"Were attending Rugby at Twickenham. Hotel was well located for us and value for money, Hotel staff were very polite and rooms comfortable and clean. W ... " More
13 Oct 2020 by Guest Experience
Good morning. Thank you for you score. We hope next time it will be 5 out of 5. Have a great day.
12 Feb 2018 by Guest Relations
Dear Anonymous, Thank you very much for this very nice review! I am really delighted to read that you had a nice stay with us and in London and I hope that the game was fantastic. It was a pleasure to have you as our guest. Sincerely, Marjorie Morello Guest Relations
10 Jan 2018 by Novotel London West
Thankyou for taking the time to provide your feedback. Our apologies that you were unhappy with the state of your room.
12 Nov 2017 by Novotel London West
Thankyou for your feedback Zee. Our sincerest apologies that there was an issue with the bathroom sink in your room.
19 Feb 2020 by Guest Services
Thank you for your feedback. Have a nice day ahead.
9 Feb 2020 by Guest Services
Thank you very much for your feedback. Have a nice day ahead.
17 Dec 2019 by Guest Relation Officer
Thank you for taking the time to review us.
30 Jul 2019 by Guest Services
I am sorry that your experience did not meet your expectations. It is our hope that you will give us the opportunity to better serve you in the near future.
30 Jul 2019 by Guest Services
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.
The following facilities or services will be unavailable from June 1 2021 to July 31 2021 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 53820 square feet (5000 square metres) and includes conference rooms. A fitness centre, a terrace, and tour or ticket assistance are also featured at the eco-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Novotel London West offers 630 forms of accommodation with iPod docking stations and minibars. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a English breakfast daily from 6 AM to 10:30 AM.
Artisan – This restaurant specialises in international cuisine and serves lunch and dinner.
Aroma – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.
