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Novotel London West

4.0 star property

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Photo gallery for Novotel London West

Bar (on property)
Bar (on property)
Exterior
2 restaurants, breakfast, dinner served; Modern European cuisine
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, Thames River
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed

8.4 out of 10
Very good
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(17 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive)

7.8 out of 10
Good
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Superior Twin Room, 2 Single Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(13 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(34 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • City view

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(28 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • City view

View all photos for Superior Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(44 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • City view

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • City view

View all photos for Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed

  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • City view

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About this property

Novotel London West

Hotel with 2 restaurants, 7-minute walk to Eventim Apollo
2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, 24-hour room service, and conference space. Housekeeping is available on request.
Novotel London West offers 630 air-conditioned accommodations with safes and complimentary bottled water. 55-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The great public transit around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants, and a gym are available.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
  • English breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • 7 minutes by foot from Eventim Apollo and a 5-minute drive from Natural History Museum
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Business amenities include 40 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 53745 square feet (4993 square meters) and includes a conference center. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Artisan - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only.
Aroma - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 84 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 40 meeting rooms
  • Conference centre (53,745 square foot of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 473 out of 1004 reviews
Rating 8 - Good. 285 out of 1004 reviews
Rating 6 - Okay. 147 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 39 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Oct 2025

10/10 Excellent

Ting Fung

Stayed 3 nights in Oct 2025

10/10 Excellent

victor

Stayed 1 night in Oct 2025

4/10 Poor

Arfana

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room was never cleaned properly before or during the stay. Lots of hairs and dirt everywhere.
Stayed 3 nights in Oct 2025

8/10 Good

Marcin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice (smallish) room. Good location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Oct 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Oct 2025

2/10 Terrible

BIn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is dirty. First they give us a room is not we booked, and there are still people living inside. So I think the hotel management is in a state of utter chaos. The next day ,before we left our room, we left a note asking for room clean service, but the whole day no one did the cleaning. We will not book this hotel again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daneille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really large room, clean, very comfortable
Stayed 2 nights in Sep 2025

10/10 Excellent

Derek, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were eager to help with accessibility and went above and beyond to make our stay great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joe

Stayed 1 night in Sep 2025

10/10 Excellent

Daljeet

Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2025

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms. Staff was very friendly from beginning to end. The bar was fantastic. Good drinks.
Stayed 3 nights in Oct 2025

2/10 Terrible

Atsuhiko

Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, but the toilet had some flushing issues in my room, and the bathtub would fill out with water having a hard time draining when showering. Since I was only staying for 1 night I didn’t say anything about it, cause I didn’t want to go through the trouble of losing time by changing room, but I feel that housekeeping should let know the front desk when there’s issues like that in a room so they don’t give it to guests until it’s repaired. The issues started as soon as I was in the room. Otherwise the hotel was nice.
Stayed 1 night in Jun 2025

8/10 Good

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything that we wanted: pubs, rail to the and from the airport, shopping, and bus transportation.
Stayed 1 night in Sep 2025

10/10 Excellent

Aidan

Stayed 1 night in Sep 2025

10/10 Excellent

Gary

Stayed 2 nights in Sep 2025

10/10 Excellent

Isabella

Stayed 1 night in Sep 2025

8/10 Good

Nazanin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Rene

Stayed 3 nights in Sep 2025

6/10 Okay

Vitra

Liked: Cleanliness, property conditions & facilities, room comfort
Mostly good but the breakfast wasn’t very good.
Stayed 1 night in Sep 2025

8/10 Good

Duane

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

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