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Shilo Inn Suites Hotel - Bend

2.5 star property

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Photo gallery for Shilo Inn Suites Hotel - Bend

Lobby sitting area
Deluxe Suite, 1 King Bed, Jetted Tub, River View
Indoor pool, seasonal outdoor pool, pool loungers
Front of property – evening/night
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Laundry
  • Gym
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
3105 O.B. Riley Road, Bend, OR, 97701
  • Bend River Promenade
    ‪1 min walk‬
  • Old Mill District
    ‪4 min drive‬
  • Hayden Homes Amphitheater
    ‪6 min drive‬
  • Redmond, OR (RDM-Robert's Field)
    ‪21 min drive‬

Room options

Executive Room, 1 Queen Bed, River View

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Queen Beds, Kitchenette, River View

Executive Room, 2 Queen Beds, Kitchenette, River View

Executive Room, 2 Queen Beds, Kitchenette, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub, River View

Deluxe Room, 1 King Bed, Jetted Tub, River View

Deluxe Room, 1 King Bed, Jetted Tub, River View

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Kitchenette, River View

Executive Room, 1 King Bed, Kitchenette, River View

Executive Room, 1 King Bed, Kitchenette, River View

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

Deluxe Room, 2 Queen Beds, River View

Deluxe Room, 2 Queen Beds, River View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Jetted Tub, River View

Deluxe Suite, 1 King Bed, Jetted Tub, River View

Deluxe Suite, 1 King Bed, Jetted Tub, River View

  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

1 bedroom, down duvets, desk, blackout curtains

Deluxe Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Courtyard Area

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 1 Queen Bed, Kitchenette, Courtyard View

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

  • Sleeps 3
  • 1 King Bed

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About this property

Shilo Inn Suites Hotel - Bend

Riverfront hotel with 2 hot tubs and a fitness center
An indoor pool, a fitness center, and a sauna are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a seasonal outdoor pool, and a meeting room. Housekeeping is available on request.
Shilo Inn Suites Hotel - Bend offers 151 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature down comforters. Plasma televisions come with premium satellite channels.

This Bend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shilo Inn Suites Hotel - Bend's great location gets high marks from our customers. During your stay, you're just a quick walk from Bend River Promenade. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor and seasonal outdoor pools or soak in the 2 hot tubs
  • Amenities include a front-desk safe, a meeting room, and a conference center
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the location and the clean accommodations
  • Just a 5-minute drive from Old Mill District and 6 minutes from Hayden Homes Amphitheater
  • Dogs welcome for a fee (restrictions apply)
As a guest of Shilo Inn Suites Hotel - Bend, you'll find 2 hot tubs, an indoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly Shilo Inn Suites Hotel - Bend. Free self parking is available.

This Bend hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • 2 hot tubs
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Bend Shilo Inn Suites
Shilo Inn Suites Bend
Shilo Inn Suites Hotel Bend
Bend Shilo Inn
Shilo Inn Bend
Shilo Inn Hotel Bend
Shilo Inn Suites Bend Bend
Shilo Inn Suites Hotel - Bend Bend
Shilo Inn Suites Hotel - Bend Hotel
Shilo Inn Suites Hotel - Bend Hotel Bend

Reviews

Shilo Inn Suites Hotel - Bend Reviews

5.6

5.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness
Rating 10 - Excellent. 152 out of 1015 reviews
Rating 8 - Good. 171 out of 1015 reviews
Rating 6 - Okay. 191 out of 1015 reviews
Rating 4 - Poor. 246 out of 1015 reviews
Rating 2 - Terrible. 255 out of 1015 reviews

Reviews

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was not clean. Blood stains on the floor, no towels, bed full of hair. Homeless people in the parking lot. Hot tub broken. Pool bathroom was disgusting. They were quick to offer us a refund though.
Stayed 2 nights in Jun 2025

2/10 Terrible

Sandra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty!!! Place should be shut down. It is absolutely disgusting dirtiest hotel I’ve experienced so far
Stayed 2 nights in Jun 2025

