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Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

2.5 star property

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Exterior
Interior
Terrace/patio
Interior
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
12 Rocky Ridge Road, Asheville, NC, 28806
  • Place, Asheville Outlets
    ‪1 min walk‬
  • Place, Biltmore Estate
    ‪7 min drive‬
  • Place, The Orange Peel
    ‪9 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪10 min drive‬

Room options

Similar properties

Exterior
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
South Asheville
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,196 reviews
The price is €78
includes taxes & fees
12 May - 13 May
Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

About this property

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

A 24-hour fitness center, a hot tub, and a seasonal outdoor pool are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers 108 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG. During your stay, you're just a quick walk from Asheville Outlets. Enjoy features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 1-minute drive from Asheville Outlets and 6 minutes from North Carolina Arboretum
  • Pets welcome for a fee
Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG offers its guests a seasonal outdoor pool, a hot tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG. Free self parking is available.

This Asheville hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Parking for buses, RVs, or other large vehicles is not available at this property.

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Suites Asheville SW Outlet Ctr Area
Holiday Inn Express Hotel Suites Asheville Biltmore Square
Holiday Inn Express Suites Asheville SW Outlet Ctr Area by IHG
Holiday Inn Express Hotel Suites Asheville Outlets an IHG Hotel

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1006 reviews
Rating 8 - Good. 230 out of 1006 reviews
Rating 6 - Okay. 64 out of 1006 reviews
Rating 4 - Poor. 31 out of 1006 reviews
Rating 2 - Terrible. 11 out of 1006 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Chantel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Nice walking path around building. Breakfast options were plentiful.
Stayed 1 night in Feb 2026

8/10 Good

Patti

Stayed 1 night in Feb 2026

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2026

10/10 Excellent

grzegorz

Stayed 1 night in Feb 2026

10/10 Excellent

Kathy

Stayed 1 night in Jan 2026

10/10 Excellent

Rhonda

Stayed 1 night in Dec 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good room.
Stayed 1 night in Jan 2026

6/10 Okay

Ashli

The stay was decent because house keeping didn’t clean our room one night. We weren’t given new towels, wash clothes, or anything. I am still awaiting the manager to call me back to address the lack of hour keeping. The first morning of breakfast was cold as well. This hotel would not be my first choice of stay!
Stayed 3 nights in Jan 2026

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, great area for us to sit in the lobby to visit with family and price was great.
Stayed 1 night in Jan 2026

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Everything stood out!
Stayed 2 nights in Jan 2026

10/10 Excellent

Arty

Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel were clean, staff was friendly. Would definitely stay again!
Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Bed comfy,
Stayed 1 night in Jan 2026

10/10 Excellent

Corin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, convenient location, and the staff was great.
Our doggies enjoyed watching football in the lobby with us.
Our doggies were trying to enjoy a rides in the luggage cart, like they were at Disney World our something.
Stayed 4 nights in Jan 2026

2/10 Terrible

William, ROGERS

Stayed 2 nights in Dec 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities
Check in was very efficient. Room was clean and tidy. Only observation is that the heating/cooling unit was very noisy when it ran. It probably could use some maintenance.
Stayed 1 night in Jan 2026

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable
Stayed 1 night in Jan 2026

10/10 Excellent

Cassandra, Goodlettsville

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. The staff was friendly and helpful. This is a convenient location! We will stay here again when visiting our daughter in Asheville!
Stayed 2 nights in Jan 2026

8/10 Good

irene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 3 nights in Jan 2026

2/10 Terrible

maksim y

Stayed 3 nights in Dec 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

Amye

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean. Shower door did not close resulting in a wet bathroom floor. The negative was that the room had an overwhelming and distracting cleaning product smell. The breakfast was plentiful , hot and a nice variety of fresh breakfast items. Staff is friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
MAID CAME IN DUMPED TRASH BOUGHT TOWELS BUTDID NOT MAKE THE BEDS.
Stayed 2 nights in Dec 2025

10/10 Excellent

Hong

Liked: Cleanliness, amenities, property conditions & facilities
Room is spacious and clean. Staff is professional. Continental breakfast is decent. The hotel has a convenient location for shopping, eating and is close to Biltmore Estate.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, and the breakfast was great!
Stayed 1 night in Dec 2025