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Novotel London West

4.0 star property

Choose dates to view prices

Photo gallery for Novotel London West

Bar (on property)
Exterior
Bar (on property)
2 restaurants; breakfast and dinner served
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, River Thames
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪42 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 2 Single Beds

7.8 out of 10
Good
(20 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive)

7.8 out of 10
Good
(9 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds, Accessible

Superior Twin Room, 2 Single Beds, Accessible

Superior Twin Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(13 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(47 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(32 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(49 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed

  • City view
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Novotel London West

2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, 24-hour room service, and conference space. Housekeeping is available on request.
Novotel London West offers 630 air-conditioned accommodations with safes and complimentary bottled water. 55-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The great public transit around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants, and a gym are available.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
  • English breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, 40 meeting rooms, and a conference center
  • Onsite recreation includes a gym
  • Guests have great things to say about the proximity to public transportation and the location
  • 7 minutes by foot from Eventim Apollo and a 5-minute drive from Natural History Museum
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Business amenities include 40 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 53745 square feet (4993 square meters) and includes a conference center. A fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Artisan - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only.
Aroma - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 84 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 40 meeting rooms
  • Conference centre (53,745 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 40.00

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: GBP 40.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel

Novotel Hotel London West

Novotel London West

Accor London West

London Novotel

Novotel London West England

Novotel London West Hotel London

Novotel London West Hotel

Novotel London West Hotel

Novotel London West London

Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 515 out of 1040 reviews
Rating 8 - Good. 284 out of 1040 reviews
Rating 6 - Okay. 155 out of 1040 reviews
Rating 4 - Poor. 53 out of 1040 reviews
Rating 2 - Terrible. 33 out of 1040 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, amenities
Very clean, but tired/aged rooms, reflects pricing. Overpriced drinks, best off going to local pubs, convenient location for Hammersmith tube station.
Stayed 1 night in Feb 2026

8/10 Good

Dawn

Stayed 5 nights in Feb 2026

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, amenities
Excellent bar and large rooms for UK.
Stayed 4 nights in Feb 2026

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
the room was super clean
Stayed 3 nights in Feb 2026

10/10 Excellent

Robert

Stayed 2 nights in Feb 2026

4/10 Poor

David, Laytonsville

Disliked: Amenities, property conditions & facilities
Rooms in poor condition and old
Stayed 3 nights in Feb 2026

10/10 Excellent

Anita

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Room excellent, staff friendly and helpful, and our dog was made to feel very welcome - thankyou
Stayed 1 night in Feb 2026

10/10 Excellent

Kieren

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 1 night in Feb 2026

10/10 Excellent

Lauren

Liked: Cleanliness, amenities
Always good
Stayed 1 night in Feb 2026

6/10 Okay

Andrew

Lift too far away from rooms,
Stayed 2 nights in Feb 2026

10/10 Excellent

Peter

Stayed 6 nights in Feb 2026

10/10 Excellent

Caroline

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived very early before check-in and, although our room wasn't ready, Alexandra on the front desk was very welcoming and friendly and the Duty Manager took care of us until we could check in. On check out the following day, Maria and Rebecca were extremely helpful. The room was large and comfortable. We have stayed at the Novotel London West before and it's always been a good experience.
Stayed 1 night in Feb 2026

6/10 Okay

John

Liked: Cleanliness, amenities
Broken tiles on the side of the bath. Coffee stain down the wall. The webbing on the pullout bed was broken on one side. I've stayed here before but the rooms are starting to need some TLC.
Stayed 3 nights in Feb 2026

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, amenities
Fantastic experience at reception, well looked after for a rare night away. Great facilities, and nice room.
Stayed 1 night in Feb 2026

8/10 Good

Shadman Sakib

Business traveller
Liked: Cleanliness
Room was average.
Stayed 4 nights in Feb 2026

8/10 Good

Ashley

Stayed 1 night in Feb 2026

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities
Found hairs on the bathroom floor, so had to have housekeeping come & clean, bed was not great, both of us woke up with sore backs, would be nice if room for 2 has 2 comfortable seats or couch to sit on, rather than one of us sitting on the bed. Toilet was chipped & shower controls missing cover plate & carpet stained, so overall room is tired.
Stayed 2 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Staff were great on arrival. Rooms was large if decoration was a bit dated. TV was big as well. Gym was well stocked for a hotel one. Hotel is well located near Hammersmith station for easy access into London
Stayed 3 nights in Feb 2026

6/10 Okay

Rachel

Stayed 1 night in Feb 2026

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, amenities
include the parking as room rate
Stayed 1 night in Feb 2026

8/10 Good

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything fine staff pleasant and helpful
Stayed 1 night in Feb 2026

8/10 Good

stuart

Business traveller
Liked: Cleanliness, staff & service, amenities
Check in was easy Shame they no longer have sweets on the counter in the mornings, and no brown sauce at breakfast was a shame, but a small thing. The waitress looking after the members are at breakfast was superb, much more professional than previous staff in the members area. Offered coffee every day with a smile, when previously since staff didn’t even acknowledge your existence (forgotten her name sorry)
Stayed 4 nights in Feb 2026

8/10 Good

Michael

Stayed 1 night in Feb 2026

8/10 Good

Matthew

Stayed 1 night in Jan 2026

8/10 Good

Howard

Stayed 1 night in Nov 2025

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