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EBOOKERS.IE GENERAL TERMS AND CONDITIONS FOR BOOKING

Welcome to www.ebookers.ie. This ebookers branded website is operated by Expedia, Inc.

These General Terms and Conditions for Booking (the "General Terms and Conditions"), along with the information set out in your booking confirmation email (the "Booking Confirmation") set out the terms on which Expedia, Inc. agrees to make available the Services to you through the Website (see defined terms below).

These General Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions of the Suppliers also set out the terms on which the Suppliers agree to provide the Services to you.

The Services made available by Expedia Inc. can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate acceptance button at the time of booking on ebookers.ie. If Customers proceed with a booking on the ebookers.ie website or via the ebookers call centre, these General Terms and Conditions will apply to that booking. Customers undertake to fulfil the obligations contained within these General Terms and Conditions. The agreement between Customers and Expedia comes into force as soon as Expedia provides the Customer with the Booking Confirmation by email.

Customers should save and/or print a copy of these General Terms and Conditions for future reference when making a booking.

Article 1. Definitions and scope

1.1. Definitions

The following definitions have the same meaning whether they are singular or plural.

'Customer' (or ‘you/your’) means a customer who reserves and/or books one or more Services offered on the Website.
'Destination Service' means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours, also known as ebookers 'Local Expert' on the Website.
'Expedia' means Expedia, Inc. and/or Ebookers Travel.
'Expedia, Inc.' means Expedia, Inc, whose registered office is at 333 108th Avenue NE Bellevue, WA 98004, USA.
'Ebookers Travel' means Travelscape LLC, a company incorporated and resident for all purposes in the USA whose registered office is 10190 Covington Cross Drive, Suite 300, Las Vegas, NV 89144.

'Failure' has the meaning set out in Article 3.5.5.
'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.

'Lead Customer' means the Customer who makes a booking for themselves and/or on behalf of others under the same booking.

‘Linked Travel Arrangement’ means the same as the definition of a “linked travel arrangement” in the Package Travel Directive 2015/2302 as may be implemented into national law.

'Package Holiday' means the same as the definition of a "package" in the Package Travel Directive 2015/2302 as may be implemented into national law.

'Package Travel Directive 2015/2302' means Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements.
'Rules and Restrictions' means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract (such as airlines' Conditions of Carriage).
'Service(s)' means a service offered by the Suppliers on the Website, such as air transport services, accommodation services, car hire services, Destination Services, and Package Holidays.
'Supplier' means a supplier of Services, such as an airline, hotel, tour operator (including Ebookers Travel), car hire company or Destination Service supplier.

'TPX' means Travel Partner Exchange S.L. whose registered office is Paseo Milicias de Garachico 1, Edificio Hamilton, oficina 79 38002 Santa Cruz de Tenerife, Canary Islands, Spain.

'Unavoidable and Extraordinary Circumstances' has the meaning set out in Article 3.5.7.
'Website' means the ebookers-branded website www.ebookers.ie and the ebookers.ie mobile application.
'Website Terms of Use' means the terms of use that govern the use of the ebookers.ie website as provided here.

 

1.2. Scope and your relationship with Expedia

These General Terms and Conditions apply to offering of the Services by Expedia, Inc. Expedia, Inc. operates the Website which acts as an interface between you and the various Suppliers offering the Services, including Ebookers Travel.  When you make a booking for a Service using the Website, you will be entering into a contract within the relevant Supplier of that Service. 

These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is your responsibility to familiarise yourself with the Suppliers' Rules and Restrictions and any third party booking service supplier’s terms and conditions. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and the specific terms of the relevant Supplier can be re-viewed here. Specific Accommodation Supplier Rules and Restrictions are provided prior to making a booking.

The General Terms and Conditions can be changed by Expedia, Inc. at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Expedia, Inc. on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Article 2. Booking via the Website

2.1. The Customer's legal authority

The Website helps the Customer to find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the Suppliers. The Lead Customer must be at least 18 years old, and be legally authorised to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

The Lead Customer must also ensure and hereby confirms that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these General Terms and Conditions and that the Lead Customer has the authority to accept and does accept these General Terms and Conditions on behalf of all Customers in the booking. 

The Lead Customer is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.

The Lead Customer agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances where personal details do not correspond with those shown on the passports of those travelling under the booking.

 

The Lead Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions or the Website Terms of use shall be reason for refusing the Customer access to the Services or to the other functionalities of the Website.

2.2. Confirming and changing or cancelling bookings

2.2.1 Confirming

The Booking Confirmation, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Lead Customer by e-mail. If the Customer does not receive a Booking Confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at travel@customercare.ebookers.ie or by calling 01 56 21 054.

It is expressly agreed that the data stored in the information systems of Expedia, Inc., Ebookers Travel and / or its Suppliers shall constitute proof with respect to the bookings made by the Lead Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

2.2.2 Change and Cancellation

For flights a change request or cancellation can be made by calling 01 56 21 054.

For hotels, cancellations can be made online by clicking on the “manage my hotel” page or change requests or cancellations can be made by calling 01 56 21 054.

For other services, change requests and cancellations can be made by calling 01 56 21 054 or online by accessing the Itineraries section of the Website.

All change and cancellation requests will be dealt with on behalf of the Suppliers concerned. Customers do not have an automatic right of change or cancellation (including partial cancellation) unless such rights are provided by the individual Suppliers under their Rules and Restrictions (which are provided to the Customer prior to booking) or you have booked a Package Holiday (see Article 3.5).

