Kenzi Europa

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Agadir •1 Room

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Agadir • 1 Room

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Kenzi Europa, Agadir, current page

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3.6 out of 5

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"For me this is an 8 out of 10 hotel. For the price its a great hotel, we liked the room, the swimming pool and slides, breakfast - especially the ver ... " More

By a verified traveller on Fri 19 Apr 2019

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Check-in

Check-out

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

€159* Per night/room 17 May - 18 May

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

The free breakfast at Kenzi Europa gets good marks from our customers.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Services include free babysitting, a children's club and dry cleaning/laundry
Guests speak favourably about the beach and the helpful staff

Kenzi Europa ratings based on 14 Verified Reviews

Review Summary

3.6 out of 5 3.5 out of 5.0

Room cleanliness 3.5 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 3.0 out of 5.0

Guest reviews for Kenzi Europa

1 out of 5

This hotel has gone down the drain, my 5th visit here and will be the last! I cannot believe this hotel is still open. Upon check in we were given a room which was not even for guests, it may have been where the staff sleep. There was no balcony but a small window even when we paid for a balcony room. The room was dirty and had no amenities such as fridge, towels, bin or soap. We asked for a room change and the receptionists were adamant that they had no more rooms even swearing on god. We didn't take no for an answer so they somehow found a room when none was available. This room was a little bit better but was still on the ground floor with a balcony door that opens up to nothing. It was dirty with spiders and ants. There was also no fridge, bin or amenities in the bathroom. Also, the pillow was so thin and rock hard. Went back to reception but they said come back the next day for a new room. The next day we went back but they said still no room available as all the rooms have already been given away. We gave up and accepted the room but asked for a kettle, tea cups and a fridge. The cleaning lady did a really good job in the bathroom. The fridge arrived 8 hours after requesting and the cups are still not here after 3 phone calls to room service. I went to reception and they said that they cannot do anything about it passing me on to the restaurant who passed me on to the bar. The bar could only let me take the wine glasses up to the room. Please avoid this hotel!

Posted by a verified traveller on 8 Feb 2020

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Comment from Hotel Management

10 Feb 2020 by M.C MAHFOUD FILALI

Dear Guest, First of all we are really sorry to learn that your stay in Kenzi Europa was not up to your expectations. Regarding your remarks: - All our rooms have a private balcony overlooking the pool or the sea. - The rooms are equipped by good furniture (including fridge and bin), daily cleaned and we provide all the amenities (towels, soap, shampoo…), also we don’t hesitate to give our guest the best room according to our availability. - Regarding the coffee and tea in the room, we inform you that we do have a room service (extra charged) providing to our guests drinks and foods and this service is available 24/24H. Sincerely,

4 out of 5

For me this is an 8 out of 10 hotel. For the price its a great hotel, we liked the room, the swimming pool and slides, breakfast - especially the very polite mint tea serving guy at breakfast and the location. Its very similar to a Spanish 4 star hotel which is comparable to 3 star properties elsewhere, lets be honest though, for £40 a night its a bargain!!! We really enjoyed out stay here and would stay again

Posted by Ross, from Carlisle, UK on 19 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by M.C MAHFOUD FILALI Directeur Général

Dear Ross, Thank you for taking the time to share this lovely review with us. We are delighted to hear that you received such wonderful service while with us and glad to found that you enjoyed your stay among us. Your full satisfactions enchant us and we will be honored to welcome you again for your next stay in Agadir with the same quality of our services. Best regards,

4 out of 5

Room was nice. Breakfast could have been better. Staff mostly friendly and helpful.

Posted by a verified traveller on 17 Mar 2019

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Comment from Hotel Management

27 Mar 2019 by M.C MAHFOUD FILALI Directeur Général

Dear Guest, First of all, we would like to thank you for choosing our hotel Kenzi Europa for your holiday in Agadir. Concerning the breakfast we offer a very rich and varied breakfast which can meet the different choices and tastes of our customers. We hope to welcome you again in order to provide you our best services. Best regards

4 out of 5

Good stay

Good hotel , clean and friendly , Close to beach ,can't fault

Posted by Adam on 18 Feb 2016

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5 out of 5

Posted by Avdija on 27 Dec 2023

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Comment from Hotel Management

17 Jan 2024 by M.C MAHFOUD FILALI Directeur Général de l’hôtel Ke

Dear Guest,Thank you for choosing our hotel for your recent stay and thank you once for your score.We will be honored to receive you one more time among us.Best regards,M.C MAHFOUD FILALIDirecteur Général de l’Hôtel Kenzi Europa

4 out of 5

Posted by Sameh on 10 May 2023

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Comment from Hotel Management

1 Jun 2023 by M.C MAHFOUD FILALI General Manager

4 out of 5

Personnel sympathique 👍très bon qualité prix .

