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Banff Ptarmigan Inn

3.0 star property

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Photo gallery for Banff Ptarmigan Inn

Traditional hotel with a red-tiled roof and stone facade, featuring a welcoming entrance and multiple windows.
Relax in a traditional room with a large bed, patterned headboard, and a nightstand with a telephone and lamp.
Relax in a spacious atrium with a central seating area, surrounded by lush greenery and multiple balconies with interior views.
Experience the grandeur of our multi-level atrium, featuring a spacious seating area and balcony with a view.
Welcome to our reception area, featuring a decorative back panel with bird motifs and a wall-mounted display showcasing local items.

Popular amenities

  • Room service
  • Hot tub
  • Bar

Explore the area

Map
337 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪3 min walk‬
  • Banff Centre for Arts and Creativity
    ‪14 min walk‬

Room options

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(32 reviews)
  • 29.7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room Two Queens

Standard Room Two Queens

Standard Room Two Queens

8.8 out of 10
Excellent
(78 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 1 King

Standard Room 1 King

Standard Room 1 King

8.4 out of 10
Very good
(68 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

8.8 out of 10
Excellent
(83 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room 2 Queens

Superior Room 2 Queens

Superior Room 2 Queens

8.8 out of 10
Excellent
(87 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Split Room.

Superior Split Room.

Superior Split Room.

8.4 out of 10
Very good
(27 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Room 1 King

Superior Room 1 King

Superior Room 1 King

8.6 out of 10
Excellent
(45 reviews)
  • 25.0 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Ptarmigan Inn

Hotel with 2 hot tubs, steps from Banff National Park Information Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a microwave in a common area, a business center, and conference space are onsite.
Banff Ptarmigan Inn offers 134 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Banff Ptarmigan Inn's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. Free WiFi in public areas, free self parking, and a free area shuttle are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a steam room, a sauna, and 2 hot tubs
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Steps from Banff National Park Information Centre and 3 minutes by foot from Banff Lake Louise Tourism Bureau
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Ptarmigan Inn offers its guests 2 hot tubs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. A vending machine, multilingual staff, and ski storage are also featured at the business-friendly Banff Ptarmigan Inn. A free area shuttle within 5 kilometers is available. Limited free parking is available on a first-come, first-served basis.

This Banff hotel is smoke free.

Banff Ptarmigan Inn has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 kilometres
  • Ski shuttle nearby
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,700 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Ptarmigan
Banff Ptarmigan Inn
Ptarmigan Banff
Ptarmigan Inn
Ptarmigan Inn Banff
Banff Ptarmigan Hotel Banff
Banff Ptarmigan Inn Hotel
Banff Ptarmigan Inn Banff
Banff Ptarmigan Inn Hotel Banff

Banff Ptarmigan Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 994 out of 1746 reviews
Rating 8 - Good. 485 out of 1746 reviews
Rating 6 - Okay. 175 out of 1746 reviews
Rating 4 - Poor. 58 out of 1746 reviews
Rating 2 - Terrible. 34 out of 1746 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

AMAN

Nice
Stayed 1 night in May 2025

8/10 Good

Angela

Stayed 1 night in May 2025

2/10 Terrible

Shane

Stayed 2 nights in May 2025

10/10 Excellent

donald

Liked: Staff & service, amenities, property conditions & facilities
Location is excellent rooms nice
Stayed 4 nights in Apr 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was difficult to get a parking spot in the parking garage and spaces were very crowded. Otherwise, we really enjoyed the staff, the decor and the location of the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Gregory, Port Colborne

Liked: Cleanliness, staff & service, property conditions & facilities
Location. This property offers underground free parking to guests right on the main thoroughfare and right where the portion that has all the restaurants and shops (not too far down).
Stayed 3 nights in Apr 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to downtown. The room was clean and the staff friendly. We would stay there again.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn’t recommend

Instruments playing very loud next to our room. Our baby had a hard time sleeping. Eventually had to switch rooms
Stayed 2 nights in Apr 2025

2/10 Terrible

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice property for the most part. There are a number of rooms that they provide that have an indoor balcony overlooking the front entrance and foyer. The first night the staff were cleaning or moving furniture until 11:30 pm and started again at 630 am. The second night there were people sitting on couches in the front foyer being very loud. Around midnight I finally called down and asked if the front desk could attend to it. They tried it didn’t work. I feel sorry for the staff it’s not their fault. Management should never offer these rooms to customers, I checked all my docs no warning about noise and disruption of sleep in this room. Poor decision on the part of this property.
Stayed 2 nights in Apr 2025

8/10 Good

Jenna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Wing Hong

Stayed 3 nights in Apr 2025

8/10 Good

Maria Lourdes

Stayed 1 night in Apr 2025

4/10 Poor

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service
Was a good price for one night right downtown and we liked that it included underground parking. Was a great start! However the bathrooms were so small, and the walls were paper thin. All night, we could hear other guests talking, especially in the morning. It felt like they were in our room it was so echoey. Kept us awake most of the night. Another thing is both the beds didn’t have fitted sheets which we didn’t notice until the morning when making the bed. They used a regular sheet that was tucked to act like a fitted sheet but it only covered 3/4 of the bed, exposing the bottom half of the mattress? We had never seen that before! Very sloppy lol. First time staying here and honestly we wouldn’t stay there again.
Stayed 1 night in Apr 2025

10/10 Excellent

Rory

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very accommodating for travel with pets. We look forward to staying here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service
Ptarmigan is ideally situated for downtown Banff and the bus stop for Sunshine Village and Lake Louise ski resorts are right outside the door. Rooms are kept clean and ski lockers were included in the price. The beds were remarkably comfortable and the staff were very helpful. Generally speaking despite being a little tired in areas- it is a perfect base for a ski trip at a very good price point. We would return for sure.
Stayed 9 nights in Apr 2025

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It was the perfect walk to downtown Banff with it still being on the main strip. The staff and hotel and even the restaurant plus the hot tub area were all super clean and friendly. The only downside to this hotel is that the balcony’s aren’t in the sun and you are facing super close to the other hotel’s balcony's. Thank you for making it such a good weekend, we would definitely book again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the gorgeous mountains
Stayed 2 nights in Apr 2025

8/10 Good

Sarthak, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Gerry

Liked: Staff & service, room comfort
It’s a great hotel, however, it is currently under major renovations.
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Stayed 2 nights in Apr 2025

10/10 Excellent

Naomi

Travelled with partner
Liked: Amenities, property conditions & facilities
We loved that it was so close to the shopping downtown in Banff. The free unground parking was great as it had just snowed. The staff was friendly and awesome and the room was big and very clean and comfortable. It doesn’t have a pool so my daughter and her husband and family would not stay there. I missed the mountain view from my room but everything else was great. I would try the restaurant and hot tub next time.
Stayed 2 nights in Apr 2025

8/10 Good

Lisa M

Stayed 1 night in Apr 2025

8/10 Good

Duane

Stayed 3 nights in Mar 2025

8/10 Good

Tracey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025