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Phoenix

3.0 star property

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Photo gallery for Phoenix

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)
Property video
Free daily buffet breakfast
Mountain view
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Business services
  • Bar

Explore the area

View in a map
Untere Wiestistrasse 11, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Place, Sunnegga Ski Resort
    ‪14 min walk‬
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds

8.4 out of 10
Very good
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down duvets, in-room safe, desk, blackout curtains

Standard Double Room (Matterhorn View from Balcony)

9.8 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

10.0 out of 10
Exceptional
(15 reviews)
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room

Room

Room

9.0 out of 10
Wonderful
(4 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

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About this property

Phoenix

Riverfront hotel with free breakfast and a fitness center
A fitness center, a bar/lounge, and a meeting room are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, express check-out, tour/ticket assistance, and a lobby fireplace are onsite.
Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Phoenix. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Amenities include a meeting room, a multilingual staff, and an elevator
  • Onsite recreation includes a gym, a ropes course, and helicopter/airplane tours
  • Steps from Zermatt-Matterhorn Ski Paradise and a 1-minute drive from Zermatt-Furi Gondola
  • Train station pick-up and train station drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A fitness center, multilingual staff, and ski storage are also featured at Phoenix. A train station pick-up service and a train station drop-off service are available for a fee.

This 3-star Zermatt hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Train station drop-off (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/aeroplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains
  • On a river

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are available for CHF 100 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Phoenix offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8 AM - 9:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Phoenix Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 486 out of 682 reviews
Rating 8 - Good. 161 out of 682 reviews
Rating 6 - Okay. 24 out of 682 reviews
Rating 4 - Poor. 3 out of 682 reviews
Rating 2 - Terrible. 8 out of 682 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Beautiful location, staff was super helpful and gave great recommendation’s. Very clean, great balcony! We loved it!
Stayed 1 night in Sep 2025

10/10 Excellent

Choi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was extremely helpful (ie power converter, 2 extra pillows, dinner choices) breakfast included. One think to remember going to and from Zermatt- gas vehicles such as private coach can only reach to town south of Zermatt, Tasch. So when leaving you need to talk the train 1 stop to reach your connection. Hotel was great
Stayed 2 nights in Sep 2025

6/10 Okay

irit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so experience

Front desk lady was not friendly at all upon arrival, for the price they charge I would expect much better service. at the breakfast staff were very nice. Overall ok. Will not come back
Stayed 1 night in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Phoenix Hotel for two nights. It’s conveniently positioned but in a very quiet area. The room was lovely, spacious and comfortable. The staff were v friendly and a highlight was the breakfast which was fresh and generous! Overall a great place to stay when in Zermatt!
Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 Nights in Zermatt

We spent 2 nights at the Hotel Phoenix during a quick jaunt to Zermatt. The rooms are clean, comfortable and all have a nice balcony. The hotel owners and staff were very helpful with suggestions for excellent trail running loops. Breakfast includes a full spread.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian, DUBLIN

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, very happy with our stay at Phoenix hotel. Hotel and rooms were modern and clean. Staff was great and very helpful. Walkable to everything in town.
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Stayed 4 nights in Feb 2025

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2025

10/10 Excellent

tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Phoenix. Great staff and the homemade soup after a long day was amazing!
Stayed 8 nights in Feb 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Jan 2025

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for skiing and sightseeing

Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.
View from the room terrace
Stayed 3 nights in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

James, Safety Harbor

Travelled with family
Liked: Amenities
Large clean room, friendly staff, good location, large and varied breakfast
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable stay but can be better

Receptionist and breakfast crew were friendly and helpful. Do take note that hotel rooms doesn't have fridge nor kettle. Also, beds and pillows are very soft which might not be suitable for some people.
Stayed 2 nights in Oct 2024

4/10 Poor

Dr.rajpal

Felt tight
Stayed 1 night in Oct 2024

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect view of Matterhorn from room

Good hotel. Soap could have been bigger. Towel quality could be better too. Excellent view of Matterhorn from the room
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Indo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll be back soon.

Nice view, clean, comfortable
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good
Stayed 2 nights in Sep 2024