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4.2 out of 5

"Very pleasant stay. Room felt a little dated, especially the bathroom. However, probably the most stunning view from a hotel room ever! Had good night ... " More

By a verified traveller on Mon 21 May 2018

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Hotel Description

The Tower Hotel's central location gets good marks from our customers. During your stay, you're just a quick walk from Tower Bridge. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. Built in 1973, this 4-star hotel has 801 rooms over 12 floors. All rooms offer free WiFi and Smart TVs.

  • All rooms offer 24-hour room service, Smart TVs and coffee/tea makers
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and 2 bars/lounges
  • English breakfast offered for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the central location and the proximity to public transport
  • Steps from Tower Bridge and 8 minutes on foot from Tower of London

Sleeper Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
€103* Per night/room 20 Oct - 21 Oct

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

The Tower Hotel ratings based on 384 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Tower Hotel

Everyone (70) Couples (154) Business (15) Family (79) Other (11) Friends (45)
4 out of 5
Housekeeping, esp. preparing beds, is to be improved during stay; beforehand it was excellent.

Posted by on 18 Jun 2019

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Comment from Hotel Management

24 Jun 2019 by Bechir Messaoud

Dear Anonymous, Thank you for staying with us at The Tower Hotel. We are sorry to hear about you r experience with Housekeeping Department. I can confirm that I spoke with the Housekeeping team about your feedback, as we always trying to improve our service. We are looking forward to see you again at The Tower Hotel. Best Regards, Bechir Messaoud Hotel Manager

5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by Bechir Messaoud

Dear Guest, Thank you for staying with us at The Tower Hotel, I am delighted that you enjoyed your stay with us and am very pleased to read the feedback of our services. Thank you very much for your feedback and we hope we can welcome you back. Kind regards, Bechir Messaoud Hotel Manager

4 out of 5
We had the first day a little problem with the airconditioning, But the staff resolved everything very quick

Posted by on 23 Apr 2019

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Comment from Hotel Management

26 Apr 2019 by Bechir M.

Dear guest, Thank you so much for staying with us at the Tower Hotel. I am happy to hear that our staff could help you real quick with the issue. We hope we can welcome you back very soon. Kind regards, Bechir Messaoud Hotel Manager

2 out of 5
The property is in a good location if you're wanting to hit the tourist spots this side of the city or some other reason to be this side like we were. However the flip side is that it all feels very busy and touristy. We tried to check in a few mins before check in time and were then told to come back in 10 mins to pick up the keys so we waited in the seats nearby. Returned after 10 mins and then were told the rooms weren't ready and to come back in 20. After 20 mins we came back and they still weren't ready so they changed our room (to what I found out later to be a smaller room). Then the keys didn't work so I had to come back down to get that sorted. In all we wasted almost an hour finally getting into our room (this is past check in time as well). The room was small, old and tired and lots needs replacing. It's also noisy (sound travels from the corridor quite badly and the shower in the room). It wasn't very clean too due to the carpets needing replacing. The room was too hot and the cooling didn't work - when I advised them on checkout they said that the heating is controlled centrally and that maybe it was hot because it was sunny. The hotel overall looks like its trying to be grand but is in serious need of renovation and while the room costs can be relatively cheap, I think I would have preferred a budget hotel for a similar price or pay a little extra for a nicer hotel. Not one I'll be returning to.

Posted by on 1 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Bechir M

Dear Guest, Thank you for your time to share your experience with us. I am sorry to read that you did not enjoyed your stay with us. Please do not hesitate to contact us directly, so we can discuss your stay with us further. Thank you and have a lovely day. Kind regards, Bechir Messaoud Hotel Manager

3 out of 5
First the good, great location, clean tidy rooms and most of the facilities are good. The bad was the warm air heating system. Our room was uncomfortably hot and despite maintenance checking their was nothing they could do as the system is for whole building little individual room control. We did complain on leaving and were compensated but not what we would expect from a 4 star hotel.

Posted by on 19 Feb 2019

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Comment from Hotel Management

21 Feb 2019 by Bechir M

Dear Guest, Thank you for your time to write a review of your stay with us at The Tower Hotel. I am sorry to read that you faced heating problems during your stay with us and understand that although you got a compensation, this situation you experienced was not pleasant will still remain . We hope to still have the opportunity to welcome you back, to prove that this is not our standard. Kind regards, Bechir Messaoud Hotel Manager

4 out of 5
Excellent location, well worth upgrading to executive room for additional benefits.

