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Novotel London West

4.0 star property

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Photo gallery for Novotel London West

Bar (on property)
Bar (on property)
Terrace/patio
Exterior
2 restaurants, breakfast, dinner served; Modern European cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, Thames River
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

7.8 out of 10
Good
(20 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive)

7.8 out of 10
Good
(9 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds, Accessible

Superior Twin Room, 2 Single Beds, Accessible

Superior Twin Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(13 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(42 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(30 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(48 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed

  • City view
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel London West

2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, 24-hour room service, and conference space. Housekeeping is available on request.
Novotel London West offers 630 air-conditioned accommodations with safes and complimentary bottled water. 55-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The great public transit around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants, and a gym are available.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
  • English breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, 40 meeting rooms, and a conference center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • 7 minutes by foot from Eventim Apollo and a 5-minute drive from Natural History Museum
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Business amenities include 40 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 53745 square feet (4993 square meters) and includes a conference center. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Artisan - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only.
Aroma - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 84 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 40 meeting rooms
  • Conference centre (53,745 square foot of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1003 reviews
Rating 8 - Good. 283 out of 1003 reviews
Rating 6 - Okay. 142 out of 1003 reviews
Rating 4 - Poor. 54 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean, good breakfast selection. Rooms are slightly outdated, needs renovation
Stayed 3 nights in Dec 2025

10/10 Excellent

Jeevan

Stayed 1 night in Dec 2025

4/10 Poor

Denise

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Insufficient staff available in restaurants, resulting in customers queuing by kitchen door to enquire about various and required items
Stayed 1 night in Dec 2025

10/10 Excellent

MARIA CONCEPCION

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Berry good
Stayed 5 nights in Dec 2025

6/10 Okay

Santosh

Liked: Staff & service, amenities
Rooms were basic and seems slightly outdated with furniture and fittings.
Stayed 2 nights in Dec 2025

8/10 Good

Catherine Shelly

Stayed 6 nights in Dec 2025

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly pleasant stay, room was lovely, staff were friendly and extreemly helpful, breakfast was lovely with great produce and lots of choice. Would definately stay again.
Stayed 1 night in Dec 2025

2/10 Terrible

Sin Tat Kenny

Stayed 6 nights in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was surprised by how huge this hotel is. Go early for breakfast - it’s a stamped and seating v limited. Bed comfy room nice sized and quiet. wifi good. over priced self service snack bar had good choices incl alcohol but a PITA to use. Staff a bit thin on the ground. Very expensive and you won’t have much to look back on fondly for your money
Stayed 1 night in Nov 2025

6/10 Okay

arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an 8 night stay booked and were asked what days we wanted the room cleaned. Although we stated every second day, that's not what was entered into the system. It appeared that the staffperson had put in every third day. Although we requested at the front desk that our room be cleaned on one of the days, that didn't happen. Definitely a disconnect there. The hotel gives vouchers for a drink at the bar for each day the room isn't cleaned. The vouchers are for beer, wine or a soft drink only. The location is good and is close to the two Hammersmith Tube stations as well as many pubs, restaurants and retail outlets. The breakfast buffet is large with a lot of variety. For a longer stay it would be nice to see some change in the fruits and other things offered as it is the same everyday. However, there are still a lot of choices. Juice and a small candy bar are on offer in the lobby at no charge. We have stayed at the Novotel previously and chose it again for the location and breakfast buffet. The twin rooms are a decent size and a fridge is included. I would recommend it.
Stayed 8 nights in Nov 2025

10/10 Excellent

Pradeep

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Great location near the Hammersmith station.(5 minute walk)
Stayed 4 nights in Dec 2025

2/10 Terrible

Kamran

Stayed 2 nights in Dec 2025

10/10 Excellent

Aidan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location for Apollo. Staff friendly . Only issue was the music in the bar area was very load at night and hard to enjoy a drink and chat to friends
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Stayed 5 nights in Nov 2025

10/10 Excellent

Stephen

Stayed 1 night in Nov 2025

6/10 Okay

Marigrace

Liked: Cleanliness, amenities, property conditions & facilities
I can’t find fault with the room we were given. It was very spacious and comfortable . However, there’s not much options with the dinner buffet unlike in the past..I ordered the crispy cauliflower at the bar, it wasn’t crispy at all and the batter is too thick , nothing really special about it..
Stayed 1 night in Nov 2025

10/10 Excellent

Karim, Cairo

Stayed 1 night in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness, amenities
Room was ok, nothing special. Check in was very slow. Breakfast was fairly good although the cooked buffet items were not very hot. Bar drinks were reasonably priced. Overall it makes for a convenient but fairly expensive place to stay if attending an evening performance at the Hammersmith Apollo, but it’s not great value for what you get.
Stayed 1 night in Nov 2025

10/10 Excellent

Leslie

Stayed 2 nights in Nov 2025

10/10 Excellent

Albert, Scarborough

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as you would like it to be.
Stayed 2 nights in Nov 2025

8/10 Good

Ching yin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Room is clean. However, it is a bit dated. Not more you can do. Looking for the hotel is a bit challenge. Once you found it, we asked the reception whether there is a short cut from Hammersmith Station. It takes 8 minutes to walk from there. Refill for milk....etc is not automatic everyday. get better when we talk to the person-in charge. Overall, this is a good stay given the location. Hammersmith station with 5 tube lines. bus station is only 1 minute walk.
Stayed 5 nights in Nov 2025

8/10 Good

shelley xuerui

Stayed 2 nights in Sep 2025

4/10 Poor

Sharon

Travelled with group
Disliked: Cleanliness
It was an expensive room - £250 for one night. Felt it was shabby. An accessible room for people with mobility issues so things such as a plastic shower curtain and chair for shower etc. completely inappropriate for us as we were there to do a fitness event at the nearby Olympia. Also lifts were malfunctioning. It didn’t feel Like a treat as most of my stays in hotels do and wasn’t an uplifting stay because of the bad room. It spoiled our experience completely. I rarely give bad reviews but feel taken advantage of and short changed.
Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic hotel, staff very friendly.
Stayed 1 night in Nov 2025

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