2/10 Terrible
Shalynn
Travelled with family, Travelled with family and small children
21 Mar 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
I brought my daughters here to celebrate my youngest birthday. After losing my husband, we needed a little break from reality. It was a huge mistake choosing this place. The pool and hot tub were full the entire time with 20 teens and kids in the hot tub I self the entire evening. I understand there are events and such but for that many people to be in the hot tub alone is quite ridiculous! They have no chance for my girls to swim and enjoy themselves. Secondly, the a/c unit would not work and thankfully the first time was that evening and the two ladies working the front desk, came in to fix it. At 4am, I woke up in a pool of sweat. The a/c would not turn on and the room was nearing 80 degrees!! The guy working the front desk had the phone off the hook. I had to go downstairs to be told “I only know how to press the reset button, you can come and talk to the manager in the morning.” After paying $160 for 1 night, you would think they would have the decency to fix the damn a/c at least!
I spoke with Judy from the front desk would was very nice and offered to give me enough reward point for a free night. It’s been three weeks and I have yet to receive 1 reward point. I’m a manager at a hotel myself. This was the worst experience of my life at any hotel. Never again!
Shalynn
Stayed 1 night in Mar 2025