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Thompson Zihuatanejo, A Beach Resort, by Hyatt

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Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

A pool area with lounge chairs, a view of the beach, and thatched umbrellas.
A stone-walled lobby with a reception desk, a central seating area, and hanging pendant lights.
A hot tub with a view of the sea and palm trees.
A covered outdoor seating area with a view of the beach and palm trees.
A beach with palm trees, thatched umbrellas, and wooden lounge chairs.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880
  • Place, Zihuatanejo Bay
    ‪1 min walk‬
  • Place, La Ropa Beach
    ‪13 min walk‬
  • Place, La Madera Beach
    ‪4 min drive‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Beachfront

A hotel room with a bed, a desk, a chair, a vase with a plant, a ceiling fan, and a view of the ocean.

Suite, 2 Bedrooms, Beachfront

  • Ocean view
  • 173 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

A kitchen with a black countertop, three stools, a window with greenery, and a framed picture on the wall.

Suite, 2 Bedrooms, Garden View (Garden)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

A bedroom with a large bed, wooden headboard, bedside lamps, and a nightstand.

Suite, 2 Bedrooms, Lagoon View (Lagoon)

8.8 out of 10
Excellent
(3 reviews)
  • Lagoon view
  • 112 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Beachfront (Plunge Pool)

A hotel room with a bed, a TV, a ceiling fan, a window with a view of a beach, and a dining area with chairs and a table.

Suite, Beachfront (Plunge Pool)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Plunge Pool)

A pool surrounded by lush greenery, with a pergola overhead.

Room, 1 King Bed (Plunge Pool)

9.8 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

A large bed with a wooden headboard, two bedside tables with lamps, a framed artwork above the bed, and a window with a view of greenery.

Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Swim-Up)

A pool with lounge chairs and umbrellas, surrounded by palm trees and modern architecture.

Suite (Swim-Up)

9.6 out of 10
Exceptional
(8 reviews)
  • Beach view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Lagoon View (Plunge Pool)

A modern bedroom with a large bed, wooden headboard, two bedside tables with lamps, and a dark accent wall.

Suite, Lagoon View (Plunge Pool)

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 97 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Terrace, Ocean View

A bathroom with a view of palm trees and flowers, a towel rack, a sink, and a potted plant.

Suite, Terrace, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 102 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Thompson)

A modern outdoor lounge area with lounge chairs, a sofa, and a dining table.

Suite (Thompson)

  • Ocean view
  • 136 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds (Lagoon Suite)

1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Queen Beds (Lagoon Suite)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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4.3 out of 5, Excellent, 1,648 reviews
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About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Catch some rays at the beach or spend the day relaxing at Thompson Zihuatanejo, A Beach Resort, by Hyatt's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Thompson Zihuatanejo, A Beach Resort, by Hyatt offers 56 accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. Beds feature premium bedding. 24-inch plasma televisions come with premium satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
Our customers tell us they can't get enough of the helpful staff at Thompson Zihuatanejo, A Beach Resort, by Hyatt. During your stay, you're just a quick walk from Zihuatanejo Bay. Features include free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self parking
  • For dining with ocean views, stop by CENIZA, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to facials, reflexology, or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and fitness classes
  • Steps from Zihuatanejo Bay and 14 minutes by foot from La Ropa Beach
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Thompson Zihuatanejo, A Beach Resort, by Hyatt offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A children's pool, spa services, and a terrace are also featured at the luxury Thompson Zihuatanejo, A Beach Resort, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Zihuatanejo resort.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 11:30 AM.
CENIZA - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).
HAO - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: USD 28 for adults and USD 28 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CENIZA
  • HAO

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch plasma TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 28 for adults and USD 28 for children
  • Airport shuttle fee: USD 116 per vehicle (one-way)
  • Pet fee: USD 100 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Thompson Zihuatanejo, A Beach Resort, by Hyatt offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Thompson Zihuatanejo, A Beach Resort, by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 499 out of 664 reviews
Rating 8 - Good. 118 out of 664 reviews
Rating 6 - Okay. 24 out of 664 reviews
Rating 4 - Poor. 10 out of 664 reviews
Rating 2 - Terrible. 13 out of 664 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nancy Ann

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, spacious rooms, right on the beach, three swimming pools, outstanding staff
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great location and service.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Adam L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Francisco took great care of us everyday on the beach!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Myriam

Liked: Cleanliness, amenities, property conditions & facilities
Everything from the customer service, location, views, and hotel itself, was perfect.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful, from check in to service at the beach (thanks Juan!), facilities and food also excellent. We really loved the location on the playa. Will go again.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Everything was wonderful. Will be back!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING WAS FABULOUS!!!!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Marshall

Liked: Cleanliness, amenities, property conditions & facilities
The entire Thompson Hotel was excellent. The entire Hotel seems to have been upgraded. We've been staying at the hotel before it was the Thompson and it has never been as nice as it is now. Great management, great staff A wonderful establisment.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

MOSES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad we decided to try this place out, definetly will be coming back
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Nazneen Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to go as a family!
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spot on the beach!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Rooms clean, well kept and beautiful. Staff super friendly and attentive. Can’t wait to go back.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Mikio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of my favorite beach hotel with excellent service.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Esther

Liked: Cleanliness, property conditions & facilities
This was my third time here and I really love it. It is a small resort on the most beautiful stretch of beach imaginable. Tha staff are very helpful and seem genuine. It is relaxed but with every attention to detail It is the perfect place to come and appreciate the beauty of the region and the luxury of the hotel
My patio
Stayed 8 nights in Nov 2025
Verified

8/10 Good

NADER

Liked: Cleanliness, amenities, property conditions & facilities
Location is great. Rooms are nice. Service not as good as it used to be.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was immaculate and food was yummy. Very exclusive…can’t wait ti go back!
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous beach, excellent service.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it- great food, atmosphere, views and location
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beachfront property, incredible staff, delicious food and drinks, and beautiful grounds. Will definitely return!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll located , clean , we’ll run resort type luxury hotel on la Rosa beach
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, excellent sevice
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing four days.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place, awesome for kids. We loved it!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Jamie

The pool, access to beach and service felt magical.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Elsa

Liked: Amenities, property conditions & facilities
We enjoyed our stay. It was super relaxing and the service was great. Highly recommend.
Stayed 4 nights in Feb 2025