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Banff Rocky Mountain Resort

3.0 star property

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Photo gallery for Banff Rocky Mountain Resort

Reception
Front of property
Junior Suite, 2 Queen Beds
BBQ/picnic Area
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi

Explore the area

View in a map
1029 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff Off-Leash Dog Park
    ‪2 min drive‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min drive‬

Room options

View all photos for Condo, 1 Bedroom (with Kitchen)

Condo, 1 Bedroom (with Kitchen)

Condo, 1 Bedroom (with Kitchen)

7.6 out of 10
Good
(92 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Condo, 2 Bedrooms (with Kitchen)

Condo, 2 Bedrooms (with Kitchen)

Condo, 2 Bedrooms (with Kitchen)

7.8 out of 10
Good
(45 reviews)
  • 59 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 4

View all photos for Suite (One Bedroom Wolf)

Suite (One Bedroom Wolf)

Suite (One Bedroom Wolf)

8.6 out of 10
Excellent
(46 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft (Suite)

Loft (Suite)

Loft (Suite)

8.0 out of 10
Very good
(9 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite (Two Bedroom Wolf)

Suite (Two Bedroom Wolf) | Living area

Suite (Two Bedroom Wolf)

8.2 out of 10
Very good
(40 reviews)
  • 59 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Wolf Studio Apartment

Premium bedding, in-room safe, iron/ironing board, free WiFi

Wolf Studio Apartment

  • Sleeps 4

Superior Two Bedroom Suite

  • Sleeps 6

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(106 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedrooms Condominium

Premium bedding, in-room safe, iron/ironing board, free WiFi

Two Bedrooms Condominium

  • Sleeps 6

View all photos for One Bedroom Wolf Apartment

Premium bedding, in-room safe, iron/ironing board, free WiFi

One Bedroom Wolf Apartment

  • Sleeps 4

View all photos for Two Bedroom Wolf Condo

Premium bedding, in-room safe, iron/ironing board, free WiFi

Two Bedroom Wolf Condo

  • Sleeps 6

View all photos for One Bedroom Condo

Premium bedding, in-room safe, iron/ironing board, free WiFi

One Bedroom Condo

  • Sleeps 4

View all photos for Studio Condo

Premium bedding, in-room safe, iron/ironing board, free WiFi

Studio Condo

  • Sleeps 3

View all photos for Loft Condo

Premium bedding, in-room safe, iron/ironing board, free WiFi

Loft Condo

  • Sleeps 4

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About this property

Banff Rocky Mountain Resort

Family-friendly hotel with 2 hot tubs and a fitness center
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and outdoor tennis courts are onsite.
Banff Rocky Mountain Resort offers 171 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 43-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Banff hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts and a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Banff Rocky Mountain Resort's great location gets high marks from our customers. During your stay, you'll be within walking distance of Banff Off-Leash Dog Park. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and basketball
  • Guests really like the accommodations for the spaciousness and cleanliness
  • 13 minutes by car from Banff National Park and 6 minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Banff Rocky Mountain Resort, you'll find 2 hot tubs, outdoor tennis courts, an indoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and 2 meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Banff Rocky Mountain Resort. Free self parking is available.

This 3-star Banff hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 8:00 AM to 11:00 AM and on weekends from 8:00 AM to 11:00 AM.
The Alpha Bistro - This family restaurant serves breakfast, dinner, and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; CAD 11 to 23 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Alpha Bistro

Things to do

  • 2 hot tubs
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,000 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 11 to 23 per person
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Mountain Resort
Banff Resort
Banff Rocky
Banff Rocky Mountain
Banff Rocky Mountain Resort
Mountain Resort Banff
Resort Banff
Rocky Mountain Banff Resort
Rocky Mountain Resort
Rocky Mountain Resort Banff
Banff Rocky Mountain Hotel Banff
Banff Rocky Mountain Hotel

Banff Rocky Mountain Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1156 out of 2674 reviews
Rating 8 - Good. 753 out of 2674 reviews
Rating 6 - Okay. 425 out of 2674 reviews
Rating 4 - Poor. 212 out of 2674 reviews
Rating 2 - Terrible. 128 out of 2674 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sherri

Liked: Staff & service
Disliked: Property conditions & facilities
Only place I have stayed in years that didn’t have a closet to hang clothes or drawers. Had to live out of suitcases for 6 nights. Place was dated and not very comfortable. Bed was tight for two people.
Stayed 1 night in Sep 2025

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 2km away Banff downtown which is ok because we drive and easy find parking lot at this seast
Stayed 3 nights in Sep 2025

6/10 Okay

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
can be noisy with other occupants. not well insulated for noise between floors. Water temp varies. sometimes (9pm) not enough hot water for hot shower
Stayed 4 nights in Sep 2025

10/10 Excellent

Mehr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location on outskirts of Banff town. Amazing view of the mountains from our unit and saw deer around the property. Space was like a small apartment with multiple bedrooms and a good size kitchen. There is no AC so it does get a little stuffy on warm days. We opened windows but heard noise from the busy road as our unit was close to the main road.
Stayed 2 nights in Sep 2025

6/10 Okay

Anne

Disliked: Staff & service, property conditions & facilities
Outdated
Stayed 2 nights in Sep 2025

