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Mercure City Zwolle Hotel

4.0 star property

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Photo gallery for Mercure City Zwolle Hotel

Breakfast, lunch and dinner served
A modern kitchenette with a coffee machine, water dispenser, and storage shelves.
A modern reception area with a reception desk, two monitors, and decorative vases.
An outdoor seating area with tables and chairs under a pergola covered with vines, surrounded by brick buildings.
A hotel with a modern facade, signage for 'Mercure Hotels', and a restaurant named 'Restaurant de Hanz'.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Hertsenbergweg 1, Zwolle, 8041 BA
  • Place, Dinoland
    ‪2 min drive‬
  • Place, IJsselhallen Zwolle
    ‪3 min drive‬
  • Place, Museum De Fundatie
    ‪6 min drive‬

Room options

View all photos for Privilege, Superior Double Room, 1 Double Bed with Sofa bed

A hotel room with a brick wall, a desk with a flat-screen TV, a modern chair, a small table with a vase, and a green carpet.

Privilege, Superior Double Room, 1 Double Bed with Sofa bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a bed, a desk with a chair, a TV, a lamp, and a window with curtains.

Standard Double Room, 1 Double Bed

8.0 out of 10
Very good
(11 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

A hotel room with two beds, a framed picture on the wall, and a wall-mounted lamp.

Standard Twin Room, 2 Single Beds

8.4 out of 10
Very good
(9 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure City Zwolle Hotel

This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Mercure City Zwolle Hotel offers 72 accommodations with coffee/tea makers and slippers. Beds feature premium bedding. 40-inch Smart televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Mercure City Zwolle Hotel, you'll be within walking distance of IJsselhallen Zwolle. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes hiking/biking trails and bike rentals
  • Just a 4-minute drive from IJsselhallen Zwolle and a few minutes from Overijssels Ventrum Beeldende Kunsten
  • Pets welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Mercure City Zwolle Hotel. For a fee, parking is available.

This 4-star Zwolle hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Restaurant de Hanze - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 5 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Restaurant de Hanze

Things to do

  • Bicycle rentals
  • Hiking/biking trails

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4,844 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (130 centimetre high)
  • Lift (84 centimetre wide door)

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Waste recycling policy

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night
  • Service fee: EUR 3 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 5 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

Mercure Hotel Zwolle
Mercure Zwolle
Zwolle Mercure Hotel
Mercure City Zwolle
Mercure City Zwolle Hotel Hotel
Mercure City Zwolle Hotel Zwolle
Mercure City Zwolle Hotel Hotel Zwolle

Mercure City Zwolle Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 213 out of 601 reviews
Rating 8 - Good. 306 out of 601 reviews
Rating 6 - Okay. 58 out of 601 reviews
Rating 4 - Poor. 17 out of 601 reviews
Rating 2 - Terrible. 7 out of 601 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Susan

Lovely hotel with very helpful staff. Breakfast was amazing too. Highly recommend.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Funda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, quiet.
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Mahmoud

Liked: Cleanliness
Disliked: Amenities
Room mattress and pillows are not comfortable at all .they should be replaced Connecting two single beds to make them one bed is not comfortable. Location of this hotel is only good for someone who has a car.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is out of the centre of Zwolle, but a short 2km away. The property is along side a beautiful meadow, quiet. The staff are very accommodating and offered great breakfast.Would stay again.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great setting. Great service.
Verified review

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's a nice hotel, but in a very remote place. I enjoyed it, but it's something to consider if you're not coming with a car.
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Margaretha Theodora Maria

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was just outside of the city. It is too far to walk so you will have to take the car to go into the centre. Rooms are not big.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Justin

Good price. Clean room. Tiny room though. I guess thats the norm in Europe. Good breakfast. Not really close to town but quick cab or bike ride.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Mark

For 20 euro the breakfast was appalling no bar open at night just not what we was use to at the mercure
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

David

Good location and value. Staff were not as friendly as expected. "Queen" bed was actually 2 single mattresses put together which made for tough sleeping
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Veronique

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Very basic, old hotel.