A fee (which could be up to the full value of the travel booked) may be imposed by the applicable Supplier in the event of a change to a booking or a cancellation or partial cancellation of a booking (where such partial cancellation is possible). Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking – please refer to the Rules and Restrictions notified in the booking process for more details.

If a Customer wishes to change or cancel any part of a booking, and if such changes are permitted by the applicable Supplier, an ebookers.ie change / cancellation administration fee will apply in addition to any fees imposed by the relevant Supplier. Please see the table below for the specific administration fees applicable:

Service

Change Fee

Cancellation Fee

Hotel

Nil

Nil

Flight (excluding low cost carriers where Expedia does not charge a cancellation administration fee)

EUR 25 per passenger

EUR 25 per passenger

Car

Nil

Nil

Package Holidays (excluding low cost carriers)

Flight - EUR 25 per passenger
Hotel - Nil

Flight - EUR 15 per passenger
Hotel - Nil

Destination Services / Local Expert

N/A (non changeable)

N/A (non refundable)

 

Expedia reserves the right to cancel a Customer’s booking if full payment for the booking, or any applicable change and cancellation fees relating to a booking are not received in a timely fashion.

For additional cancellation rights and restrictions relating to Package Holidays, see Article 3.5.

2.2.3 ‘No shows’

If the Customer has a booking for any Services, including flights, car hire, accommodation and packages, but the Customer does not show up to check-in, collect the car or otherwise the Customer may not be entitled to any refund unless specifically set out in the Rules and Restrictions of the applicable Suppliers as notified in the booking process. For flights, the Customer may be entitled to a refund of any departure tax that was paid for the flight.

2.2.4 Reimbursements

In the event of a refund to the Customer after the deductions referred to in Article 2.2.2, the relevant amounts will be transferred back by the party that took the original payment (such as Expedia, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges or card payment surcharges applied to the booking will not be eligible for reimbursement. Customers should note that refund of flight bookings may take up to 6 months.

2.2.5 Restricted Fares

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such Services (e.g. "economy class") may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.

2.3. Travel documents

The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her reservation.

In the unlikely event that physical travel documents are required, these will be sent to the address given by the Lead Customer when making his / her reservation. Travel documents can only be delivered to addresses in the Republic of Ireland and will not be delivered to addresses in other countries. Expedia, Inc. reserves the right to charge a non-refundable fee which will be notified at the time of booking to courier travel documents to Customers.

If the delivery of travel documents via email is impossible because of an error made by the Customer in providing his / her personal details, including email address, neither the Supplier nor Expedia, Inc. shall be liable.

2.4. Payment to different parties

The Customer may be charged by more than one party in respect of a booking, for instance, by Expedia, Inc, a Supplier or such other party as may appear on Customer's credit card or bank statement, depending on the Services booked. However the total amount charged will not exceed the total price of the Services.

Article 3. Specific Services

Expedia, Inc. operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.

The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Suppliers’ Rules and Restrictions or any third party booking service supplier’s terms and conditions, the Suppliers’ Rules and Restrictions or the third party booking service supplier’s terms and conditions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking.

Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Expedia, Inc.

3.1. Air Transport Services

Air transport services may be offered separately or as part of a Package Holiday. Whether booked separately or as part of a Package Holiday, air transport services are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Supplier. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes which are in addition to the Expedia administration charges set out in Article 2.2.2. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and the specific terms of the relevant Supplier can be re-viewed here.

If Expedia receives payment on behalf of the Supplier from the Customer for a booking of air transport services, Expedia acts as agent of the Supplier of the relevant air transport services. This means the Customer's contract for the air transport services is between the customer and the Supplier of the relevant air transport services. The Rules and Restrictions of Suppliers of air transport services can be here.

Prices and fees for some low-cost flights originating outside of Ireland may be in another currency (e.g. GBP), which we will provide an estimate for in Euros. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, Customer’s statement may include a non-sterling transaction fee charged by Customer’s card issuer to process the transaction. Expedia is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

EU Community list

In accordance with EU regulations, details of air carriers that are subject to an operating ban within the European Community is available at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm.

3.1.1. Air transport terms and conditions

The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that:

  • Expedia, has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.
  • Expedia, has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport service which are given for guidance only and which are subject to alteration and confirmation.
  • It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport service.
  • If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.
  • In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.
  • Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Expedia is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.
  • The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.
  • The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the air transport Supplier's Rules and Restrictions.

The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed here. For further guidance on preparing for a flight please refer to the online Customer Support resources here.

3.1.2. Combined one-way tickets

Customers booking on the Website may be offered the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.

Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.

3.1.3. Administrative and / or health regulations

International Travel: Customers are responsible for ensuring that they meet foreign entry requirements and that their travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Expedia has no special knowledge regarding foreign entry requirements or travel documents. We urge Customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Health: Recommended inoculations for travel may change and Customers should consult their doctor for current recommendations before they depart. It is Customer’s responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to their trip. Online medical advice for travellers can be found at the Health Service Executive's website located at http://www.hse.ie/. Otherwise, for medical advice regarding a journey, Customers should please contact their doctor.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board.

For Irish citizens a valid 10-year passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country, typically 6 months. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of the Customer's party changes their name, e.g. as a result of getting married, Customer must notify Customer Services by calling 01 56 21 054 or by email to travel@customercare.ebookers.ie.

Irish citizens are advised to consult the Irish Passport Office for additional information on passport requirements (http://www.dfa.ie/home/index.aspx?id=253). For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit. For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit. Non-Irish citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to the Republic of Ireland).

Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and Customers should check for up-to-date information before booking and departure. Expedia accepts no liability if Customers are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries Customer may just be transiting through. This includes all stops made by the aircraft, even if Customer does not leave the aircraft or airport.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expedia, Inc. urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by Department of Foreign Affairs Travel Advice Service prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources:

  1. http://www.dfa.ie/home/index.aspx?id=275
  2. Department of Foreign Affairs Travel Advice Service on 01 4780822

BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, EXPEDIA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.

All Customers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at https://esta.cbp.dhs.gov.

A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight.

3.1.4. Special fares

The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and in Customers’ Booking Confirmation.

Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger's age.

Airmiles and vouchers from loyalty programmes may not be used when booking flights through the Website.

If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.

3.1.5. Liability

The Customer is reminded that an airlines' liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline's own Rules and Restrictions including their conditions of carriage.

3.1.6. Electronic ticket

An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in as provided by the Supplier of the air transport service.

3.1.7. Replacement passengers

Replacement passengers for flights may not be put forward, although where the Customer may have the right to transfer a Package Holiday to another person, Expedia Travel will seek to do so (see Article 3.5.3.4), but note that, depending on the Supplier’s Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge).

3.1.8. Operating airlines

Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services.

3.1.9. Compensation for denied boarding and delays

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline under Regulation (EC) 261/2004.

3.2. Accommodation Services

Accommodation may be offered separately or as part of a Package Holiday. The accommodation services, whether booked separately or as part of a Package Holiday, are subject to the Rules and Restrictions of the Suppliers offering the accommodation, which will be made available before booking, and the provisions under this Article 3.2. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes as imposed by the Suppliers which are in addition to the Expedia administration charges set out in Article 2.2.2.

Subject to Article 3.2.6, any pre-paid “pay online now” hotel bookings will require that the Lead Customer's credit card is charged for the full payment upon reservation. Other hotel bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the hotel during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website do not include any fees or charges for optional supplements, including for example, minibar snacks or telephone calls.

If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Lead Customer must confirm the reservation changes with Expedia no later than the original date of check-in to prevent cancellation of the whole reservation. If the Lead Customer does not confirm the reservation changes with Expedia the whole reservation may be cancelled and refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Supplier as notified in the booking process.

Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the hotel reservation.

A Customer may not book more than 8 rooms online for the same hotel/stay dates. If we determine that a Customer has have booked more than 8 rooms in total in separate reservations, we may cancel the reservations, and charge the Customer a cancellation fee, if applicable. If the Customer paid a non-refundable deposit, the deposit will be forfeited. If Customers wish to book 9 or more rooms, the Customer must complete the group travel form online. One of our group travel specialists will research the request and contact the Customer to complete the reservation. Customers may be asked to sign a written contract and/or pay a non-refundable deposit if required by the hotel.

3.2.1. Use of rooms

The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used.

Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.

3.2.2. Classification

The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in the Republic of Ireland. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared.

2 stars:Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included.

3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There typically is a restaurant serving breakfast at least and sometimes lunch and/or dinner too. Conference rooms and sometimes other facilities, such as a swimming pool or services for business travellers may be available.

4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers.

5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world.

It is possible that, from time to time, for technical reasons (for example a hotel is overbooked due to connectivity issues with the hotel) or for reasons of force majeure (for example hotel is closed due to a hurricane), a hotel booking is cancelled or amended by the accommodation supplier or Expedia. Should such events occur, Expedia will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services. If this offer is not taken by the Customer, Expedia will ensure that all monies paid in respect of the hotel booking are refunded. If appropriate, for example where a technical issue on the part of Expedia has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the Customer, Expedia will also pay reasonable compensation to the Customer. If your accommodation booking is a part of a Package Holiday, you may also have other rights (see Article 3.5).

3.2.3. Activities

It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the Supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.

3.2.4. Meals

If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the accommodation package. Accommodation which includes main meals generally commences with dinner on the day of arrival at the hotel and terminates with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.

The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.

Parents are advised to bring special food for their baby with them, as this is not always available locally.

3.2.5. Taxes

The local authorities in certain countries may impose additional taxes (tourist tax, city tax etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at the Customer’s stay date, the Customer will be liable to pay taxes at the new higher rate.

3.2.6 Pay Now Online or Pay Later At Hotel

With hotels, the Customer may be presented with the payment option to "pay online now" or "pay later". If the Customer selects the "pay online now" option, Expedia will charge the amount to their credit card in Euro immediately. If the Customer selects "pay later ", the hotel will charge the Customer's credit card in the local currency of the relevant hotel at the time of the Customer's stay. In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some hotels may require a deposit which may or may not be refundable (please see Suppliers Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Customer’s credit card provider may also charge a foreign currency conversion fee. Vouchers issued for use on ebookers.ie may only be applied to "pay online now" bookings.

3.3. Car hire

Car hire services are offered separately or as part of a Package Holiday. These car hire services, whether booked separately or as part of a Package Holiday, are subject to the Rules and Restrictions of the respective Supplier (car hire company) and the provisions under this Article 3.3.

3.3.1. Method of payment and Deposits

The Customer making the booking must present a valid credit card in her/his name upon pick up of the hire vehicle. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.

The Supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit held by the Supplier. The Customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose. Some larger car types require two credit cards.

If the Customer does not comply with the terms set out in this Article 3.3.1, the Supplier may not make the vehicle available and the full price of car hire will still be charged.

3.3.2. Supplements

Additional charges may be payable locally such as refuelling, additional driver charges and young driver surcharge. The Customer acknowledges that in no event shall Expedia, Inc., Ebookers Travel and/or Suppliers be liable for such additional charges as detailed or otherwise.

