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Helnan Phønix Hotel

4.0 star property

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Photo gallery for Helnan Phønix Hotel

Banquet hall
Lobby sitting area
Family Quadruple Room
Daily buffet breakfast for a fee
Daily buffet breakfast for a fee

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Gym
  • Parking available
  • Business services
  • Room service

Explore the area

View in a map
Vesterbro 77, Aalborg, DK-9000
  • Place, Budolfi Cathedral
    ‪3 min walk‬
  • Place, Jomfru Ane Gade
    ‪4 min walk‬
  • Place, Aalborg Harbour
    ‪7 min walk‬
  • Airport, Aalborg (AAL)
    ‪10 min drive‬

Room options

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

7.8 out of 10
Good
(44 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed

Junior Room, 1 Double Bed

8.2 out of 10
Very good
(11 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(22 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds

Double Room, 2 Single Beds

8.4 out of 10
Very good
(50 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.4 out of 10
Very good
(220 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Helnan Phønix Hotel

A fitness center, self parking, and conference space are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a TV in a common area are onsite. Housekeeping is available on request.
Helnan Phønix Hotel offers 224 accommodations with hair dryers. Televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Helnan Phønix Hotel. During your stay, you're just a quick walk from Gaasepigen. Features include free WiFi in public areas, plus a gym and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include meeting rooms, conference space, and a multilingual staff
  • Onsite recreation includes a gym
  • Steps from Aalborg Historical Museum and 3 minutes by foot from Budolfi Cathedral
As a guest of Helnan Phønix Hotel, you'll find a fitness center, a terrace, and multilingual staff. Public spaces have free WiFi. The business-friendly Helnan Phønix Hotel also features tour/ticket assistance, room service (during limited hours), and a television in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Aalborg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (DKK 100 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 139 for adults and DKK 70 for children

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DKK 300.0 per day.
  • Cribs (infant beds) are available for DKK 200.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately DKK 139 for adults and DKK 70 for children
  • Uncovered self parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 200.0 per stay
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Helnan Phønix Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 711 out of 1875 reviews
Rating 8 - Good. 754 out of 1875 reviews
Rating 6 - Okay. 281 out of 1875 reviews
Rating 4 - Poor. 83 out of 1875 reviews
Rating 2 - Terrible. 46 out of 1875 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Michelle

Stayed 1 night in Jan 2026

6/10 Okay

Linda Katrin

Stayed 1 night in Jan 2026

8/10 Good

Gitte

Business traveller
Liked: Cleanliness, staff & service
Nice staff and location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jens

Stayed 1 night in Jan 2026

6/10 Okay

Peter

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Yes
Stayed 1 night in Jan 2026

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

8/10 Good

magne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enkelt og bra
Stayed 1 night in Jan 2026

4/10 Poor

Wesley

Liked: Cleanliness
Disliked: Amenities
This pertains primarily to the young lady who checked us in on the evening of Jan 7. No greeting, no welcome, just said checking in? Then laid the key on the counter. No comment, no verification, nothing. Totally indifferent attitude. The same girl later took our meds to be refrigerated but she put them in their freezer, which ruined them. The manager couldn’t even find them at first because the girl apparently didn’t leave any documentation for the other employees to locate them. The manager handled the situation very professionally. They did have a nice breakfast. No drinking glasses in the room. Room was always cool no matter how we tried to adjust the temp. Zero counter space in the bathroom. $11 for a draft beer. You decide!
Stayed 3 nights in Jan 2026

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service
Nice staff and overall nice place for a quick layover.
Stayed 1 night in Jan 2026

10/10 Excellent

Anne-Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, good variety. Ok parking. Very nice staff! ☀️
Stayed 2 nights in Dec 2025

10/10 Excellent

Ina

Stayed 3 nights in Dec 2025

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, amenities
Det er altid dejligt at komme på Helnan Phønix hotellet, ligger dejligt centralt i Aalborg og altid rare smilende personale Har været der mange gange og denne tur var sikkert ikke den sidste
Stayed 1 night in Dec 2025

6/10 Okay

Birgit

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2025

4/10 Poor

Konstantin

Travelled with family
Liked: Staff & service
Disliked: Amenities
Expected more from a 4 star hotel. Room was clean, but did not live up to expectations, the entire hotel needs to be renovated. Restaurant and breakfast nothing special, they ran out of selected dishes.
Stayed 2 nights in Dec 2025

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Perfekt
Stayed 1 night in Dec 2025

6/10 Okay

Birgitte

Liked: Cleanliness, staff & service, amenities
What used to be an elegant old hotel, has been completely gutted of practically all original charm and beauty. It is now an entirely non-descript chain hotel. Location is good and breakfast buffet okay, but don’t expect anything but a non-descript chain hotel.
Stayed 1 night in Dec 2025

2/10 Terrible

Karin

Liked: Cleanliness
Disliked: Amenities
Det hele var for skrabet.
Stayed 3 nights in Dec 2025

8/10 Good

Arne

Stayed 2 nights in Dec 2025

2/10 Terrible

Dorthe Jul

Stayed 1 night in Dec 2025

10/10 Excellent

Peter

.
Stayed 1 night in Nov 2025

10/10 Excellent

Mads Frost

Stayed 1 night in Nov 2025

8/10 Good

Britta

Stayed 1 night in Nov 2025

2/10 Terrible

Joachim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating was off when i arrived, noise from street was big and you woke up any time somebody went to the door in the hallway l.
Stayed 1 night in Nov 2025

4/10 Poor

Ulla Lopes

Travelled with family
Sheet was nog properly cleaned (stains) and the headrest of the bed a bit scruffy.
Stayed 1 night in Nov 2025

10/10 Excellent

Brian Søe

Stayed 1 night in Nov 2025