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4.0 out of 5

"Had a splendid stay. " More

By a verified traveller on Sat 21 Oct 2023

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Double Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€159* Per night/room 30 Mar - 31 Mar

Suite, 1 Bedroom, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Family Suite

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Deluxe Family Suite Sea View

Bed Count 4 Twin Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

During your stay at NAU Sao Rafael Suites – All Inclusive, you'll be within walking distance of Sao Rafael Beach. Free breakfast, free WiFi in public areas and free self-parking are available.

  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • The 3 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body treatments, aromatherapy or Ayurvedic treatments at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a steam room and a sauna
  • 14 minutes by foot from Sao Rafael Beach and a 2-minute drive from Albufeira Marina

NAU Sao Rafael Suites – All Inclusive ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for NAU Sao Rafael Suites – All Inclusive

Everyone (9) Family (3)
5 out of 5
Had a splendid stay.

Posted by on 21 Oct 2023

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3 out of 5
Staff don't smile much and all seem pretty miserable

Posted by on 4 Mar 2020

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Comment from Hotel Management

19 Mar 2020 by João Borges - Assistant Manager

Dear Guest, We appreciate your preference when choosing our Hotel NAU São Rafael Suites and for sharing your experience. We are very sorry to hear that your stay did not match your expectations and we offer our most sincere apologies. We would like to mention that this type of situation is not usual in our hotel. We strive to always provide a quality service to all our guests. In light of your comments, we will continue to make the necessary efforts to improve our services and ensure that we meet the high quality standards by which we are governed. We hope to be able to receive you again in the near future and we will do everything to make your stay truly memorable. Best regards, João Borges Assistant Manager

3 out of 5

Not a 5* Hotel

Pros: Family accommodation. Staff very helpful.
Cons: Quality of food and drinks - especially pool side No pool side service More variety and better quality in restaurant food.
Great accommodation and friendly staff but generally not the 5* its advertised as. Food at the restaurant, drinks and entertainment more matching a 4* resort. Great kids club but didn't seem to be widely used during the height of the season. Great for a couple of nights but I wouldn't be keen to stay there for any longer.

Posted by , from UK on 15 Aug 2018

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Comment from Hotel Management

15 Aug 2018 by Guest Relations

Dear Karen, Thank you so much for your honest and personal opinion regarding our Hotel NAU São Rafael Suites. It certainly deserved our best attention. We are pleased to see that you found our rooms family friendly. Also, we appreciate your kind words about our attentive and helpful Team. Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with some aspects of your recent experience, that doesn't reflect our standard. We regret not meeting your taste with the range of food options provided in our Restaurants. We would like to point out that it is possible upon request to our head waiter to arrange you alternative food choices in our restaurants if the provided ones don't meet your taste. Also, in addition to our Buffet Restaurant, we have an Italian restaurant and a Gastrobar. Regarding the entertainment, we are sorry for not being able to achieve your expectations and we will, certainly, take your comments and suggestions into consideration. Once again, thank you for sharing your comments and experiences. We will certainly improve from your feedback and take the necessary steps to fordge forward and continue to deliver an exceptional experience to our guests. We hope that you will nevertheless give us the opportunity to welcome you back in order to provide you a truly memorable experience. Kind Regards, Sara Alves Guest Relations

3 out of 5
We stayed for a 4 night break for my husbands birthday. A lovely welcome, staff cannot do enough for you, they were all fantastic throughout our stay. The food was usual buffet standard, plenty of choice but as said in previous reviews the food was warm and not hot. The A La Carte restaurant was lovely! And they made a real effort with cake and bubbles for a birthday surprise.. The bar area was small but was fine for us as we only used it once and it was quite empty for our our stay so not a problem however the drinks were! If you like beer then you’ll be happy but there was only a small list of drinks that were free and all branded and any sparkling wines were charged for. Cocktails were pre made out of a machine and not the best. The rooms were perfectly adequate and clean and were serviced each day but are looking tired. The big thing for us is entertainment and that was really lacking here, maybe it was because it was the beginning of the season but there really wasn’t any. We went out in the evenings into the old and new towns.. great atmosphere, live music etc. A great hotel for golfers but would not recommend for families. I would also agree with many reviews that this is most definitely not a 5 star hotel but a 3/4 star but I also did not pay 5 star prices so am happy with our stay.

Posted by , from Southampton, England on 19 May 2018

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Comment from Hotel Management

25 May 2018 by Guest Relations

Dear Guest, Thank you for taking the time to share your experience at our Hotel Nau São Rafal Suites. We are very pleased to read that your visit went well and that you enjoyed an overall pleasant stay. We're happy that you found the Hotel facilities comfortable, and appreciated the services provided by our Team. Thank you for sharing your comments and suggestions regarding the Food and Drinks service, they will be taken into consideration. We hope that you will nevertheless give us the opportunity to welcome you back in a near future. Kind Regards, Sara Fernandes Guest Relations

3 out of 5

Lovely Hotel, Lovely Staff, Horrible Clientele!