An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier, country of rental and type of rental car. Purchase of an optional additional insurance coverage locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall Expedia, Inc. and/or Suppliers including Ebookers Travel be liable for such excess or provision of additional coverage as detailed or otherwise.

Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tyres are used.

Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge an additional surcharge.

Special equipment, such as child seats, can be requested and will be payable directly to the Supplier upon pick up (if available). Customers should confirm their child seat request directly with the Supplier of the rental car.

3.3.3. Collection/use of the vehicle

Drivers must usually be aged between 21 and 75 to hire a vehicle although this can vary between Suppliers and from country to country. It is the Customer's responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 25 or over 70. These additional charges are set out in the Rules and Restrictions for the relevant car Supplier.

All drivers must present a full valid driving licence in their name for the category of vehicle rented when taking delivery of the hire car. International rentals may have different driving licence requirements. An international driving licence is required if the drivers' licence is not in the roman alphabet. Additional documentation such as a passport or up to two forms of proof of name and address may also be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.

The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.

3.3.4. Cancellation of bookings/unused rental days

No refunds will be  offered on bookings cancelled within 6 hours to pick up time or any unused rental days.

3.4. Destination Services / Local Expert

Destination Services may be offered separately or as part of a Package Holiday through Expedia Travel or another third party company at the time of booking. These Services are subject to these General Terms and Conditions and the Rules and Restrictions of the Suppliers offering the Destination Services.  The Destination Services are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier) unless hosted as part of a Package Holiday and such rights arise under Article 3.5.

3.4.1. Refund and cancellation of Destination Services

It is possible that, occasionally, Destination Services offered by the Suppliers on the Website are cancelled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. In these circumstances, Customers should refer to the relevant Supplier's Rules and Restrictions in relation to refunds.

3.5. Package Holidays

A Package Holiday is as defined in the Package Travel Directive 2015/2302 as may be implemented into national law. In general terms, a Package Holiday exists when you make a single booking which includes a combination of at least two of the following travel services: (a) air transport; (b) accommodation; (c) car hire; and (d) certain destination services.  Your Booking Confirmation will confirm what is included in your Package Holiday.

Package Holidays made available on the Website are supplied by Ebookers Travel (which shall be referred to as the “Supplier” or “Ebookers Travel” or “We” in this Article). The Package Holidays provided by Ebookers Travel are subject to the terms and conditions in this Article and the Rules and Restrictions of the Suppliers of the travel services which make up the Package Holiday (e.g. the airline or accommodation supplier). Customers must read the terms and conditions of this Article and the Rules and Restrictions of the Suppliers before booking. 

If there is any inconsistency between the terms of this Article and the Rules and Restrictions of the Suppliers, the Rules and Restrictions of the Suppliers shall prevail.

3.5.1. Reservations and bookings

All bookings for Package Holidays are subject to availability at the time of booking. Acceptance by the Supplier of reservations made by the Customer will depend on availability of the Package Holidays. Suppliers do not have to give reasons for refusing to accept a reservation.

We try hard to make sure that our advertisements are kept up to date, but we do not guarantee that any of the Package Holidays we advertise will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Package Holiday you have sought to book is not available.

A contract will only come into existence between you and the Supplier when you have paid the price payable on booking and we have issued a Booking Confirmation to you. Acceptance by the Supplier is formalised by sending a Booking Confirmation by e-mail within 24 hours of a booking being placed by the Lead Customer. No amount will be charged to the Customer until the time of confirmation by the Supplier(s) of the availability of the Service.

3.5.2. Prices

We advertise a large number of Package Holidays and we try hard to ensure that the advertised price is always accurate. Despite Expedia, Inc's best efforts, some of the Services listed on the Website may be incorrectly priced. EXPEDIA, INC. EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. 

We will normally verify prices at the time of booking. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.

The Suppliers are under no obligation to supply you with a Package Holiday which is incorrectly priced, even after we have issued the Booking Confirmation, if the error should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.

Expedia Travel may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking.

The Supplier may change the price of your Package Holiday after we have issued the Booking Confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the Suppliers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the Package Holiday. The Suppliers shall only be able to change the price in this way if they notify you of any price increase at least 20 days before the start of your Package Holiday, together with a calculation and an explanation for this change.

If, before the start of the Package Holiday, we propose to increase the price of your Package Holiday by more than 8% of its total price, then you may:

(a)   accept and pay for the price increase;

(b)   reject the price increase and terminate your Package Holiday with a full refund without undue delay and in any event within 14 days of termination; or

(c)   reject the price increase, terminate your Package Holiday and accept an alternative one if we decide to offer this.  If you decide to accept an alternative Package Holiday, we will inform you of its impact on the price of your booking.  If the alternative Package Holiday is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.5.9 below. 

We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase.  If you do not confirm within this timeframe, then we shall send a reminder to you, following which you shall be entitled to terminate the Package Holiday and provide you with a refund.

If you decide to reject the price increase and terminate your Package Holiday with a full refund, you may also be entitled to compensation in accordance with Article 3.5.9 below.

You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your Package Holiday, although the Suppliers will be entitled to deduct its administrative expenses of this process. Upon request, we can provide proof of those administrative expenses.

The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in EUR.

The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, city tax etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.

Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the Booking Confirmation.

If Expedia and/or the Supplier become aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.

