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Hotel Zihua Caracol

3.0 star property

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Photo gallery for Hotel Zihua Caracol

Beach nearby, black sand
A hotel room with a bed, a desk, a chair, a television, and a small refrigerator.
A seaside theater with a view of the ocean and hills.
2 restaurants; breakfast and lunch served
A hotel with a swimming pool, multiple balconies, and tropical landscaping.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880
  • Place, La Madera Beach
    ‪2 min walk‬
  • Place, Zihuatanejo Bay
    ‪2 min walk‬
  • Place, Kioto Plaza
    ‪5 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room King Size

A neatly made bed with a white and red leaf-patterned bedspread, two pillows with a similar leaf pattern, and a decorative swan made from towels.

Standard Room King Size

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Familiar

A hotel room with a bed, a desk, a chair, a television, and a small refrigerator.

Suite Familiar

8.0 out of 10
Very good
(2 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Size

A hotel room with a bed, pillows, a nightstand with a lamp, and a decorative swan on the bed.

Suite King Size

  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • 49 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

A neatly made bed with a swan-shaped towel arrangement and red flowers.

Standard Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Exterior
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  • Parking included
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,000 reviews
The price is €144
includes taxes & fees
9 Jul - 10 Jul
Hotel Irma

About this property

Hotel Zihua Caracol

Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a 24-hour front desk, and a garden are onsite.
Hotel Zihua Caracol offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include showers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Zihua Caracol, you're just a quick walk from Zihuatanejo Bay. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi in some public areas
  • Free self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a multilingual staff and a terrace
  • Just a 3-minute walk from Zihuatanejo Bay and 8 minutes by car from La Ropa Beach
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and barbecue grills are also featured at Hotel Zihua Caracol. Limited free parking is available on a first-come, first-served basis.

This 3-star Zihuatanejo hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:00 AM.
Restaurante Los Caracoles - This café serves breakfast, lunch, and light fare. A children's menu is available.
Terraza Burgados Grill - This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 105 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Los Caracoles
  • Terraza Burgados Grill

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Zihua Caracol

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 105 for children
  • Early check-in fee: MXN 500 (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Hotel Zihua Caracol Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 248 reviews
Rating 8 - Good. 97 out of 248 reviews
Rating 6 - Okay. 60 out of 248 reviews
Rating 4 - Poor. 27 out of 248 reviews
Rating 2 - Terrible. 10 out of 248 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Merrill

Liked: Cleanliness
Staff were great. Rooms were clean and the pool area was very nice
Stayed 16 nights in Jan 2026
Verified

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 1 week stay. The property was clean, staff were friendly and helpful. The pool was nice, but wish there were more loungers. The breakfast was tasty and nice selection. We had the king suite and liked our room but the bed was a bit too firm for our liking. Good air conditioning in our room overall happy with the hotel.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Heather

Liked: Cleanliness
The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Caroline Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast choices included in the stay were minimal and not to my preference. But the roof top restaraunt was fabulous and food was delicious. Best pizza ever
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

guadalupe

Liked: Cleanliness, staff & service, amenities
Great location, good service, but it seems that there’s a bit of improvement needed.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
Stayed 16 nights in Jan 2026
Verified

10/10 Excellent

James F

Liked: Cleanliness, property conditions & facilities
My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Stayed 28 nights in Jan 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean hotel and rooms. Also very lovely staff!!
Stayed 28 nights in Jan 2025
Verified

10/10 Excellent

Turtle

Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Noel

Liked: Cleanliness
Great stay! Great staff!
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Ran

Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Stayed 4 nights in Jan 2026
Verified

8/10 Good

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
yes
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Victor Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ubication near to the beach. Employees are Nice
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Stayed 21 nights in Dec 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, beautiful neighborhood.
Stayed 4 nights in Jan 2023
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and friendly staff
Stayed 2 nights in Jan 2023
Verified

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is lovely
Verified

8/10 Good

Fern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and garden area. Roof top view is beautiful
Stayed 10 nights in Jan 2024
Verified

10/10 Excellent

Floyd

Liked: Amenities
I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Stayed 7 nights in Mar 2023
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.