6/10 Okay

FLUKER

Liked: Staff & service
Disliked: Cleanliness
The rooms were very outdated and my room had a horrible smell. Maybe old cooking smells. I didn’t realize I reserved a suite. Furniture and flooring old and dirty. The staff were wonderful. The shuttle to downtown was a great surprise and added bonus. Stayed 2 nights and was surprised room wasn’t cleaned each day. Fresh towels and garbage removed. Curtains heavy and hard to open and close not to mention smelly and dirty. I will try a different resort next visit.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandra

Stayed 1 night in Sep 2025

10/10 Excellent

Beth-Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to stay in Banff without being in the fuss of downtown. The view from the room was breathtaking. Thoroughly enjoyed having a condo for the week rather than a motel room.
Stayed 5 nights in Sep 2025

6/10 Okay

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Hyeon

Travelled with family
Disliked: Cleanliness, staff & service, amenities
During my recent stay, I experienced improper billing and unprofessional conduct from your front desk staff. I was charged an additional $100 security deposit beyond the $100 disclosed at check-in. When I asked for clarification, Sabrina’s response was, “Haven’t you ever stayed at a hotel before?” — a condescending and offensive remark. I had just stayed at two 5-star Fairmont hotels in Banff and was never charged multiple deposits without clear explanation. This lack of transparency combined with Sabrina’s hostile tone is unacceptable. I also witnessed her speak aggressively to another guest, which suggests this behavior is not isolated. Such conduct requires immediate retraining, and if this is her standard approach, she should not be in a guest-facing role. The issue extended to another clerk (white, Australian accent). When I reported the vending machine was broken, she pointed vaguely and said, “try that.” When I asked if bottled water was sold elsewhere, she replied, “I don’t know. Ask the restaurant.” This dismissive attitude further reflects poor service standards. Beyond these interactions, no complimentary water was provided in the room, and the only vending machine was out of order. These are basic amenities any reputable hotel should ensure. I will be disputing the unauthorized charge with American Express. However, the unprofessional behavior of your staff and the lack of transparency must be addressed immediately.
Stayed 2 nights in Sep 2025

8/10 Good

Emad

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice accommodation/ stay with affordable price compared to most other places listed at the time of our visit in Autumn. It is about a 5-10 mins drive to the main town centre in Banff, and the resort offers a free shuttle to town which was a nice touch. The 2 bedroom cabins are nice and clean although furniture is very run down and old. Sofa were extremely old and worn out. Fortunately the bed mattresses were comfortable and in better shape. Staff very nice overall (besides the snobby young british lady working in reception who made us feel like we were ruining her day by asking for access to tennis rackets). The resort has enough to do including a tennis court which we enjoyed using, and basketball. Overall good stay, would recommend for the price.
Stayed 1 night in Sep 2025

6/10 Okay

Ashley

Liked: Staff & service
Stayed 2 nights in Sep 2025

2/10 Terrible

Qiu wen

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The heat is turned on by staff, and can’t be turned off. The control is broken. The room is hot, we can’t sleep. We have to open the window and door to cooling down the temperature. We have a terrible night.
Stayed 3 nights in Sep 2025

6/10 Okay

Mehmet, Ottawa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid at all costs.

The hotel rooms looked as if they hadn't been cleaned in months. If this was a $50 a night hotel then it would still not be acceptable but at $400 a nights it is ridiculous. It had mould on the wall, used tissues by the bed, a great stench in the room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dalbir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay at the condo unit. Felt at home even when being out. Just a little away from town. But shuttle service is available free of charge.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gord

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was a little dated but priced well. Could use some newer flooring as there were cracked floor tiles. Kitchen was clean and included all utensils and dishes. No a/c in room would be a negative if the weather was warm in the summer.
Stayed 2 nights in Sep 2025

6/10 Okay

John, Vancouver

Travelled with partner
Disliked: Amenities
This is way overpriced for basically a 3-star room with some pool and tennis court facilities. To say this is a 4 or 5 star is a stretch. The facilities are old and the location is far out of town. I wont stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Janeal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, had a lot of amenities, and the staff was super helpful. Also loved the shuttle to downtown
Stayed 4 nights in Sep 2025

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot away from business district but great shuttle service.
Stayed 2 nights in Sep 2025

6/10 Okay

Steven

Disliked: Property conditions & facilities

Old and Tired

Room is very small, just enough roomto walk arounthe bed, no roo. for luggage.
Stayed 3 nights in Sep 2025

4/10 Poor

Jack

Liked: Staff & service
Disliked: Cleanliness
No kind of AC in the room. Had a small fan. Dishes were dirty, neighbors upstairs were loud and could hear every step they made. Place wasn’t too bad but definitely paid too much for what was actually there. Wouldn’t stay there again. Staff was very friendly though.
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rocky Mountain Resort

Great place to stay and a free shuttle bus into the town centre
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Stayed 4 nights in Sep 2025

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness

Don’t waste your money

It was not the nicest place for the price point, it wasn’t clean & in need of an upgrade. No breakfast included we were supposed to have a 3rd person stay with us. They couldn’t make it which ended up being good because the pull out couch wasn’t in great condition. Would not stay there again!
Stayed 2 nights in Sep 2025