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The Tower Hotel

4-star property
St Katharine's Way, London, England (01) 562 1066
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3.9 out of 5
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See all 120 Ebookers Reviews

"We were transferred to the Royal Horseguards Hotel due to the Tower Hotel being closed. Absolutely delighted with the Royal Horseguards, beautiful ho ... " More

By a verified traveller on Thu 27 Aug 2020

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Hotel Description

The sightseeing around The Tower Hotel gets high marks from our customers. During your stay, you're just a quick walk from Tower Bridge. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. Built in 1973, this 4-star hotel has 801 rooms over 12 floors. Each room includes amenities such as free WiFi and a Smart TV.

  • All rooms offer 24-hour room service, Smart TVs and coffee/tea makers
  • Free WiFi
  • Enjoy local and international cuisine at Vicinity, one of the property's 2 restaurants and 2 bars/lounges
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the helpful staff and the central location
  • Steps from Tower Bridge and 8 minutes on foot from Tower of London

Sleeper Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
€75* Per night/room 4 Oct - 5 Oct

Family Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Executive Double, with Bridge View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

The Tower Hotel ratings based on 120 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Tower Hotel

Everyone (65) Couples (25) Family (18)
5 out of 5
We were transferred to the Royal Horseguards Hotel due to the Tower Hotel being closed. Absolutely delighted with the Royal Horseguards, beautiful hotel, well appointed rooms and just a short walk from st james park, trafalgar square and the london eye.

Posted by , from Wakefield on 27 Aug 2020

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5 out of 5
The view of Tower Bridge was absolutely stunning, especially at night!

Posted by on 10 Mar 2020

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Comment from Hotel Management

11 Mar 2020 by Bechir M

Dear Guest, Thank you very much for taking the time to leave us this amazing feedback. I am glad you enjoyed the view which is truly terrific especially with the lights in the evening. We hope to welcome you back very soon again. Kind regards, Bechir Messaoud Hotel Manager

4 out of 5

Posted by on 1 Mar 2020

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1 out of 5
I definitely won’t recommend this hotel to anyone. Building inside is very old. Carpets in room very dirty and old. Furniture is old. Bath very bad. Flush doesn’t work properly. When you wash face in basen water doesn’t go. I paid lot for room in this hotel but its a waste of money. Big name small show.

Posted by on 27 Jan 2020

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Comment from Hotel Management

27 Jan 2020 by Bechir M

Dear Guest, Thank you for staying with us at the Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it is extremely disappointing to hear that we did not do this during your recent stay. I do want to apologise for the issues that you experienced in the room and want to assure you that the relevant departments have been made aware. We will use your feedback to help us implement ways to improve guest experience and retrain team members. Thank you for your feedback. Kind regards, Bechir Messaoud Hotel Manager

5 out of 5
Everything was fine and we would recommend this hotel and would be happy to stay there again .

Posted by on 5 Nov 2019

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2 out of 5
The location is amazing. Next to the tower bridge. The food at the hotel was fine. The system at the front desk is too slowly and there was a problem with my payment.

Posted by on 5 Nov 2019

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Comment from Hotel Management

17 Nov 2019 by Bechir M

Dear Anonymous, Thank you for taking the time to write us such a candid feedback, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Yours sincerely, Bechir Messaoud Hotel Manager

4 out of 5
Housekeeping, esp. preparing beds, is to be improved during stay; beforehand it was excellent.

Posted by on 18 Jun 2019

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Comment from Hotel Management

24 Jun 2019 by Bechir Messaoud

Dear Anonymous, Thank you for staying with us at The Tower Hotel. We are sorry to hear about you r experience with Housekeeping Department. I can confirm that I spoke with the Housekeeping team about your feedback, as we always trying to improve our service. We are looking forward to see you again at The Tower Hotel. Best Regards, Bechir Messaoud Hotel Manager

5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by Bechir Messaoud

Dear Guest, Thank you for staying with us at The Tower Hotel, I am delighted that you enjoyed your stay with us and am very pleased to read the feedback of our services. Thank you very much for your feedback and we hope we can welcome you back. Kind regards, Bechir Messaoud Hotel Manager

4 out of 5
We had the first day a little problem with the airconditioning, But the staff resolved everything very quick

Posted by on 23 Apr 2019

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Comment from Hotel Management

26 Apr 2019 by Bechir M.

Dear guest, Thank you so much for staying with us at the Tower Hotel. I am happy to hear that our staff could help you real quick with the issue. We hope we can welcome you back very soon. Kind regards, Bechir Messaoud Hotel Manager

2 out of 5
The property is in a good location if you're wanting to hit the tourist spots this side of the city or some other reason to be this side like we were. However the flip side is that it all feels very busy and touristy. We tried to check in a few mins before check in time and were then told to come back in 10 mins to pick up the keys so we waited in the seats nearby. Returned after 10 mins and then were told the rooms weren't ready and to come back in 20. After 20 mins we came back and they still weren't ready so they changed our room (to what I found out later to be a smaller room). Then the keys didn't work so I had to come back down to get that sorted. In all we wasted almost an hour finally getting into our room (this is past check in time as well). The room was small, old and tired and lots needs replacing. It's also noisy (sound travels from the corridor quite badly and the shower in the room). It wasn't very clean too due to the carpets needing replacing. The room was too hot and the cooling didn't work - when I advised them on checkout they said that the heating is controlled centrally and that maybe it was hot because it was sunny. The hotel overall looks like its trying to be grand but is in serious need of renovation and while the room costs can be relatively cheap, I think I would have preferred a budget hotel for a similar price or pay a little extra for a nicer hotel. Not one I'll be returning to.

Posted by on 1 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Bechir M

Dear Guest, Thank you for your time to share your experience with us. I am sorry to read that you did not enjoyed your stay with us. Please do not hesitate to contact us directly, so we can discuss your stay with us further. Thank you and have a lovely day. Kind regards, Bechir Messaoud Hotel Manager

About the The Tower Hotel

Location St Katharine's Way, London, England E1W 1LD

Renovations + Closures

This property is closed from 26 March 2020 to 10 September 2020 (dates subject to change).

Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A bar/lounge. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5933 square feet (551.2 square metres) and includes conference rooms. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly The Tower Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 801 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • 5933 sq ft of conference space
  • 551.2 sq. m of conference space
  • Built in 1973
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (33.2 km / 20.6 mi)
  • Train station: London Fenchurch Street Station (1.3 km / 0.8 mi)
  • Metro station: Tower Gateway Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Tower Hotel offers 801 forms of accommodation with a safe and complimentary bottles of water. 49-inch Smart televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Oven
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

Vicinity – This restaurant specialises in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

XI Bar & Lounge – This bar specialises in local and international cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wear personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Security system
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 12 per person (approximately)
  • Self-parking fee: GBP 25 per day
  • Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.