Posted by Karim-Bernard on 28 Oct 2022

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Comment from Hotel Management

28 Oct 2022 by M.C MAHFOUD FILALI General Manager

Cher Karim, Nous vous remercions d’avoir choisi Kenzi Europa, et nous sommes heureux de d’apprendre que vous avez passé un excellent séjour parmi nous. Vos encouragements nous motivent de plus en plus afin de fournir nos meilleures prestations. Dans l’attente de vous revoir de nouveau au Kenzi Europa lors de votre prochain séjour, veuillez accepter Monsieur nos meilleures salutations. Cordialement

1 out of 5

Ein Hotel zum vergessen, 4 Sterne sind wirklich ein Witz für dieses Hotel. Das Hotel ist komplett abgewohnt, die Möbel sind in einem desolaten Zustand, überall die Ecken abgeplatzt, der Duschvorhang im Badezimmer total verdreckt, die Sauberkeit ist eine Katastrophe. Von einer Nacht in diesem Hotel kann ich ausdrücklich abraten. Jeder Euro ist hier zu viel.

Posted by Christopher on 3 Aug 2022

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Comment from Hotel Management

9 Aug 2022 by M.C MAHFOUD FILALI General Manager

Dear Christopher, First of all, we would like to thank you for choosing our hotel for your stay and are sorry to learn that you didn't appreciate your stay among us. We wished to receive all your remarks during your stay in order to do the necessary. Best regards,

4 out of 5

Hotellin sijainti oli hyvä eli sopivan lähellä rantaa ja keskustaa. Paljon aktiviteetteja ja avuliasta henkilökuntaa. Hotellihuoneiden kunto ei vastannut odotuksia; mutta yleiset tilat siistit ja toimivat.

Posted by a verified traveller on 18 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by M.C MAHFOUD FILALI General Manager

Dear Guest, We are very grateful for all your good and encouraging comment. It is a pleasure to learn that you thoroughly enjoyed your vacation with us and we are happy that you appreciate many aspects of your stay. Concerning your remark, we asuure you that we do our best to maintain the quality of our equipments. We certainly look forward to welcoming you back to Kenzi Europa very soon. Kindest regards,

5 out of 5

Posted by a verified traveller on 27 Jun 2019

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Comment from Hotel Management

28 Jun 2019 by M.C MAHFOUD FILALI Directeur Général

Dear Guest, Thank you for choosing our hotel for your stay and thank you once for your score. We will be more than happy to welcome you again for your next visit. Warmest regards,

About the Kenzi Europa

Location Boulevard 20 Aout B P 808, Agadir, 80000

All-inclusive Details

All-inclusive room rates at Kenzi Europa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football

Lessons/classes/games

Aerobics
Cooking
Dancing
Language

Entertainment

Access to on-site nightclubs
On-site live performances
Theme parties

Not included

Gratuities

Access to on-site nightclubs included
Aerobics classes/lessons included
Dancing classes/lessons included
24-hour room service
Language classes/lessons included
Buffet-style meals included
Cooking classes/lessons included
Service charge not included
Fitness facilities included
All meals included
Football (football) included
All available drinks included
All on-site activities, and facilities and equipment included
Onsite live performances included
Theme parties included

Property Features

Buffet breakfast (free)
Deli
Kid's club (free)
Childcare (free)
Supervised kids' activities (surcharge)
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference centre
Business facilities
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Games room or arcade
Pool or billiards table
Library
Terrace
Garden
BBQ grill(s)
Gift shop
Beauty salon
Fireplace in lobby
Television in lobby
ATM
Bellhop
Lift
Smoking in designated areas
Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Offsite parking reservations required

Transport

Parking: Free self parking

Food & Drink

24-hour room service is available.

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 2
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Hydrotherapy treatments
Sauna in spa
Massages
Minimum age to access spa is 18

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible parking

Hotel Policies

Check-in

Check-in time ends at midnight
Check-in time starts at 3:00 PM
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

Children are welcome.
Free cots (infant beds)!

Pet Policy

Pets and service animals are not allowed at Kenzi Europa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Barclaycard and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

One child stays free
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Security system
Debit cards not accepted
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Staffed front desk
Carbon monoxide detector
Smoke detector
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation might be required for some facilities on-site
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitisation practices of SGS (3rd party expert - Global)
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Gloves are available to guests
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Children stay free - maximum age 11
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Children stay free
Service animals not allowed
Individually-wrapped food options are not available
No gap period between guest stays

Hotel Names

Europa Kenzi
Kenzi Europa
Kenzi Europa Agadir
Kenzi Europa Hotel
Kenzi Europa Hotel Agadir
Kenzi Europa Hotel
Kenzi Europa Agadir
Kenzi Europa Hotel Agadir

You should know

In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.