19 Mar 2020 by João Borges - Assistant Manager
Dear Guest, We appreciate your preference when choosing our Hotel NAU São Rafael Suites and for sharing your experience. We are very sorry to hear that your stay did not match your expectations and we offer our most sincere apologies. We would like to mention that this type of situation is not usual in our hotel. We strive to always provide a quality service to all our guests. In light of your comments, we will continue to make the necessary efforts to improve our services and ensure that we meet the high quality standards by which we are governed. We hope to be able to receive you again in the near future and we will do everything to make your stay truly memorable. Best regards, João Borges Assistant Manager
15 Aug 2018 by Guest Relations
Dear Karen, Thank you so much for your honest and personal opinion regarding our Hotel NAU São Rafael Suites. It certainly deserved our best attention. We are pleased to see that you found our rooms family friendly. Also, we appreciate your kind words about our attentive and helpful Team. Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with some aspects of your recent experience, that doesn't reflect our standard. We regret not meeting your taste with the range of food options provided in our Restaurants. We would like to point out that it is possible upon request to our head waiter to arrange you alternative food choices in our restaurants if the provided ones don't meet your taste. Also, in addition to our Buffet Restaurant, we have an Italian restaurant and a Gastrobar. Regarding the entertainment, we are sorry for not being able to achieve your expectations and we will, certainly, take your comments and suggestions into consideration. Once again, thank you for sharing your comments and experiences. We will certainly improve from your feedback and take the necessary steps to fordge forward and continue to deliver an exceptional experience to our guests. We hope that you will nevertheless give us the opportunity to welcome you back in order to provide you a truly memorable experience. Kind Regards, Sara Alves Guest Relations
25 May 2018 by Guest Relations
Dear Guest, Thank you for taking the time to share your experience at our Hotel Nau São Rafal Suites. We are very pleased to read that your visit went well and that you enjoyed an overall pleasant stay. We're happy that you found the Hotel facilities comfortable, and appreciated the services provided by our Team. Thank you for sharing your comments and suggestions regarding the Food and Drinks service, they will be taken into consideration. We hope that you will nevertheless give us the opportunity to welcome you back in a near future. Kind Regards, Sara Fernandes Guest Relations
9 Apr 2018 by Filipa Freitas - Assistant Manager
Dear Guest We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are thankful with your positive comments about our facilities, food quality, room cleanness and friendliness of our staff. However we are really sorry to hear that we did not meet your expectations. Our teams work to continuously provide a high quality service in order to achieve the maximum satisfaction of our guests, and we are sad to hear that the same did not took place during your stay, especially due to the ambiance of the hotel influenced by other guests. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our services. Thank you again for sharing your comments. It is our hope that you will give us the opportunity to welcome to our hotel again in the near future. Kind regards, Filipa Freitas - Assistant Manager
14 Oct 2017 by Filipa Freitas – Assistant Manager
Dear Mrs. Alice We thank you for choosing NAU São Rafael Suites for your stay and for your fantastic review. We are thrilled to read your positive comments about our helpful staff and relax center facilities. We work to continuously provide a high quality service and we are glad to hear that we were able to provide you a perfect stay. We are looking forward to welcome you again to our hotel in the near future and provide you another pleasant stay. Kind regards, Filipa Freitas – Assistant Manager
29 Aug 2017 by Guest Relations
Dear guest, Thank you very much for your preference for São Rafael Suites and for your feedback. We were very happy to know that we had a good time in our hotel. Your evaluation about your stay is very important to us. We look forward to welcoming you back to our hotel in the near future. Kind Regards, Patrícia Guedes - Guest Relations
1 Aug 2019 by Guest Relations
Dear Guest, Thank you for taking the time to share your experience at our Hotel NAU São Rafael Suites. We are delighted to hear that you had such a great experience with us. Thank you for your comments and suggestions, they will certainly be noted by our managers. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
18 Aug 2018 by Guest Relations
Cher Amy, Nous vous remercions d'avoir choisi NAU São Rafael Suites et pour d´avoir pris le temps de nous laisser votre commentaire. Nous sommes ravis de lire vos commentaires positifs surtout sur notre variété gastronomique et Spa. Nous sommes heureux que vous avez apprécié notre emplacement privilégié à proximité de la plage de São Rafael. Nous aimerions mentionner que nous avons un gymnase en plein air avec quelques équipements. Nous passerons en revue vos commentaires et vous assurerons que nous apprendrons et nous améliorerons. Nous espérons vous accueillir à nouveau dans notre hôtel dans un proche avenir. Sincèrement, Sara Alves Guest Relations
The property is closed between 3 November and 26 March.
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
São Rafael Suite Hotel - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. São Rafael Suite Hotel - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An outdoor pool, a kids' pool, and a sauna are also featured at the luxury São Rafael Suite Hotel - All Inclusive. This 5-star Albufeira hotel is smoke free.
Available in some public areas: Free WiFi , Free wired Internet
São Rafael Suite Hotel - All Inclusive offers 105 forms of accommodation with a safe and a hairdryer. Rooms open to balconies. Televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower, bidets and complimentary toiletries. Housekeeping is offered on a daily basis and microwaves can be requested.
São Rafael Suite Hotel - All Inclusive has 3 restaurants on site.
24-hour room service is available.
An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and Turkish bath/hammam.
Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.