3.5.3. Cancellation and changes by the Customer

3.5.3.1 Cancellation

Requests by the Customer for cancelling or changing a trip must be submitted by telephone by calling 01 56 21 054 (Calls to this number cost the same as calls to local rate numbers) or online by accessing the Itineraries section of the Website. Such requests will be dealt with on behalf of the Suppliers concerned.

In the event of cancellation of the Package Holiday booking by the Customer, Expedia, Inc. and Supplier can require compensation to cover the costs of the travel arrangements already made and an administration fee will be imposed by Expedia in accordance with the administration charges set out in Article 2.2.2. In addition to this, a standard cancellation charge may be made by the Suppliers of each element of the Package Holiday in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking.

In addition to the cancellation right set out above, you shall have the right to cancel your booking before the start of the Package Holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity, if we have confirmed to you that the event will significantly affect the performance of the Package Holiday, or will significantly affect the carriage of passengers to the destination.  If you cancel in this circumstance, we shall provide you with a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any of the rights set out in Article 3.5.9 below.

If the Customer does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed here. Specific accommodation Supplier Rules and Restrictions are provided prior to making a booking.

3.5.3.2 Effects of Cancellation

Please note that Package Holidays are subject to the Rules and Restrictions of the Supplier and separate cancellation charges imposed by the Supplier may apply.

3.5.3.3 Change of booking by the Customer

If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should call 01 56 21 054 or they should access the Itineraries section of the Website.

The Suppliers do not have a legal obligation to make such changes but they may, at their sole discretion, try to accommodate your request.  Please understand that it is often not possible to do so as changes may depend on availability and the Suppliers' Rules and Restrictions. Also, a fee may be imposed by the applicable Suppliers in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.

If we agree to make a change, you agree to pay the administration charge as set out in Article 2.2.2 in making your required change plus any costs which are imposed by the Supplier for making the change.  This could be substantial and such costs tend to increase the closer to the departure date that the change is made.  For instance, certain elements of the Package Holiday (e.g. a flight) may incur a 100% cancellation charge.

3.5.3.4 Replacement of Participant

You may transfer your Package Holiday to another person who satisfies all the conditions applicable to the Package Holiday, subject to you and the other person accepting that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer.  We shall notify you of these costs upon receipt of your request to transfer.  These costs will be reasonable and will not exceed the actual cost incurred by us due to the transfer of the Package Holiday.You will need to give us reasonable notice of this change so that we can make the necessary arrangements, but 7 days or more before departure shall be considered to be reasonable. Expedia Travel will seek to help with the name transfer, but note that where the Package Holiday includes a flight, depending on the airline’s Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge).

3.5.4 Cancellation and changes by Ebookers Travel before travel

3.5.4.1 Changes by Ebookers Travel before travel

As the arrangements which make up your Package Holiday are planned many months in advance, from time to time Ebookers Travel may need to make a change to your Package Holiday.  Ebookers Travel reserves the right to do so at any time. Most changes are minor changes, however, occasionally Ebookers Travel will have to notify Customers of a significant change which it is constrained to make to the main characteristics of the Package Holiday, or where it cannot fulfil any of your special requirements which it has accepted.In the unlikely event that Expedia Travel has to make a significant change to your Package Holiday, we will inform you as soon as reasonably possible. You will then have the option to:

(a)  accept the proposed change.  If this results in a Package Holiday of lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.5.9 below;

(b)  reject the proposed change and terminate your Package Holiday with a full refund without undue delay and in any event within 14 days of termination; or

(c)  reject the proposed change, terminate your Package Holiday and accept an alternative one if we decide to offer this.  If you decide to accept an alternative Package Holiday, we will inform you of its impact on the price of your booking.  If the alternative Package Holiday is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.5.9 below. 

Expedia Travel will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the change.  If you do not confirm within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the Package Holiday and provide you with a refund.

If you decide to reject the proposed change and terminate your Package Holiday with a full refund, you may also be entitled to compensation in accordance with Article 3.5.9.  This will usually be as outlined in the compensation table below, unless the change is as a result of Unavoidable and Extraordinary Circumstances in which case no compensation will be payable.

Please note:

In the event of more than one significant change to the Customer's Package Holiday Ebookers Travel will only pay compensation in respect of a single change per full fare paying adult.

Ebookers Travel will pay compensation dependent on the time before their departure that Expedia Travel notifies the Customer about the change.

 

Compensation Table

Time before departure date (days)

Compensation (€)

60+

0

60-42

12

41-28

24

27-15

36

14-0

60

  

We may not give you any of the above options in the event that a change to the purchased Package Holiday is a minor change. Please note that a change of flight time of less than 120 minutes earlier than the departure time and less than 240 minutes later than the departure time, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes.

3.5.4.2 Cancellations by Ebookers Travel before travel

On rare occasions, Ebookers Travel may have to cancel your Package Holiday and it reserves the right to do so.  If it has to do so, it will notify you as soon as possible.  Ebookers Travel may (at its discretion) also offer you an alternative Package Holiday if it is able to do so, and inform you of its impact on the price of your booking.  If the alternative Package Holiday is of a lower quality or cost, you may be entitled to a price reduction in accordance with Article 3.5.9 below.  If Ebookers Travel cannot offer you an alternative, or if you would prefer, it will provide you with a full refund of any payments made for the Package Holiday. Such refund will be made without undue delay and in any event not later than 14 days after the package travel contract is terminated.

You may be entitled to compensation as a result of our cancellation of your Package Holiday in accordance with Article 3.5.9 below, except where Ebookers Travel is prevented from providing the Package Holiday because of Unavoidable and Extraordinary Circumstances in which case no compensation will be payable.

