitness centre, spa services, and tour or ticket assistance are also featured at Phoenix. A train station pick-up service and a train station drop-off service are available for a fee. This 3-star Zermatt hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Phoenix offers 27 accommodations with espresso makers and a safe. Beds feature down duvets. 40-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.
Special check-in instructions:
This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival.
Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Zermatt is in a car-free zone and can be reached only by train.
Phoenix offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8 AM - 9:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival.
Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