2/10 Terrible

Brigette

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk worker was completely rude, not polite at all, didn’t even list the amenities or anything. The first room we check into smelled horribly of cigarette smoke. Then we got moved to another room that had no pillows, towels, the hide a bed didn’t work, and the room hadn’t been vacuumed. We stayed because it was so late, and when we asked for towels and pillows, the front desk staff greeted us with “I don’t know if we have any left” the next morning, we checked out a night early, and the night auditor was rude and didn’t try to accommodate us in anyway for the issue. I called and spoke to the morning front desk agent, and she was very polite, offered me 1/2 off my rate and apologized profusely and offered us an upgrade if we stayed again. She was the only positive part of that place.
Stayed 2 nights in Jun 2025

2/10 Terrible

Elizabeth

Travelled with family and small children
To start we had been given 4 different room before we settled on something less then what we reserved months ago. One bed less then what we needed. Then we were given all our own towels and bedding to make our room up ourselves. Coffee no cups. One bed had no blanket. Thankfully we brought a car blanket. Pubic hair and stains in the one bed that was made so we had to sleep on top of the covers. The room hadn’t been vacuumed. No toilet paper. We tried to book elsewhere but because of the local activities we had no other choice but to stay. No towels for the pool. Hot tub was down. Rec center toilets we covered in poo. Worst experience ever.
Stayed 2 nights in Jun 2025

2/10 Terrible

Amy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Travis

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

6/10 Okay

Stephen, Honolulu

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location near a scenic river park and close to the Mackay Cottage Restaurant a great place for meals. The room was okay and the gas fireplace was nice. Had to ask for toiletries since the room was not fully filled.
Room
Park
Stayed 1 night in Jun 2025

6/10 Okay

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Older facility, very clean, nice staff, and good value. However…Rooms not stocked properly—towels, cups, toiletries, etc. Had to ask for pool towels 2 times. No extra blankets available. I WOULD stay here again. Very quiet and nice staff.
Stayed 1 night in Jun 2025

4/10 Poor

Melissa

Stayed 2 nights in Jun 2025

2/10 Terrible

Elisha

Travelled with partner
Disliked: Amenities
When checking in… the attendant was in a back room… we could see him sitting there, but did not come out to check us in. After several minutes I finally said “hello” and he finally came out. He got us checked in and let us know that our room was missing a towel, but that someone would bring one to us. We arrived back to our room quite late in the evening and no towel has been delivered. We drove back up to the office to get the towel we were told he had to go to the laundry room and would bring us a towel. About 30-40 minutes later still no towel had been delivered and we were wanting to head to bed, so we had to call the office. He said there are no clean towels only pool towels. And we said that was fine, because we needed towels to be able to have showers in the morning. The rooms are very roomy and have nice qualities, but the carpets were terribly stained, there were no tissues, there was a lid for the in room coffee cups, but no cup, the back patio was nice and right along the river, but one of the chairs was broken. We have had a terrible experience in this hotel before a few years ago … being under a room where a party was taking place and they couldn’t quite them down and we couldn’t sleep all night. We left that time very early in the morning and had forgotten my camera bag and they failed to notify us and when we sent our daughter after them they tried to claim they couldn’t find them. She refused to leave until they handed them over and ultimately they were foun
Stayed 1 night in Jun 2025

4/10 Poor

Adria

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy. The pool was dirty. The weeds were so high you had to side step out the patio door. When I checked in I was told the kind bed I reserved was not available, this hotel was not booked by any means. When I checked out the front desk person had a kitten walking on the counter, while cute hardly appropriate. It’s sad how down hill this place has gone because it’s a nice location and has great size rooms.
Stayed 1 night in Jun 2025

4/10 Poor

D'Ann

Disliked: Property conditions & facilities
This place needs some TLC. Could use some repairs and updates. I chose this hotel because of its brand name and affordable price for the area. And, the online photos make this hotel appear much nicer than it is. Upon arrival, there was no tissue and very little toilet paper. I went to the lobby to get both and was told they ran out of tissue. One soap bar for both the shower & sink!? Those are little things, but add them to the poorly maintained property and outdated room, and it left an overall negative impression.
Stayed 1 night in Jun 2025

2/10 Terrible

Kurt

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room were dirty and had a strong cigarette odor.
Stayed 2 nights in Jun 2025

8/10 Good

Timothy

Stayed 1 night in Jun 2025

4/10 Poor

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of cleanliness in the room
Stayed 4 nights in May 2025

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service
Honestly, I didn’t like much about this property. I won’t be staying there again and I wouldn’t recommend it to anybody.
Stayed 1 night in Jun 2025