Simple hotel needs some redecoration very plain and old.stone walls in the room make it feel real poor and definiately not a nice hotelro. Bathroom has a douche cabine which is in poor state, lots of mold there.
Stayed 1 night in Apr 2023
Verified review

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smoke filled hotel room

Hotel smelt of smoke so badly you couldn’t breathe, so we had to check out and find alternative accommodation a few days before Christmas. The previous guests had even gone as far as covering the smoke alarm with a shower cap to ensure our smoking experience was ensured. Hotel were completely in denial, must be the only nose less room cleaner in Holland.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Brent

Liked: Staff & service
Disliked: Property conditions & facilities
I had a two night stay at the Mercure City Zwolle Hotel in August 2025. The surrounding exterior of the hotel is quite stunning, with green fields and gorgeous views. Inside, the hotel lobby is a bit dated, and the standard rooms are significantly smaller than a traditional size hotel room. The bathroom in my unit appeared to have been recently remodeled, but was quite small, and the shower head was not functioning properly due to a broken hand shower slide rail. An small interesting surprise was the pull chain light fixture in the bathroom straight out of the 1920's. Strange. My second night was difficult as the hotel had lost all water service, so there were no showers, toilets, or sinks available, and no coffee in the restaurant - as a result had to attend a business meeting without showering before I had to check out of the hotel. Hotel management said the water issue was out of their control, as the city had a water line break outside the property. Staff were very nice and attentive throughout my stay, with a positive attitude. I did visit the hotel restaurant for breakfast twice during my stay, and the food was basic and serviceable, with your basic English breakfast items on the self serve menu. Overall, it you are visiting Zwolle, the Mercure Hotel is one of those places that you stay at basically just for sleeping - it is not a resort style property when you can be comfortable hanging out, due to lack of amenities and very small rooms.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

RPL

Disliked: Amenities, property conditions & facilities
Warme kamer, slechte airco, slecht bed, felle lamp buiten voor het raam waardoor kamer heel licht was ‘s nachts en summier ontbijt. Prijs-kwaliteit echt niet op orde. Gaan hier niet meer heen en zou het mensen afraden.
Stayed 1 night in May 2026
Verified review

8/10 Good

Lydi

Liked: Cleanliness, amenities, property conditions & facilities
Schone kamer en een heerlijk ontbijt
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Carla

Liked: Cleanliness, amenities
Prima hotel. Goed parkeren en vriendelijk personeel. Kamers waren wat gehorig.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

jos

Liked: Cleanliness, amenities, property conditions & facilities
Alles ok
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent roligt værelse
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel in ruhiger Lage. Relativ weit entfernt vom Stadtkern. Personal ist sehr freundlich und zuvorkommend.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Alexandra Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhig gelegenes Hotel unweit von Zwolle, etwas in die Jahre gekommen. Parkplätze ausreichend vorhanden. Toll war der Verleih von E-Bikes!
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Franck Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alt var bra

Service og renhold var helt topp. Vi leide også sykler igjennom hotelet, helt topp. Frokostene var utmerket.
Stayed 4 nights in May 2025
Verified review

8/10 Good

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Wir waren zufrieden mit dem Unterkunft!
Stayed 1 night in May 2025
Verified review

8/10 Good

Laura

Ruhige Lage und nähe an die Stadt!
Stayed 1 night in May 2025
Verified review

6/10 Okay

Menno

Liked: Cleanliness
Disliked: Property conditions & facilities
Saai zakenhotel op een absolute non-locatie ergens in een weiland
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Robbert

Liked: Cleanliness, staff & service, amenities
Grote kamer. Mooie badkamer. Weinig verlichting in kamer. Geen stopcontact langs bed. Mooi uitzicht. Goed restaurant. Vriendelijke bediening
Stayed 1 night in Nov 2024