Posted by , from Hampshire on 5 Nov 2018

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Comment from Hotel Management

7 Nov 2018 by Bechir M

Dear Maggi, Thank you so much for your review. I am delighted to read that you enjoyed your stay with us, especially the executive room with its benefits! We hope to welcome you back shortly. Kind regards, Bechir Messaoud Hotel Manager

3 out of 5
Arrived the first night and had paid the additional cost for an Executive room. The room was high on the 11th floor with a great view of London Bridge. The room itself was starting to show signs of age and furniture was a bit tired looking. I let it slide but issue surfaced in the night when the noise levels from above went on until 01:45. I heard every chair scrape, every door close and most conversations. It turned out to be a conference room above. I requested a move the following morning which duly happened and I was moved onto the 5th looking out onto St Katherine's Dock. Room was more modern and sound levels were very quiet, although the room temperature was disappointingly high. Overall a disappointing stay, but staff were excellent in helping to try to solve my issues and nice touch of an apology card with some chocolates.

Posted by , from Scotland on 28 Sep 2018

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Comment from Hotel Management

28 Sep 2018 by Bechir

Dear Barry, Thank you for your positive comments. However, I apologise for the inconveniences that you experienced during your stay. I hope you can give us another chance to improve our service. Kind regards, Bechir Messaoud Hotel Manager

4 out of 5

Excellent view from room

Very pleasant stay. Room felt a little dated, especially the bathroom. However, probably the most stunning view from a hotel room ever! Had good night’s sleep. Hotel was surprisingly quiet, despite location. Breakfast not included in our rate, but at £12 was good value. Tesco Local on the corner too. Would stay here again.

Posted by , from Nottingham on 21 May 2018

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Comment from Hotel Management

22 May 2018 by Bechir

Dear J, Thank you for your Feedback. We definitely have an amazing location and stunning views from all of our rooms. I am glad to hear that you had a good sleep and enjoyed your stay at the Tower Hotel. I hope to welcome you back soon.

2 out of 5

Location excellent

Pros: Clean
Cons: Breakfast queue was horrendous
Location: Excellent location near Tower Bridge and London Tower
Booked a standard double but got a sleeper room/ The room was so small only 1 x bedside chest and nowhere to put our case. Complained to the manager and they changed us into a family room.

Posted by , from Scotland on 20 Mar 2018

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Comment from Hotel Management

2 Apr 2018 by Bechir Messaoud

Dear Colin, Thank you for sharing your experience with us. We are pleased to know that you loved the location. We hope that we will be able to run our service again with you in the future.

2 out of 5

Rude reception staff!

I booked suite room for our 1st wedding anniversery 3 months ago with requesting tower bridge view but when i get the hotel the lady was checked in was so rude!! i was politely asking if my room has a tower bridge view but she was ignoring and telling me what to expect if you book from ebookers.she was so rude and it was my first wedding anniversery and the lady put us in st katharines dock view which i didnt request! I have been many hotel all over the hotel but never met that rude reception team before.if you treat people who book room from ebookers why would you let ebookers to sell your rooms.it was so bad experience and the lady in reception ruin my wedding anniversary day! Also we had a dinner in the brasserie restaurant was perfect we had three course with bottle of champaign it was delicious food and outstanding service the only bad experience with this hotel was reception

Posted by , from london on 13 Feb 2018

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Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5933 square feet (551.2 square metres) and includes conference rooms. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly The Tower Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 801 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • 5933 sq ft of conference space
  • 551.2 sq. m of conference space
  • Built in 1973
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (33.3 km / 20.7 mi)
  • Train station: London Fenchurch Street Station (1.3 km / 0.8 mi)
  • Metro station: Tower Gateway Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Tower Hotel offers 801 forms of accommodation with a safe and complimentary bottles of water. 49-inch Smart televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

Guests can enjoy English breakfast for a fee.

The Tower Hotel has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Accessible parking
  • In-room accessibility
  • Accessibility equipment for the deaf

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.00 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 12 per person (approximately)
  • Self-parking fee: GBP 20 per day
  • Rollaway bed fee: GBP 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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url importing https://www.ebookers.ie/London-Hotels-The-Tower-Hotel.h2479-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.