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Best Western Plus Hotel Carlton

4.0 star property
VIP Access

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Photo gallery for Best Western Plus Hotel Carlton

Executive Room, 1 Queen Bed, Non Smoking, Balcony
Bar (on property)
Daily buffet breakfast (EUR 22 per person)
Interior entrance
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
5 Rue Des Glieres, Annecy, Haute-Savoie, 74000
  • Place, Annecy Castle
    ‪5 min walk‬
  • Place, Palais de l Ile
    ‪5 min walk‬
  • Place, Amours Bridge
    ‪8 min walk‬
  • Airport, Geneva (GVA-Cointrin Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(6 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

9.6 out of 10
Exceptional
(5 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Exclusive Room, 1 Queen Bed, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking (Larger Room)

Executive Room, 2 Single Beds, Non Smoking (Larger Room) | Bathroom

Executive Room, 2 Single Beds, Non Smoking (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Best Western Plus Hotel Carlton

Lakefront hotel with a 24-hour front desk and a bar
A bar/lounge, a snack bar/deli, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and free newspapers are onsite.
Best Western Plus Hotel Carlton offers 55 accommodations with minibars and espresso makers. Each accommodation is individually decorated. 26-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Best Western Plus Hotel Carlton. During your stay, you're just a quick walk from Lake Annecy. You'll find features like free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a multilingual staff
  • Just a 4-minute walk from Notre-Dame-de-Liesse Church and 6 minutes by foot from Lake Annecy
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Best Western Plus Hotel Carlton also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Annecy hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 25 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 22 for adults and EUR 11 for children
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1930
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out fee: EUR 200.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card or passport at check-in.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Weight limit: 44 lbs per pet
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day
  • Late check-out fee: EUR 200.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 May.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Carlton Annecy
Best Western Plus Hotel Carlton Annecy
Best Western Plus Carlton Annecy
Best Western Hotel Carlton Annecy
Best Plus Carlton Annecy
Best Western Plus Hotel Carlton Hotel
Best Western Plus Hotel Carlton Annecy
Best Western Plus Hotel Carlton Hotel Annecy

Best Western Plus Hotel Carlton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 402 out of 928 reviews
Rating 8 - Good. 366 out of 928 reviews
Rating 6 - Okay. 114 out of 928 reviews
Rating 4 - Poor. 34 out of 928 reviews
Rating 2 - Terrible. 12 out of 928 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay when visiting Annecy. Well positioned and quiet.
Stayed 3 nights in Sep 2025

10/10 Excellent

THOMAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Beautiful hotel, wonderful location, great service, loiovely breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This wS just one night stay. Walking around the city.
Stayed 1 night in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous and convenient!
Stayed 2 nights in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Randy

Stayed 3 nights in Sep 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended.
Stayed 1 night in Aug 2025

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jose is a concierge rockstar!!

Amazing experience from the start at the concierge desk with Jose. Great personality, professionalism, friendliness! Ask him for a map of suggested areas of interest and unsafe areas of the city, and ask him for "staff's pick" of restaurants. It is extremely helpful. All staff members were friendly and helpful, but Jose went above and beyond expectations! Hotel is conveniently close to train and bus station, and popular tourist attractions.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annecy we’ll be back

The hotel was in a perfect location as it was very close to the train station
Stayed 2 nights in Jul 2025

8/10 Good

eleri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Great Hotel Close to Train Station

I really liked my stay here. It was very close to the train station. Super clean and elegant.
Stayed 1 night in Jul 2025

6/10 Okay

D T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok for a short stay. Very small rooms but that was known. Good aircon and location. Shower has no door and water goes all over the bathroom (which is tiny). Also no conditioner or proper hair shampoo just a shampoo/shower gel combo.
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Hotel!!
Stayed 3 nights in May 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good location
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay very much. Very friendly and updated hotel
Stayed 3 nights in May 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water temperature was barely sufficient.
Stayed 1 night in Jun 2025

8/10 Good

jean guy

Travelled with partner
Nights were were quiet.
Stayed 4 nights in Jun 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful service at reception.] Juan is a TREASSURE...SUPERB GENTLEMAN!!!
Stayed 1 night in May 2025

10/10 Excellent

kenneth, Lyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service!
Stayed 1 night in May 2025

8/10 Good

Oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the train station and the old city

Air conditioner is not working in April
Stayed 1 night in Apr 2025

10/10 Excellent

N C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew, Levin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.
Stayed 1 night in Nov 2024