3.5.5 Ebookers Travel's responsibility for the performance of the Package Holiday

Ebookers Travel does not itself own or provide any of the Services, facilities or travel arrangements which make up your Package Holiday.  These are provided by Suppliers which Ebookers Travel arranges to provide the Services, facilities or travel arrangements which make up your Package Holiday.  Ebookers Travel has a legal duty to exercise reasonable skill and care in making the arrangements for the Suppliers to provide the Services, facilities and travel arrangements to you.

You must tell us immediately of any failure to perform or improper performance of your Package Holiday (“Failure”).  This will give Ebookers Travel the opportunity to resolve the Failure whilst you are on your Package Holiday. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs.  In that case, your only right will be to seek a price reduction or compensation in accordance with Article 3.5.9.

If a significant proportion of the Services included in your Package Holiday cannot be provided as agreed in the booking, Ebookers Travel shall offer, at no extra cost to you, suitable alternative arrangements of, where possible equivalent or higher quality than those specified in the contract, for the continuation of the Package Holiday.  If the alternative arrangements available are of lower quality you will be entitled to a price reduction as described in Article 3.5.9 below.  You may only reject the alternative arrangements offered to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate.  If you do reject the alternative arrangements, or if Ebookers Travel is not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with Article 3.5.9.

If a Failure substantially affects the performance of the Package Holiday, and Ebookers Travel has failed to remedy it within a reasonable period of time, you may decide to continue with your Package Holiday or terminate your booking without paying a termination fee. If you decide to terminate, then if your Package Holiday included transport to the destination, Ebookers Travel shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you.  You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with Article 3.5.9.

If Ebookers Travel is unable to ensure your return to your place of departure as agreed in your Package Holiday because of Unavoidable and Extraordinary Circumstances, it shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger.  This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the Package Holiday.

If a longer period of accommodation than that referred to above is provided for in Union passenger rights legislation concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described above in the event of Unavoidable or Extraordinary Circumstances, then the limits set out in such legislation will apply instead.

3.5.6 Supplier Rules and Restrictions

Ebookers Travel works with Suppliers of travel products such as airlines and hotels, but does not control these Suppliers. The Services are subject to the Rules and Restrictions of the Suppliers offering the Services. The Rules and Restrictions of Suppliers of air transport services and accommodation services are made available prior to making a booking.

3.5.7 Unforeseen and Extraordinary Circumstances

In these General Terms and Conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken. This may cover, for example, warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract. Expedia shall rely on the advice of the Department of Foreign Affairs  as to whether a situation would or would not fall within the category of Unavoidable and Extraordinary Circumstances.

3.5.8 Assistance in resort

3.5.8.1 Assistance when Customer is in difficulty

Ebookers Travel shall provide you with appropriate assistance without undue delay if you are in difficulty, in particular by providing appropriate information on health services, local authorities and consular assistance; and by helping you make distance communications and helping you find alternative travel arrangements.  Typically, Ebookers Travel does not charge for this assistance, although it does reserve the right to charge a reasonable fee for such assistance if the difficulty has been caused intentionally by you or through your negligence.

3.5.8.2 Resolving disputes at the resort

If there is a problem with your Package Holiday during your trip, please immediately inform both us (via the details set out in your Booking Confirmation or immediately below) and the relevant Supplier (e.g. your hotelier) who will endeavour to resolve your problem. It is important you advise us as well as the Supplier so we can both help to put things right without delay.

If your Booking Confirmation does not refer to a local representative, please contact Ebookers Travel directly to report any problems. Quote in any case the trip number, the destination and the dates of travel.

Customer Service
Call: 01 56 21 054
email: 
travel@customercare.ebookers.ie

Ebookers Travel, or any relevant local representative, will use prompt efforts to find appropriate solutions to any reported problems.

3.5.8.3 Resolving disputes after your holiday

However, if your complaint is not resolved locally, please follow this up within 30 days of your return home by emailing us at the details set out above, giving your booking reference and all other relevant information. Please keep your letter concise and to the point.

You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

Please note failure to advise of problems whilst on holiday, as described above, deprives both us and the Suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero.

3.5.9 Ebookers Travel's obligation to provide a price reduction and/or compensation for damages

You will be entitled to an appropriate price reduction from Ebookers Travel for any period during which there is a Failure, unless the Failure is attributable to you.

You shall be entitled to receive appropriate compensation from Ebookers Travel for any damage you sustain as a result of a Failure except where the Failure is:

a). attributable to you;

b). attributable to a third party unconnected with the provision of the Services included in the Package Holiday and is unforeseeable or unavoidable; or

c). due to Unavoidable and Extraordinary Circumstances.

Ebookers Travel shall not be liable to pay compensation to you in connection with your Package Holiday where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of its Suppliers. These same limitations will apply to Ebookers Travel and in an identical manner as if such limitations applied directly to Ebookers Travel. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. Ebookers Travel shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the Package Holiday. Please ask us for copies of these international conventions if you would like to see them.

Ebookers Travel's liability will also be limited in accordance with the Rules and Restrictions of the Suppliers which provide the transportation element of your Package Holiday and in an identical manner as if such limitations applied directly to Ebookers Travel.

Ebookers Travel's liability to you in connection with your Package Holiday shall be limited to a maximum of three times the cost of your Package Holiday, except in cases involving death, injury or illness where we or its Suppliers have caused such damage intentionally or with negligence.

If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from Ebookers Travel, then it may deduct the compensation or price reduction you receive from the other party from that which is payable by Ebookers Travel.