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, room comfort
Loved the property, seemedold and it appeared mngt was prioritizing repairs and upkeep. Seemed as if room was not properly seen to previously, very clean but missing cups for coffee or water and one little trash can in bathroom. No chairs at all in room.
Stayed 2 nights in May 2025

2/10 Terrible

Cat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was fully trashed. No housekepplyng. Found a white powder residue apparatus on the desk. Back door was unlocked. The bed was striped and pulled away from the wall. All towels were soiled. Found band aids stuck to the spa tub . Multiple garbage bags. Beer cans and a cell phone. I went to the front desk. Dude was rude AF. Offered me clean sheets and towels for 50%. The room was contaminated!!! Dude offered me a cancellation. I said yes. Yet I was still charged for 2 night. Because dude was so inept he didn't check us out. I spend 2-3 times more for a room to escape. Never never stay here! I booked this room 2 months prior. This should have never happened. Thankfully Fairfield inn in bend was able to accommodate us. At double the price. The room was clean the staff was wonderful. Do not stay at the Shiloh inn. EVER. I am calling the health department for a full investigation. This place is unsafe!
Stayed 3 nights in May 2025

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, amenities
Check in went fine. Friendly staff. Got to our building and the stairs leading up to the room are threadbare, the carpet outside is very old & outside of our room 114, it definitely had some water damage, carpet is brown & gross. Card lock entry. Rooms are spacious. We were over looking the outdoor pool, i.e.duck pond. There is an indoor pool also. Went to put things away in the fridge and it was moldy and had an old ice cream box in the freezer. The fridge was warm, so we couldn't put our food away. Had to call the front desk to find out where the ice machine was, there are a few scattered through out the buildings, not one of them worked. Called the front desk again. They sent someone to Fred Meyers to get ice and brought us about 3 cups of ice, not nearly enough to put in a cooler for our food. It took about 15 minutes of running the water full blast in both sinks to get luke warm water. The last day we were there we couldn't get hot water in the shower at all. We had a dog with us, there were no poop bags at the dog stations, all were empty. This is minor,but the lighting in the room was awful. The lamp had a layer of grime on it I couldn't scape off. The beds were comfy & I chose to believe clean. Told the front desk about the mold in the fridge, someone was suppose to come and clean it, they didn't. We ended up cleaning it, and it finally got cold after the second day. We had baseball tournaments all weekend & had to time or energy to keep going to the desk.
Stayed 4 nights in May 2025

8/10 Good

Christina, Tampa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our room did not have any toiletries or towels; however, we knew they were busy, so they gave us some at the front desk. There was debris all over entrance area of the room. No elevator and we were supposed to have a lower level room. We had to park a distance away from our room.
Stayed 2 nights in May 2025

4/10 Poor

Megan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was quite dirty and there were so many spiders in the room. There were not enough towels (2) for our family of 5 and more were never brought. The staff seemed overwhelmed and also not super motivated to make improvements or help with requests. If we could have swapped hotels we would have but everything else was booked for the holiday weekend
Stayed 3 nights in May 2025

2/10 Terrible

Zachary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I usually don’t write reviews on anything but… We were here this past weekend and it was a mess. To their defense, they were full. But unfortunately our experience suffered because of it. We got there and it looked like it hadn’t been cleaned at all. The carpet was dirty like it wasn’t vacuumed and the fridge was very dirty as well as every cupboard we opened. The toilet paper roll had zero paper on it upon arrival. We only had a sheet on our bed so we walked down and asked for a blanket. They said ohh no! We will make a note of it, I don’t know where any are. So first night with no blanket. We stayed 3 nights. Day 2 came, went down asked again. They said they would have a housekeeper bring one. Night came, no blanket. So we walked down again and asked. The man found one and we asked for a couple of towels. No towels. He gave us a few hand towels. And said housekeeping would bring us some. Long story short, we never got any towels and had 2 for 4 of us for 3 nights. The room the ice machine is in is so hot it wouldn’t make ice. The upside, was it was fairly affordable. There is a coffee machine, but there’s no coffee pods available there. We brought our own, but they weren’t the same as the coffee maker in the room. We wouldn’t stay here again based on this experience.
Stayed 3 nights in May 2025

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

2/10 Terrible

Brenda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't cleaned, and they argued it was. They didn't give me a new room as they claimed non were available.
Stayed 1 night in May 2025