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4.4 out of 5

"Very nice hotel , close to the old town . Lovely staff . Be aware that rooms have European multi plug sockets and only 1 socket was useable with our a ... " More

By a verified traveller on Mon 12 Jun 2023

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Standard Room (Patio)

Bed Count 1 King Bed Maximum Occupancy 3 Max
€141* Per night/room 25 May - 26 May

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (The Passage)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room (Luxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Passage. During your stay, you're just a quick walk from Basel Zoo. Features include free WiFi in public areas, plus a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Puppenhausmuseum and 9 minutes on foot from Basel Zoo
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

The Passage ratings based on 31 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Passage

Everyone (18) Couples (9) Family (2)
4 out of 5
Very nice hotel , close to the old town . Lovely staff . Be aware that rooms have European multi plug sockets and only 1 socket was useable with our adapter. The bathroom is fantastic but be aware that there isn’t a wall only a curtained glass panel so you can see into the bathroom depending on the light situation

Posted by on 12 Jun 2023

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Comment from Hotel Management

16 Jun 2023 by The Passage Team

Dear Alistair.thank you for staying with us and for sharing your opinion.It would be a pleasure to welcome you againKind RegardsThe Passage Team

4 out of 5
Nice and modern hôtel within a couple of minutes walk from the centre. Our room was small and had no furniture to lay the suitcase on nor a chair but for one night that was ok. But may not be convenient for a longer stay.

Posted by , from Lausanne on 16 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Front Office

Dear Guest, thank you very much for giving a feed back. We are glad to know that you enjoyed your stay at the Passage. We kindly inform you that a rack is available upon request and as we have different categories they are more or less equiped with furnitures. For longer stay we always ensure to provide to our guest an higher category as booked in order to avoid this type of disagreement. We really hope to be able to welcome you again at The Passage. Best regards, Front Office Team

5 out of 5

Roomy and comfort hotel

Nice hotel with large room, tidy and clean. Transportation is good and location is close to city centre. It is walking distance to some attractions and old town. I like it.

Posted by , from London on 25 Aug 2018

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Comment from Hotel Management

25 Aug 2018 by Agnieszka

Dear Chloe, Thank you very much for your feedback. We are very happy to hear that the stay met your expectation. We hope to have the opportunity to welcoming you next time and wish you in the meantime all the best. Warm regard's,

5 out of 5

Posted by on 22 Oct 2023

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Comment from Hotel Management

24 Oct 2023 by The Front Office Team

Dear Daniel,Thank you for your great rating after your stay with us,Do not hesitate to come back soon,Best regards,

4 out of 5
Viihtyisä ja hyvällä paikalla

Posted by on 6 Dec 2022

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Comment from Hotel Management

6 Dec 2022 by The Passage Team

Dear Mrs MIIA SUSANNA,Thank you for taking the time to leave us a review on Internet,We are delighted to know that your liked the location of The Passage and that you had a comfortable stay,Do not hesitate to come back, it will be a pleasure to welcome you again,Best regards,

3 out of 5

Posted by on 7 Nov 2022

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5 out of 5
Sehr zu empfehlen!

Posted by on 2 Nov 2022

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Comment from Hotel Management

2 Nov 2022 by The Team Passage

Sehr geehrte Heiko,Vielen Dank für Ihre Bewertung !Wir freuen uns, dass Sie einen guten Aufenthalt hatten.Zögern Sie nicht, bei Ihrem nächsten Aufenthalt wiederzukommen,Mit Freundlichen Grüssen,

5 out of 5
Emplacement proche de la gare et de la vieille ville. Chambre spacieuse. Très bon petit déjeuner.

Posted by on 28 Oct 2022

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Comment from Hotel Management

30 Oct 2022 by The Passage Team

Chère Denise,Nous vous remercions pour votre commentaire suite à votre séjour parmi nous! Notre équipe est ravie d'apprendre que vous avez apprécié chambre et petit déjeuner. Notre objectif est que nos hôtes se sentent le mieux possible - comme chez eux.Surtout n'hésitez pas à revenir au Passage, nous vous accueillerons une nouvelle fois avec plaisir,

4 out of 5
Gute Lage

Posted by on 12 Jun 2022

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Comment from Hotel Management

19 Jun 2022 by The Passage Team

Dear Andreas, Thank you very much for your nice rating after your stay at The Passage in Basel. We hope we will have the chance to welcome you again soon in our beautiful city! Warm regards.

4 out of 5

Posted by on 29 May 2022

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Property Features

The Passage offers its guests a sauna and a fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business centre and a meeting room are available. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Passage. This 4-star Basel hotel is smoke free.

  • 53 guestrooms or units
  • 5 levels
  • Built in 2014
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Basel SBB Station (1 km / 0.6 mi)
  • Metro station: Marktplatz Tram Stop (0.8 km / 0.5 mi)

Room Amenities

The Passage offers 53 air-conditioned accommodations with espresso makers and a safe. Beds feature premium bedding. 55-cm LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Basel hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • LED television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 40 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 20 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 27 per person
  • Pet fee: CHF 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Passage Basel
  • Passage Hotel Basel
  • Passage Hotel
  • The Passage Hotel
  • The Passage Basel
  • The Passage Hotel Basel

You should know

  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.