8/10 Good
Gregg
Travelled with partner
22 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was spacious. The wash station was separate from the toilet/tub/shower area.
We tried to contact the front desk from 7:00 p.m. to 7:30 p.m. No one was answering the phone so I used my cell phone to call. They answered. They were friendly. I asked that the laundry outside of our entry door be picked up. It had been there since we started to move our things into the room. I am handicapped. I have been recovering from surgery since November of 2024. We had to use a small flight of stairs from the small parking lot to get into our room [which was difficult to find at first]. We requested something else; I forget what. The laundry was still outside at midnight. We never had our other request fulfilled. When we checked out, we let the staff, who were friendly, know of our concerns.
Bend is a nice location with many options to stay at. We suggest you avoid this Shilo and choose another hotel. We won't be using this Shilo again!
Gregg
Stayed 1 night in Sep 2025
