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Malmaison Belfast

4-star property
34-38 Victoria Street, Belfast, Northern Ireland (01) 562 1066
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3.6 out of 5
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See all 12 ebookers Reviews

"Lovely hotel in a central location nearby the main attractions and places to eat/drink in Belfast. The bar was also a good spot. The staff were frie ... " More

By a verified traveller on Mon 05 Jul 2021

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Club Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
€106* Per night/room 28 Apr - 29 Apr

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Signature Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Malmaison Belfast's great location. During your stay, you're just a quick walk from Albert Memorial Clock Tower. Enjoy features like free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy local cuisine while dining at The Brasserie
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests like the bar and breakfast
  • Just a 3-minute drive from Titanic Belfast and a few minutes from Queen's University of Belfast
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Malmaison Belfast ratings based on 12 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Malmaison Belfast

Everyone (8) Couples (1) Family (1)
3 out of 5

Posted by on 2 Apr 2023

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Comment from Hotel Management

23 Apr 2023 by Team MAL

Thank you for taking the time to leave your review

5 out of 5

Posted by on 29 Oct 2022

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4 out of 5
Great hotel room

Posted by on 19 Oct 2022

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Comment from Hotel Management

20 Oct 2022 by Team Mal

Thank you for taking the time to leave your review

1 out of 5
Very poor by Malmaison standards in just about every area. Bathroom was filthy and not cleaned properly in ages. Extractor didn’t work. Shaver didn’t work. Thermostat didn’t work. Reported it. Never heard anymore and it didn’t get fixed. Booked restaurant for dinner. Arrived to find it closed for the night. Offered a dark table in the corner of the bar instead. Couldn’t get served drinks in the bar. Asked 3x. In the end gave up and went to the hotel across the road for drinks and dinner and that was excellent. The only good thing about this hotel is the breakfast and service from the waitress. The rest is awful. Best to avoid. I’m sure Belfast has better and I know from experience at other Malmaison’s they can do far better.

Posted by on 11 Sep 2021

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Comment from Hotel Management

14 Sep 2021 by Kind regards

Hi Neil, thank you for taking the time to leave us your feedback. We are sorry to see you had a bad experience, rest assured we have taken notes of points raised and we will be looking into this with the relevant teams. We hope to see you again in the future to restore faith in our hotel and brand.

4 out of 5
Lovely hotel in a central location nearby the main attractions and places to eat/drink in Belfast. The bar was also a good spot. The staff were friendly and very helpful throughout the stay. The rooms were a good size, comfortable and had a great shower. Only downside was no climate control which meant the room was hot due to warm weather outside - a fan had been provided as opening the window wasn't an option on such a busy road.

Posted by on 5 Jul 2021

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Comment from Hotel Management

11 Jul 2021 by Rebecca

Good afternoon, I am extremely pleased to hear that you enjoyed your stay with us at Malmaison Belfast and enjoyed our bar. We are glad to see you enjoyed the rooms and facilities provided. We look forward to seeing you in Belfast again in the future. Best wishes

5 out of 5

Posted by on 4 Aug 2020

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Comment from Hotel Management

5 Aug 2020 by Reception Supervisor

Dear Guest, thank you for taking the time to leave us a review - your feedback is important to us. We are so pleased to see you enjoyed your stay and hope to welcome you back to Mal Belfast again soon. Kind Regards, Daisy

5 out of 5
Very friendly, helpful staff. Very comfortable beds, spacious rooms.

Posted by on 10 Oct 2019

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Comment from Hotel Management

10 Oct 2019 by Svava Ósk

Dear Guest, thank you for taking the time to leave us your feedback, we greatly appreciate it. We are super happy to see you enjoyed your recent stay with us, especially the beds and size of our rooms and found our staff to be friendly and helpful! We hope to get the chance to welcome you back again soon! Kind regards,

4 out of 5
The staff were great Particularly the bar man David Made amazing cocktails and really made us feel at home

Posted by on 27 Mar 2019

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Comment from Hotel Management

2 Apr 2019 by MAL Belfast

Thank you for your feedback on your recent stay. We will make sure to pass on your glowing review to David and our bar team. We look forward to welcoming you back!

4 out of 5

Posted by on 28 Dec 2018

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Comment from Hotel Management

20 Feb 2019 by Ben Roberts

Dear Guest, Thank you for your positive feedback. We looks forward to welcoming you again. Kind Regards,

2 out of 5

Hotel needs a serious refurbishment

Nice staff, good concept, stated in it years ago when it was nice, but now it’s become seriously dated, dirty and tatty. Bed needs replacement and entire place needs a refreshment.

Posted by on 23 Aug 2018

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Comment from Hotel Management

26 Aug 2018 by Tina W

Thank you for your review. We have had a number of rooms refurbished with plans in place for the remaining rooms to be completed.

About the Malmaison Belfast

Location 34-38 Victoria Street, Belfast, Northern Ireland BT1 3GH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi and wired Internet are free in public spaces. A fitness centre, tour or ticket assistance, and concierge services are also featured at the eco-certified Malmaison Belfast. This 4-star Belfast hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 5 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Transport

  • Train station: Great Victoria Street Station (1.8 km / 1.1 mi)

Room Amenities

Malmaison Belfast offers 64 accommodations with coffee/tea makers and a hairdryer. 37-inch plasma televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries. This Belfast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

The Brasserie – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • Pets: GBP 25 per pet, per night, plus a deposit of GBP 100 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts major credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts major credit cards, Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 21 for adults and from GBP 11 for children
  • Nearby parking fee: GBP 17.50 per day (2625 ft away)
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Belfast Malmaison
  • Malmaison Belfast
  • Malmaison Hotel Belfast
  • Malmaison Belfast Hotel
  • Malmaison Belfast Hotel
  • Malmaison Belfast Belfast
  • Malmaison Belfast Hotel Belfast

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme

National Rating

This property has received its official star rating from Tourism NI.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.