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"Were attending Rugby at Twickenham. Hotel was well located for us and value for money, Hotel staff were very polite and rooms comfortable and clean. W ... " More

By a verified traveller on Mon 12 Feb 2018

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Hotel Description

The comfortable rooms at Novotel London West get high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants and a fitness centre are available. This 4-star hotel has 630 rooms over 9 floors. Enjoy your stay with amenities like free WiFi and cable TV channels in each room.

  • All rooms offer iPod docking stations, 24-hour room service and cable TV
  • Free WiFi
  • Enjoy international cuisine while dining at Artisan
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the area's walkability and the proximity to public transport
  • Just a 1-minute drive from Eventim Apollo and 7 minutes from Westfield London Shopping Centre
  • Pets welcome for a fee (restrictions apply)

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€94* Per night/room 13 Jul - 14 Jul

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Twin Room, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 Queen Bed (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Novotel London West ratings based on 31 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel London West

Everyone (24) Couples (1) Family (2)
4 out of 5

Posted by on 4 Oct 2020

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Comment from Hotel Management

13 Oct 2020 by Guest Experience

Good morning. Thank you for you score. We hope next time it will be 5 out of 5. Have a great day.

4 out of 5
Were attending Rugby at Twickenham. Hotel was well located for us and value for money, Hotel staff were very polite and rooms comfortable and clean. Would go again.

Posted by on 12 Feb 2018

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Comment from Hotel Management

12 Feb 2018 by Guest Relations

Dear Anonymous, Thank you very much for this very nice review! I am really delighted to read that you had a nice stay with us and in London and I hope that the game was fantastic. It was a pleasure to have you as our guest. Sincerely, Marjorie Morello Guest Relations

3 out of 5

Disappointing

Location: Great location. Close to Hammersmith station and plenty of shops/restaurants.
The first room we were put into was atrocious. I would not have been able to remove my shoes as the carpet was filthy in every way. We complained and they allocated another room which was just as filthy, worn, old and horrible. We went to reception to ask for our money back and were then put into another room in a different part of the hotel. This room was actually clean and the carpet was normal. If you book this hotel, be sure to book one of the newer rooms. Breakfast was adequate.

Posted by on 7 Jan 2018

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Comment from Hotel Management

10 Jan 2018 by Novotel London West

Thankyou for taking the time to provide your feedback. Our apologies that you were unhappy with the state of your room.

4 out of 5

Sink was blocked

The water in the bathroom sink would not go down for a long time, which was quite annoying. Other than that it was a pleasant stay.

Posted by , from Derby on 6 Nov 2017

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Comment from Hotel Management

12 Nov 2017 by Novotel London West

Thankyou for your feedback Zee. Our sincerest apologies that there was an issue with the bathroom sink in your room.

4 out of 5

good for conferences

Pros: food
Location: close to metro station, design museum is nearby
breakfast is good, staff is friendly. the only thing is that the bed sheet for my son is not that clean.

Posted by on 27 Apr 2017

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4 out of 5
Gutes preis/leistungsvergältnis, matrstze etwas hart aber ok

Posted by on 19 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Guest Services

Thank you for your feedback. Have a nice day ahead.

4 out of 5

Posted by on 9 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by Guest Services

Thank you very much for your feedback. Have a nice day ahead.

3 out of 5

Posted by on 13 Dec 2019

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Comment from Hotel Management

17 Dec 2019 by Guest Relation Officer

Thank you for taking the time to review us.

3 out of 5

Posted by on 30 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Guest Services

I am sorry that your experience did not meet your expectations. It is our hope that you will give us the opportunity to better serve you in the near future.

3 out of 5
Zimmer klein und alt. Frühstück war fein, Personal war freundlich.

Posted by on 25 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Guest Services

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.

Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to July 31 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 53820 square feet (5000 square metres) and includes conference rooms. A fitness centre, a terrace, and tour or ticket assistance are also featured at the eco-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 630 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 53820 sq ft of conference space
  • 5000 sq. m of conference space
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Bogota (BOG-El Dorado Intl.)
  • Train station: Kensington (Olympia) Station (1.2 km / 0.7 mi)
  • Metro station: Hammersmith Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London West offers 630 forms of accommodation with iPod docking stations and minibars. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Fridge
  • Coffee maker
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6 AM to 10:30 AM.

Artisan – This restaurant specialises in international cuisine and serves lunch and dinner.

Aroma – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 17.50 per person (approximately)
  • Self-parking fee: GBP 84.00 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London West Novotel
  • Novotel Hotel London West
  • Novotel London West
  • Accor London West
  • London Novotel
  • Novotel London West England
  • Novotel London West Hotel London
  • Novotel London West Hotel
  • Novotel London West Hotel
  • Novotel London West London
  • Novotel London West Hotel London

You should know

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.