Except as set out above, Ebookers Travel accepts no liability for any claims, losses, expenses, damages or liability for your Package Holiday, except in cases involving death, injury or illness where Ebookers Travel has caused such damage with negligence.

3.5.10 Lapsing of Liability and Limitation Complaints Period

Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact travel@customercare.ebookers.ie or call our service number 01 56 21 054. Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract.

Article 4. General

4.1. Travel Destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expediaadvises Customers to review any travel prohibitions, warnings, announcements and advisories issued by the Department of Foreign Affairs Travel Advice Service Unit and displayed on its website http://www.dfa.ie/home/index.aspx?id=275 prior to booking travel to international destinations. Please see Article 3.1 for more information. 

By offering travel to particular international destinations, Expedia does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations.

4.2. Prices

The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in Article 3.5.2 and/or 3.5.4.2 above. Expedia may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despite Expedia, Inc's best efforts, some of the Services listed on the Website may be incorrectly priced. EXPEDIA, INC. EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, EXPEDIA, INC. WILL OFFER THE CUSTOMER THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR EXPEDIA, INC. WILL CANCEL THE CUSTOMER’S RESERVATION WITHOUT PENALTY. Expedia, Inc. is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.

4.3. How Our Sort Order is Determined

Customers have many options to help them find the perfect hotel, flight, car rental or activity. The “sort” settings allow travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow Customers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:

  • Accomodation: Our default sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with similar results will be ordered based on the factors above.
  • Air transport: Our default sort order is based on lowest price. In cases where two flights have the same price, the shorter flight is listed first.
  • Car hire: Our default sort order is primarily driven by price, but we may consider other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.
  • Destination Services and activities: Our default sort order is manually curated by Expedia’s destination managers familiar with each market, taking into account such factors as price, popularity, distance from hotel options, and traveler feedback.
  • Package Holidays: When combining several different travel products into a Package Holiday, we use the criteria outlined above to determine the sort order for each product.

Additionally, we continually optimize our Website service to provide the best experience to Customers. Accordingly, we may test different default sort order algorithms from time to time.

4.4. Photographs and illustrations

Expedia, Inc. does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.

4.5. Insurance

The prices on the Website do not include travel insurance. Expedia recommends that Customers take out suitable travel insurance to cover the costs incurred in the event that the Customer needs to cancel their trip and the cost of emergency medical assistance, including repatriation, in the event of an accident or illness. A number of insurers offer these policies and other policies covering certain risks. Expedia recommends that Customers review insurance options to ensure that any insurance purchased is suitable for the Customer’s needs as it is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements.

The risks covered by these policies, as well as the cost and the amount of cover, are shown on the Website only for the purpose of illustration. In the event that a policy is bought, the insurer will send the policy to the Customer. Claims must be submitted directly to the insurance company in accordance with the terms and conditions of the policy.

For the sale of travel insurance Expedia Inc. is an Appointed Representative of AWP Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA).  AWP Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked on the Financial Services register at www.fsa.gov.uk/register/

The insurance contract is subject to terms and conditions, which are accessible during the booking process. Customers can contact AWP Assistance at 0871 200 0194 or email at internet.queries@allianz.com

Non-Irish residents may not be eligible to take out insurance cover offered on the Website. Please check AWP’s terms and conditions for details of eligibility.]

4.6 Your Financial Protection

Expedia is licenced by the Commission for Aviation Regulation in Ireland under Travel Agents Licence number 0671. The arrangements which Expedia has in place to ensure the security of money paid over by Customers and to arrange for their repatriation (where applicable) in the event of Expedia's insolvency are further set out in Annexes 1 & 2 of these General Terms and Conditions.

4.7 Bonus+

If you are enrolled in the Bonus+ programme and are earning and/or redeeming Bonus+ on any booking, the following terms will apply: http://www.ebookers.ie/rewards.

Article 5. Financial conditions and payment procedures

5.1 Local taxes and Payments

Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in Euro, excluding local taxes imposed by the authorities in some countries.

The price of Services booked on the Website or by telephone must be paid either to (i) Expedia or TPX which will accept such payments on behalf of the Suppliers, and/or (ii) directly to the Suppliers. Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services. The Customer shall provide the details of his/her payment card and the Supplier or Expedia, Inc. will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).The reservation of any pre-paid "pay online now" hotel bookings and Expedia Special Fare products and Expedia Packages for destinations within the European Union is covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive (2006/112/EC). The Supplier Ebookers Travel is located in the United States of America, as a result of which no VAT will be charged on services provided by Ebookers Travel.

5.2. Tax Recovery Charge

Except as provided below with respect to tax obligations on the amounts we retain for our services, neither Expedia, Inc. nor Ebookers Travel collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid "pay online now" hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Ebookers Travel pays to the hotel for taxes due on the rental of the room. The hotel invoices Ebookers Travel for tax amounts. The hotels are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Neither Expedia, Inc. nor EbookersTravel act as co-vendors with the hotel with whom our customers book or reserve their travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Ebookers Travel to the hotels may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. In addition to the above, in certain jurisdictions, sales, use and/or local hotel occupancy taxes may be imposed on the amounts that Ebookers Travel charges for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of the Customer’s hotel stay.

For pre-paid "pay on line now" bookings, the Supplier's New York State and New York City tax registration certificates and numbers are provided below.

