25 Jan 2023 by Carmen Balser
Sehr geehrter Herr KühnisVielen Dank für Ihr Feedback. Wir sind dankbar, wenn sich unsere Gäste die Zeit nehmen, uns Ihre Eindrücke mitzuteilen und wir so eine fundierte Rückmeldung über unsere Leistungen erhalten. Denn wir streben danach, unsere Arbeit tagtäglich zu perfektionieren. Wir bedauern es ausdrücklich, dass Ihr Aufenthalt leider nicht Ihren Vorstellungen und Wünschen entsprochen hat. Als sehr schade empfinden wir auch den Umstand, dass Sie die Leistung unseres Serviceteams nicht als angenehm und zuvorkommend empfunden haben.Denn: Wir führen unsere Arbeit mit Freude und Leidenschaft. Es ist unsere Philosophie, dass wir mit unseren Gästen einen freundlichen und korrekten Umgang pflegen. Dass Sie gerade beim Frühstück keinen tadellosen Service erlebt haben, ist für uns äusserst bedauerlich und unverständlich und wir gehen dem unverzüglich nach.Wir bitten Sie, unsere aufrichtig gemeinte Entschuldigung anzunehmen. Bitte seien Sie versichert, dass wir Ihr Feedback sehr ernst nehmen und dies intern besprechen und wenn nötig Massnahmen ergreifen werden.Vielleicht dürfen wir Ihnen ja doch noch bei einer anderen Gelegenheit beweisen, dass wir eine Servicequalität auf höchstem Niveau bieten. Wir würden uns über diese zweite Chance sehr freuen.Gerne sind wir für Ergänzungen telefonisch unter 0041 61 261 10 10 oder per E-Mail: info@teufelhof.com für Sie da. Herzlichst,Carmen Basler und das Teufelhof Team!
5 May 2021 by Lorena Grieder
Dear guest Thank you very much for your feedback, we appreciate your time you have taken to write us. It was a pleasure for us to host you here with us. We wish you all the best, Your Teufelhof Team
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms. WiFi is free in public spaces. A 24-hour fitness centre, a library, and tour or ticket assistance are also featured at the business-friendly SET Hotel.Residence by Teufelhof Basel. Parking is available for a fee. This 4-star Basel hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
SET Hotel.Residence by Teufelhof Basel offers 36 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 43-inch Smart televisions come with cable channels. Fridges and espresso makers are provided. Bathrooms include a shower, dressing gowns, slippers and designer toiletries. This Basel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:30 AM.
Bel Etage – This fine-dining restaurant specialises in local cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Atelier – This restaurant specialises in local cuisine and serves lunch and dinner. Reservations are required. Open daily.
Counting Sheep – On-site bar. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.