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Hotel Emporio Acapulco

3.5 star property

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Photo gallery for Hotel Emporio Acapulco

Front of property
3 outdoor pools, an infinity pool
Front of property
Daily buffet breakfast for a fee
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪1 min walk‬
  • Place, Condesa Beach
    ‪2 min walk‬
  • Place, Playa El Morro
    ‪2 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪55 min drive‬

Room options

View all photos for Room Standard with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 2

View all photos for Room

In-room safe, desk, blackout curtains, iron/ironing board

Room

  • Sea view
  • 35 sq m
  • Sleeps 3

View all photos for Room

In-room safe, desk, blackout curtains, iron/ironing board

Room

  • Sea view
  • 30 sq m
  • Sleeps 4

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4

View all photos for Superior Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Ocean View

8.0 out of 10
Very good
(108 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Privilege Club Doble Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.4 out of 10
Very good
(15 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Ocean View

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Deluxe with Sea View

  • Sea view
  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Junior with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4

View all photos for Double Room Standard with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Double Room Standard with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen with ocean view

8.2 out of 10
Very good
(56 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Emporio Acapulco

Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Emporio Acapulco. During your stay, you're just a quick walk from Playa El Morro. 3 outdoor pools, 2 restaurants, and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a swim-up bar, and a poolside bar
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and a playground
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Playa El Morro and Condesa Beach
  • Airport drop-off and cruise terminal shuttle service available for a fee
Simply walk outside to feel the sun on your face at the sand beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness center, and a garden. Parking is available for a fee.

This 3.5-star Acapulco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 12:30 PM.
Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Acapulco Emporio

Acapulco Emporio Hotel

Acapulco Hotel Emporio

Emporio Acapulco

Emporio Acapulco Hotel

Emporio Hotel

Emporio Hotel Acapulco

Hotel Acapulco Emporio

Hotel Emporio

Hotel Emporio Acapulco

Hotel Emporio Acapulco Hotel

Hotel Emporio Acapulco Acapulco

Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 963 out of 1735 reviews
Rating 8 - Good. 400 out of 1735 reviews
Rating 6 - Okay. 196 out of 1735 reviews
Rating 4 - Poor. 82 out of 1735 reviews
Rating 2 - Terrible. 94 out of 1735 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall, this is a very nice hotel with great amenities. The breakfast buffet had excellent options, and the pools were fantastic—we really enjoyed them. The hotel was very clean and worked well for traveling with a partner or children. The only downside was that the power kept going out during both the day and night, which was inconvenient. Aside from that issue, it was a comfortable and enjoyable stay.
Stayed 2 nights in Jan 2026

6/10 Okay

EMILIO, concord

Stayed 10 nights in Jan 2026

10/10 Excellent

Gilberto

Stayed 4 nights in Nov 2025

10/10 Excellent

Elauterio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, wonderful staff. Can’t wait to stay again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Telvy

Amazing
Stayed 1 night in Jan 2026

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay. Friendly staff, very accommodating, clean and recently updated rooms. Very nice designs and everything working well. Great price for what we got. There is construction in the building as they are still renovating rooms but it did not bother us when sleeping. View is amazing!
Stayed 2 nights in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
The Whole stay was very Good.
Stayed 1 night in Jan 2026

10/10 Excellent

Noé

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo súper rico y bonito!
Stayed 2 nights in Jan 2026

8/10 Good

Fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities
extremely friendly staff...location and view were great!...wouldve given 5 stars but valet parking only and traffic around the area sucks!!
Stayed 1 night in Jan 2026

8/10 Good

Antonio

Stayed 3 nights in Jan 2026

2/10 Terrible

Gabriel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The light in bathroom was liking water The A/C not working the table light not come on I make the report and they don’t care
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
I’m happy
Stayed 7 nights in Nov 2025

10/10 Excellent

Maria Araceli

Liked: Cleanliness
Solo el elevador nos tocó par de veces bajarnos en el 3 piso y bajar nosotro
Stayed 3 nights in Jan 2026

10/10 Excellent

Dante

Stayed 2 nights in Jan 2026

6/10 Okay

Genesis

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The views and room were stunning! However the valet and hotel staff were rather rude. My fiance doesn't speak Spanish, but I do, and some staff members would get upset when I'd ask them to repeat themselves. It just made things a little awkward.
Stayed 4 nights in Jan 2026

10/10 Excellent

Gina Lucille

Stayed 6 nights in Jan 2026

10/10 Excellent

Gina Lucille

Travelled with family
Everything was awesome
Stayed 6 nights in Jan 2026

8/10 Good

Soraya

Liked: Property conditions & facilities
Staff very helpful and cleanliness not so good
Stayed 2 nights in Jan 2026

10/10 Excellent

Jose Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Armando, Kirkland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms need some upgrades. Overall, great location and amazing view.
Stayed 1 night in Dec 2025

10/10 Excellent

Marisol, Chino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were closed to almost everything. Gallery was just crossed the street. Emporio has delicious buffet. Other restaurants were very closed by. Beach is located in the back yard. We had a wonderful time. We will definitely go back.
Stayed 6 nights in Dec 2025

4/10 Poor

Felipe

Stayed 3 nights in Dec 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but room only get one bef but I book two
Stayed 2 nights in Dec 2025

6/10 Okay

julia

Travelled with family
The rooms are old and run down. Our room smelt like urine and despite attempts to fix it, it kept coming back. The bathroom tiles are all cracked and seals have mould on them. The rooms feel dated. The food at the buffet dinner was not good. Location is good however every single thing is extra cost. From beach chairs etc. it's not a 5 star hotel it may have been back in the days but not anymore
Stayed 5 nights in Dec 2025

8/10 Good

Carlos

Stayed 1 night in Dec 2025