New York State Tax Registration:

New York sales taxes and New York City occupancy taxes, where applicable, are due on your hotel room stay. For pre-paid "pay online now" hotel bookings, the Supplier's New York sales tax vendor registration number is 880392667 and its New York City hotel occupancy tax registration number is 033960.
Please click below for additional information:
travelscape_nys_certificate_of_authority.pdf
travelscape_nyc_certificate_of_authority.pdf

Article 6. Customer Service and the handling of complaints

Queries or requests for information or complaints during a trip should be sent to travel@customercare.ebookers.ie or a Customer can call on 01 56 21 054.

Complaints made post-travel should be sent by email to travel@customercare.ebookers.ie, which will receive them on behalf of the Suppliers. For ease of resolution, Customers are encouraged to bring their complaints within 30 days of the end of a trip.

Any hard copy complaints should be directed either to the individual Supplier providing the Service using the address provided in their Rules and Restrictions or to Expedia. Hard copies of complaints can be sent to:Expedia, Inc. 

333 108th Avenue NE, 

Bellevue, 

WA 98004

USA

(with a copy to travel@customercare.ebookers.ie)

Local IRL mailing address:

Expedia Customer Relations Department

PO. Box 70720

London

EC1P 1GW

 

Customers are encouraged to raise any issues they experience during their trip via the number above (or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer.

Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or hotel.

The European Commission's Online Dispute Resolution Platform is available at http://ec.europa.eu/odr

Article 7. Expedia's Liability

The Customer accepts that where Expedia, Inc. acts as an interface between the Customer and the Suppliers, Expedia, Inc. will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. Expedia, Inc. is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.

The information displayed on this Website has been provided by the respective Suppliers, and Expedia does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.

Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with Irish classification. Expedia does not accept any liability in relation to the ratings shown.

Article 8. Disclaimer

Except as expressly set out in these General Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Expedia will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this Article apply only to the extent permitted by law.

Article 9. Applicable Law

These General Terms and Conditions are governed by the laws of the Republic of Ireland. The Customer agrees that the Irish Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation and/or arising from these General Terms and Conditions.

Article 10. Final Provisions

If Expedia, Inc. does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.

If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.

Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.

These General Terms and Conditions come into force on 1 July 2018.

 

ANNEX1 – PACKAGES STANDARD INFORMATION FORM

Important information regarding your Package Holiday rights

In certain circumstances, a Package Holiday may be formed as a result of Services you decide to book, where Expedia Travel is the organiser of the Package Holiday.  Where this possibility arises, you will be directed to read the important information below.

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.

Therefore, you will benefit from all EU rights applying to packages. Expedia Travel will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Expedia Travel has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Key rights under Directive (EU) 2015/2302:

You will receive all essential information via the Expedia website about the package before concluding the package travel contract.

 

Expedia Travel is liable for the proper performance of all the travel services included in the contract.

 

Emergency telephone number/ details of a contact point where you can get in touch: Customer Services email customerservice@support.expedia.ie or by calling 01 524 5005 (Lines open: daily from 08.00 - 22.00)

 

You may transfer the package to another person, on reasonable notice and possibly subject to additional costs. Please call our customer services team to discuss: 01 524 5005

 

The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

 

You may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package Expedia Travel cancels the package, you are entitled to a refund and compensation where appropriate.

 

You may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

 

Additionally, you may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee (which may be equivalent to the cost of the package).

 

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will be offered to you at no extra cost. You may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and Expedia Travel fails to remedy the problem.

 

You are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

 

Expedia Travel will provide assistance if you are in difficulty during your trip. Please call us on 01 524 5005 to discuss.

 

If Expedia Travel becomes insolvent, payments will be refunded. If Expedia Travel becomes insolvent after the start of the package and if transport is included in the package, your repatriation is secured. Expedia Travel has taken out insolvency protection with Zurich Insurance Public Limited Company (Zurich Surety, 2nd Floor, Norfolk House, 7 Norfolk Street, Manchester, M2 1ZU, UK). You may contact this entity or, where applicable, the competent authority: Commission for Aviation Regulation Ireland, 3rd Floor, Alexandra House, Earlsfort Terrace, Dublin,  2 D02 W773, Email: info@aviationreg.ie, Tel: +353-(0) 1-6611700, if services are denied because of Expedia Travel’s insolvency.

 

 

Directive (EU) 2015/2302 as implemented into national law can be found here.

  

ANNEX 2

Important information regarding linked travel arrangements

In certain circumstances, a linked travel arrangement may be formed as a result of Services you decide to book.  Where this possibility arises, you will be directed to read the important information below.

If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via Expedia, you will NOT benefit from rights applying to packages under Directive (EU) 2015/2302.

Therefore, Expedia will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.

However, if you book and pay for any additional travel services from Expedia during the same visit to this website, the travel services will become part of a linked travel arrangement. In that case Expedia has, as required by EU law, protection in place to refund your payments to Expedia for services not performed because of Expedia's insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

More information on insolvency protection:

Expedia has taken out insolvency protection by way of a travel bond with Zurich Insurance for any monies paid directly to Expedia. Travellers may contact Zurich Insurance Public Limited Company (Zurich Surety, 2nd Floor, Norfolk House, 7 Norfolk Street, Manchester, M2 1ZU, UK) or, where applicable, the competent authority: Commission for Aviation Regulation Ireland, 3rd Floor Alexandra House, Earlsfort Terrace, Dublin 2 D02 W773, Email: info@aviationreg.ie, Tel: +353-(0) 1-6611700), if the services are denied because of Expedia’s insolvency.

Note: This insolvency protection does not cover contracts with parties other than Expedia, which can be performed despite Expedia’s insolvency.

Directive (EU) 2015/2302 as transposed into national law

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