Pros: The facilities, the staff, the location, the value for money.
Cons: Either reduce the amount of golf groups allowed at one time, or make it clearer to people when booking that it is a predominantly golfers hotel.
Location: Good location 20 minutes walk from Albufeira marina, private beach just down the hill from the hotel, and of course GOLF!
Are you a large group of obnoxious, rowdy golf w4nkers that love dominating a place and disturbing the peace and comfort of families and couples on holiday?? Then this is the place for you! As the title says, I thought the hotel itself was very nice, clean, and the facilities were good. The rooms were modern, a good size, and the balconies quite private. I also thought the food was pretty decent for an all inclusive resort and the staff were all very friendly and helpful. The location is pretty good and in a quiet area just outside Albufeira (20 min walk) with a lovely little beach just down the hill if you don't fancy the big resort hustle and bustle. However, The hotel is a magnet for big groups of rowdy golfers who can't afford to stay in the actual golf hotels and resorts. They dominate all public areas, bars, and restaurants with their loud profanity strewn 'banter', and make it very uncomfortable for other guests just trying to enjoy a relaxing drink or intimate dinner etc. The only respite that you get from them is in the middle of the day when they are all out playing golf, but come 5pm the bar fills up and you can't get a seat anywhere as they have pushed all the tables together and taken all the seats. The hotel is in a well know golf area and the total cost wasn't that much, so perhaps I should have guessed, but the hotel website certainly doesn't promote itself a golfers only hotel.

Posted by , from Kent, UK on 28 Mar 2018

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Comment from Hotel Management

9 Apr 2018 by Filipa Freitas - Assistant Manager

Dear Guest We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are thankful with your positive comments about our facilities, food quality, room cleanness and friendliness of our staff. However we are really sorry to hear that we did not meet your expectations. Our teams work to continuously provide a high quality service in order to achieve the maximum satisfaction of our guests, and we are sad to hear that the same did not took place during your stay, especially due to the ambiance of the hotel influenced by other guests. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our services. Thank you again for sharing your comments. It is our hope that you will give us the opportunity to welcome to our hotel again in the near future. Kind regards, Filipa Freitas - Assistant Manager

5 out of 5

Can't wait to return

Everything was absolutely perfect, from the food to the friendly helpful staff and also the spa made it a holiday to remember. I'm already planning another trip back.

Posted by , from West Yorkshire on 7 Oct 2017

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Comment from Hotel Management

14 Oct 2017 by Filipa Freitas – Assistant Manager

Dear Mrs. Alice We thank you for choosing NAU São Rafael Suites for your stay and for your fantastic review. We are thrilled to read your positive comments about our helpful staff and relax center facilities. We work to continuously provide a high quality service and we are glad to hear that we were able to provide you a perfect stay. We are looking forward to welcome you again to our hotel in the near future and provide you another pleasant stay. Kind regards, Filipa Freitas – Assistant Manager

4 out of 5

Relaxing hotel

Friendly staff.. poolside lucky there was available sunbed till about midnight and could still get a bed, so that was good. Food was ok, suppose what you'd expect for a all inclusive. Overall good mini break x

Posted by , from england on 25 Aug 2017

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Comment from Hotel Management

29 Aug 2017 by Guest Relations

Dear guest, Thank you very much for your preference for São Rafael Suites and for your feedback. We were very happy to know that we had a good time in our hotel. Your evaluation about your stay is very important to us. We look forward to welcoming you back to our hotel in the near future. Kind Regards, Patrícia Guedes - Guest Relations

5 out of 5

Posted by on 20 Oct 2023

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5 out of 5
Sehr gut

Posted by on 18 Oct 2023

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5 out of 5
Hyvät palvelut ja siistit tilat hotellialueella. Merenranta vähän kaukana.

Posted by on 29 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Guest Relations

Dear Guest, Thank you for taking the time to share your experience at our Hotel NAU São Rafael Suites. We are delighted to hear that you had such a great experience with us. Thank you for your comments and suggestions, they will certainly be noted by our managers. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations

About the São Rafael Suite Hotel

Location Sesmarias 8200-613, Albufeira, 8200-613

Renovations + Closures

The following facilities or services will be unavailable from March 5 2024 to April 30 2024 (dates subject to change):

  • Spa

The property is closed between 3 November and 1 March.

All-inclusive Details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks and select beverages included

Entertainment

  • On-site entertainment and activities

Not included

  • Room service
  • Gratuities

  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Local non-alcoholic drinks and soft drinks included
  • Additional service charge accepted
  • All on-site activities, and facilities and equipment included
  • Service charge not included
  • Room service not included
  • All meals included

Property Features

NAU Sao Rafael Suites – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. NAU Sao Rafael Suites – All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An outdoor pool, a kids' pool, and a sauna are also featured at the luxury NAU Sao Rafael Suites – All Inclusive. Free self parking is available. This 5-star Albufeira hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Microwave (on request)

Internet

Available in all rooms: Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Albufeira - Ferreiras Station (9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

NAU Sao Rafael Suites – All Inclusive offers 105 accommodations with a safe and complimentary slippers. Rooms open to balconies. Televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and microwaves can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Microwave available
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available
  • Wardrobe or cupboard
  • Travel cot

Food & Drink

Guests are served a free buffet breakfast daily from 8:30 AM to 10:30 AM.

NAU Sao Rafael Suites – All Inclusive has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Guests under 16 years old are not allowed in the spa.

  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Sauna in spa
  • Prenatal massage
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • No cots (infant beds) available
  • Property registry number - 432
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Cs Sao Rafael Hotel Albufeira
  • Cs Sao Rafael Suite Hotel
  • Rafael Suite
  • Rafael Suite Hotel
  • São Rafael Hotel
  • São Rafael Suite
  • São Rafael Suite Albufeira
  • São Rafael Suite Hotel
  • São Rafael Suite Hotel Albufeira
  • Sao Rafael Suites Albufeira, Portugal - Algarve
  • São Rafael Suite Hotel All Inclusive Albufeira
  • São Rafael Suite Hotel All Inclusive
  • São Rafael Suite All Inclusive Albufeira
  • São Rafael Suite All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.