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Kempinski Hotel Grand Arena

5.0 star property

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Photo gallery for Kempinski Hotel Grand Arena

Exterior
Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Room amenity
View from room
27-inch LCD TV with cable channels, TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Pirin Street 96, Bansko, 2770
  • Place, Bansko Ski Resort
    ‪1 min walk‬
  • Place, Bansko Gondola Lift
    ‪5 min walk‬
  • Place, Vihren
    ‪7 min walk‬

Room options

View all photos for Deluxe room Mountain view Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe room Mountain view Twin

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room with Town View Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Room with Town View Twin

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Mountain View

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, City View

A hotel room with a bed, a desk, a chair, a lamp, a window, and a skylight.

Suite, 1 King Bed, City View

  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, City View

  • Sleeps 3
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Mountain View

A hotel room with a wooden headboard, a large bed, a wooden nightstand with a vase of flowers, a wooden bench, a table with fruit, and a view of mountains through the window.

Executive Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Studio, 1 King Bed, Mountain View

A hotel room with a large bed, a small table, two chairs, a sofa, a window with a view, and a skylight above the bed.

Junior Studio, 1 King Bed, Mountain View

  • Mountain view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Kempinski Hotel Grand Arena

With direct access to the slopes, Kempinski Hotel Grand Arena makes guests feel at home with amenities like a full-service spa and an indoor pool.
Kempinski Hotel Grand Arena offers 123 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

During your stay at Kempinski Hotel Grand Arena, you're just a quick walk from Bansko Gondola Lift. Enjoy features like free breakfast and free WiFi in public areas, plus 3 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine with garden views at Gallery Restaurant, one of the property's 3 restaurants and 2 bars/lounges
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to massages, body treatments, or body wraps at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Steps from Bansko Ski Resort and Bansko Gondola Lift
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. Kempinski Hotel Grand Arena helps provide the perfect ski vacation with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club, and a health club. Parking is available for a fee.

This 5-star Bansko hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Come Prima Restaurant
  • Gallery Restaurant
  • Sushi Bar and Teppanyaki

Things to do

  • 24-hour gym
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Downhill skiing
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,691 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Lifeguards
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Kempinski Hotel Grand Arena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 250 out of 323 reviews
Rating 8 - Good. 55 out of 323 reviews
Rating 6 - Okay. 11 out of 323 reviews
Rating 4 - Poor. 3 out of 323 reviews
Rating 2 - Terrible. 4 out of 323 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

yael

Liked: Cleanliness, staff & service, amenities
very good hotel best service i will back again
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, excellent breakfast great location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Friendly staff and incredible breakfast.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

shaul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Julian Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff.
Stayed 6 nights in Jan 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Bilyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay, everything was perfect!
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding in all respects
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

avraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and a great location

It was a great vacation
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing location. I would definitely return again.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and accommodating. Location is absolutely epic. You can tell the property is a little dated however, nothing was a problem. Highly recommend.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Atanas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was nice
Stayed 1 night in Dec 2024
Verified

8/10 Good

Nicola

Liked: Staff & service
Disliked: Property conditions & facilities

Rather disappointed

Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 night vegan get away

Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great ski hotel

Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
Stayed 7 nights in Feb 2023
Verified

8/10 Good

Aviad

Liked: Cleanliness, staff & service

Good ski resort

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Stayed 6 nights in Feb 2025
Verified

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities

Still the best hotel in Bansko

I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendid stay as expected

We arrived after a 3-day hiking trip in the Pirin National Park, dirty and tired, so the spa of the hotel was a pleasant experience. The room was nice and clean, with good coffe available in the room which was welcome after drinking Nescafe for a few days. The breakfast buffét had lots of options and everything was as expected on this point from one of the best hotels in Bansko.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The best customer service ever!
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Forum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury

We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return.
Stayed 4 nights in Sep 2025