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Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Interior
Interior
Exterior
Terrace/patio
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
12 Rocky Ridge Road, Asheville, NC, 28806
  • Place, Asheville Outlets
    ‪1 min walk‬
  • Place, Biltmore Estate
    ‪7 min drive‬
  • Place, The Orange Peel
    ‪9 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪10 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

9.2 out of 10
Wonderful
(33 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(38 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(108 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Ground Floor

Room amenity

Suite, 1 King Bed with Sofa bed, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Room amenity

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Holiday Inn Asheville Biltmore by IHG
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,006 reviews
The price is €83
includes taxes & fees
15 Feb - 16 Feb
Holiday Inn Asheville Biltmore by IHG

About this property

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Hotel with free parking, 8-minute walk to Asheville Outlets
A 24-hour fitness center, a hot tub, and a seasonal outdoor pool are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers 108 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG. During your stay, you're just a quick walk from Asheville Outlets. Enjoy features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 1-minute drive from Asheville Outlets and 6 minutes from North Carolina Arboretum
  • Pets welcome for a fee
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers its guests a seasonal outdoor pool, a hot tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG. Free self parking is available.

This Asheville hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Parking for buses, RVs, or other large vehicles is not available at this property.

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Suites Asheville SW Outlet Ctr Area
Holiday Inn Express Hotel Suites Asheville Biltmore Square
Holiday Inn Express Suites Asheville SW Outlet Ctr Area by IHG
Holiday Inn Express Hotel Suites Asheville Outlets an IHG Hotel

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1003 reviews
Rating 8 - Good. 229 out of 1003 reviews
Rating 6 - Okay. 60 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

THOMAS

Stayed 1 night in Nov 2025

8/10 Good

Faye

Liked: Cleanliness, property conditions & facilities
The room was clean and front desk staff were friendly. The breakfast was ok. The pancake machine and coffee machine were not functioning properly. The breakfast tables were not wiped off often and the trash was overflowing.
Stayed 1 night in Nov 2025

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very accommodating to an issue I had. Very clean, quiet, good breakfast
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephen, Carmel

Stayed 1 night in Nov 2025

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Stayed 2 nights in Sep 2025

8/10 Good

Paula

Stayed 2 nights in Oct 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean and loved variety of breakfast!
Stayed 2 nights in Oct 2025

10/10 Excellent

Irvin

Stayed 1 night in Aug 2025

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities
Our stay was excellent. The rooms are spacious, and clean. Breakfast was good especially that it was included in the price. Would highly recommend.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was friendly, room was clean, hot tub was open, ice makers worked. The refrigerator was not on in our room which was an issue for medication that needed refrigerated. After our 2nd night it was fianlly cooled enough. There were never more than 5 towels for the hot tub area. We ended up staying 3 nights. The breakfasts crowd was simply too much for the staff to keep up with. It was commonly out of most food and coffee. Cleaning staff made our beds and gave us fresh towels but didn't restock other amenities in the room. It was ok to stay in but overpriced at $251 per night. Would not stay again for that price.
Stayed 2 nights in Oct 2025

8/10 Good

Javier

Stayed 1 night in Oct 2025

6/10 Okay

Valerie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Room service was horrible in that it was NON-EXISTENT. I had to complain and ask for them to bring fresh towels and the one morning they came and did it they didn’t even fix the bed. The MAIN reason I chose this hotel was that it advertised daily room service which isn’t true. BREAKFAST- - food gave out every morning even on mornings that there weren’t many people, Most mornings both of the coffee containers were empty and someone had to bring it to the staffs attention they were empty. The staff moved so slow re-filling it was ridiculous. All The front desk staff were friendly although the first day we checked in, she handed me the room cards and I had to ask where the room was
Stayed 5 nights in Oct 2025

10/10 Excellent

Jeffrey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable and the front desk staff were extremely friendly and helpful! Will stay again!
Stayed 3 nights in Oct 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Cristi

Stayed 2 nights in Oct 2025

10/10 Excellent

Lucas

Stayed 1 night in Oct 2025

10/10 Excellent

Frank, Whispering Pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, clean, spacious room, very modern, and very professional staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here! From making online reservations to check out, the process was quick and easy! All staff members we interacted with were very friendly and our room was clean. The breakfast provided was also really great, with a good variety of hot foods as well as quick options. We were only in town for one night, but the location was convenient to downtown Asheville. It was close to many shopping and dining options. Would highly recommend staying here!
Stayed 1 night in Oct 2025

10/10 Excellent

Rajesh, Leesburg

Stayed 1 night in Oct 2025

10/10 Excellent

Denver, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the shower… especially the strong water pressure… outstanding!!! Disappointed with the in-room TV functionality. The channel selections were not aligned with the electronic channel guide making it very difficult to select a specific program. Had to literally scroll through many of the 120+ channels one-by-one each time to find what I was looking for. Asked for assistance at the lobby desk and was told the new Hisense TV’s on the 3rd floor needed to be individually and manually programmed by the maintenance team when they returned the next week. Not a solution that was helpful for me since that was after my 2-night weekend stay. Very frustrating.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mitra, Vienna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. It was very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk help very friendly, breakfast crew went beyond to make sure everything was fine. Location was close to the Biltmore. Very nice stay.
Stayed 2 nights in Oct 2025