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Hotel Ex-Hacienda La Pitaya Queretaro

3.0 star property

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Photo gallery for Hotel Ex-Hacienda La Pitaya Queretaro

Hot springs
Lunch and dinner served
Lunch and dinner served
Reception hall
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carretera Libre a Celaya KM 16.5, Villa del Pueblito, Apaseo el Grande, GTO, 76180
  • Place, Balvanera Industrial Park
    ‪15 min drive‬
  • Place, Galerías Querétaro Shopping Center
    ‪19 min drive‬
  • Place, Plaza Santa Maria Bullring
    ‪20 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪74 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Ex-Hacienda La Pitaya Queretaro

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hotel Ex-Hacienda La Pitaya Queretaro offers 38 air-conditioned accommodations with safes and complimentary toiletries. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers. This Apaseo el Grande hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs on site.
Hotel Ex-Hacienda La Pitaya Queretaro features free WiFi in public areas and self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Enjoy Mexican cuisine while dining at Restaurante Bar La Troje
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, massages, or facials at the spa
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes hot springs, a gym, and a sauna
  • 8.9 mi (14.4 km) from El Cerrito Archaeological Zone and 9.4 mi (15.1 km) from Schoenstatt Sanctuary
  • Airport shuttle service available for a fee
Hotel Ex-Hacienda La Pitaya Queretaro offers its guests a full-service spa, hot springs, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 2 meeting rooms available. A fitness center, a sauna, and a terrace are also featured at Hotel Ex-Hacienda La Pitaya Queretaro. You'll have access to the outdoor pool and health club at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 3-star Apaseo el Grande hotel.

Restaurante Bar La Troje - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Bar La Troje

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna

Family friendly

  • Arcade/game room
  • Children's games
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (39 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Spa Rancho Pitaya Marroquin
Hotel Spa Rancho Pitaya
Spa Rancho Pitaya Marroquin
Spa Rancho Pitaya
Hotel Pitaya Apaseo el Grande
Hotel Pitaya
Pitaya Apaseo el Grande
Hotel Spa Rancho la Pitaya

Hotel Ex-Hacienda La Pitaya Queretaro Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 151 reviews
Rating 8 - Good. 38 out of 151 reviews
Rating 6 - Okay. 26 out of 151 reviews
Rating 4 - Poor. 17 out of 151 reviews
Rating 2 - Terrible. 16 out of 151 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is poorly maintained. The beds were uncomfortable. Sheets and pillows are old. A couple that stay in this hotel too, found bedbugs. The water had a sewage smell. I do not recommend the stay in this property. Definitely not a 3 star hotel. The location is unsafe.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Hector Abdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you make a late check-in the hotel does not respect your reservation terms & conditions
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Ismael

Liked: Cleanliness
Disliked: Property conditions & facilities
When I try to check in a few times I get only one room in time and the other one till finally I have to sleep. The AC never works and it was kind of warm at night really need it. The rooms need some maintenance
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Heriberto

Disliked: Cleanliness, amenities, property conditions & facilities
En la habitacion no habia secadora de pelo, plancha de ropa, cafetera, no salia agua caliente de la regadera, las habitaciones muy descuidadas, el trato del personal del restaurante en especial de la encargada es muy grosero y pesimo, por todo te quieren cobrar. No recomeindo este hotel.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo para relajarse
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel bueno para pasar no mas de 2 dias
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Jim

Disliked: Cleanliness, amenities, property conditions & facilities
mal servicio y descuidada
Stayed 2 nights in Jun 2025
Verified

8/10 Good

gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está lindo pero muy descuidado. El servicio y la actitud del personal de spa es mala, en recepción hay buena actitud, pero mala atención y restaurante buen servicio pero mala comida. Los cuartos están sucios, la regadera escurre hasta las camas.
Stayed 1 night in May 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excelente lugar solo no me agradó que en el area de alberca te prohíban el ingreso con hidratacion que no sea del restaurante
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Vico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A pesar de que entendemos la situación del hotel, el lugar se encuentra bastante descuidado, es demasiado grande para la cantidad de personal, la alberca es muy pequeña y ofrece agua termal, a lo mucho es agua tibia a la mitad del día. El restaurante es bueno, pero los precios son bastante elevados para las porciones, además de que se nos informó que no podíamos ingresar comidas o bebidas externas y nos toco observar gente que claramente rompía las reglas. Tristemente no fue la experiencia que buscábamos para estas vacaciones, pero igualmente agradecemos la honestidad de los encargados en relación a las circunstancias del lugar. Esperamos que, en un futuro, el lugar recuperé su vieja gloria y podamos volver a darle una oportunidad. Lo deseamos de corazón.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Jessica Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar muy acogedor, tranquilo y con una atención muy amable de todo el personal,lo recomiendo bastante,tienen muchas áreas verdes y el agua está muy calientita y limpia en la alberca
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Maria Guadalupe

Liked: Staff & service, amenities, property conditions & facilities
Me gusta mucho el lugar
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Gonzalo

Liked: Cleanliness, staff & service, amenities
No había agua caliente
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar!
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Oswaldo

Disliked: Amenities
Pésimo servicio vamos x el agua termal y está fría paga descorche y quieren cobrar x todo
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Jonathan

Disliked: Staff & service, room comfort
Decepción total el agua estaba fría les pedimos que dejarán salir el agua caliente y no hubo respuesta, pagamos descorche de una botella que obviamente no nos acabamos y nos dijeron que podíamos al otro día consumir sin problema pero oh sorpresa al otro día nos querían cobrar de nuevo el descorche
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

fernando

Disliked: Staff & service, amenities, property conditions & facilities
No permiten ingresar bebidas ni alimentos, y ahí no venden
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Araceli

Liked: Amenities
La comida es cara en el restaurante y no está rico
Stayed 1 night in Jan 2025
Verified

8/10 Good

Luis Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Bien fue fin de semana con alberca agradable el servicio de restaurante bueno pero los alimentos muy regulares , no es excelente pero me quedó muy cerca de lo que yo requería
Stayed 1 night in Dec 2024
Verified

4/10 Poor

HECTOR

Liked: Staff & service
Disliked: Property conditions & facilities
Las camas están tan feas que las 4 personas que fuimos estuvimos muy incómodos con dolores de espalda y cadera al otro día. La habitación tan fría que fue otro motivo de no dormir bien . Es un lugar muy bello pero esos detalles son muy importantes para mi .La sábanas con dudosa limpieza.
Stayed 1 night in Nov 2024
Verified

8/10 Good

luis m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estancia

Buena atención y comida. El SPA muy recomendable
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
!!! Muchas gracias mi experiencia fue muy buena el hotel está muy bonito todo estuvo bien las habitaciones cómodas y muy amplias el servicio muy bien en general todo perfecto gracias!!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Pedro Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para pasar un rato en familia y/o con amistades, con una buena relación precio/valor
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Julieta

Las habitaciones son muy malas, las camas son tan viejas que no descansas, amaneces adolorido.
Stayed 1 night in Oct 2024