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Novotel London West

4.0 star property

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Photo gallery for Novotel London West

A modern lounge area with seating, a bar cart, and large windows offering views of the outdoors.
2 restaurants; breakfast and dinner served
A buffet with various food items and a waffle display.
Meeting facility
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, River Thames
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a small table, and a window with curtains.

Executive Room, 1 Queen Bed

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

7.8 out of 10
Good
(20 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Room, 1 Queen Bed (Executive)

A pair of slippers with a blue trim and a tag that reads 'Love me, use me, take me home.'

Premier Room, 1 Queen Bed (Executive)

7.8 out of 10
Good
(9 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds, Accessible

A hotel room with a large bed, a chair, a desk, and a window with curtains.

Superior Twin Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(14 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a small table, and a window with curtains.

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(49 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a sofa, a lamp, a window with curtains, and a framed picture on the wall.

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a sofa, a lamp, a window with curtains, and a framed picture on the wall.

Superior Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(32 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a sofa, a lamp, a window with curtains, and a framed picture on the wall.

Superior Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(50 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Room, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 Queen Bed with Sofa bed

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Premier Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Novotel London West

2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, 24-hour room service, and conference space. Housekeeping is available on request.
Novotel London West offers 630 air-conditioned accommodations with safes and complimentary bottled water. 55-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The great public transit around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants, and a gym are available.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
  • English breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, 40 meeting rooms, and a conference center
  • Onsite recreation includes a gym
  • Guests have great things to say about the proximity to public transportation and the helpful staff
  • 7 minutes by foot from Eventim Apollo and a 5-minute drive from Natural History Museum
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Business amenities include 40 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 53745 square feet (4993 square meters) and includes a conference center. A fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Artisan - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only. Open select days.
Aroma - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 40 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 40 meeting rooms
  • Conference centre (53,745 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 40.00 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1080 reviews
Rating 8 - Good. 295 out of 1080 reviews
Rating 6 - Okay. 158 out of 1080 reviews
Rating 4 - Poor. 56 out of 1080 reviews
Rating 2 - Terrible. 36 out of 1080 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, the room was quiet and clean. All the staff was helpful and kind. It made for a wonderful relaxing stay
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Rutger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. The staff was very friendly and the area of the hotel was quiet.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the venue I was attending, the bed was super comfortable, loved my room
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and ideal location for our trip and day out in central London.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean throughout, comfortable beds and handy for the shops, bus station and tube stations in Hammersmith
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the hotel was great. Room was marvelous, the staff were friendly and check-in was smooth. Couldn't speak more highly of it! Thank you!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, amenities
Excellent bar and large rooms for UK.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute booking after missed connection at Heathrow. Great location close to airport on Piccadilly line with plenty of places around to eat and drink. Clean comfortable hotel.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room Bed comfortable Close to tube and shops
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Suhanya

Disliked: Amenities, property conditions & facilities
Good room service staff Rooms dated Bathrooms need renovating - weird sinks
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities
Room excellent, staff friendly and helpful, and our dog was made to feel very welcome - thankyou
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome was great and friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, amenities
Fantastic experience at reception, well looked after for a rare night away. Great facilities, and nice room.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, staff friendly at check in/out. Good range at breakfast. There was always a very long queue for the lift to and from the car park so ended up using stairs with luggage.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David

Very pleased with the visit - looking to come back again next year. Very impressed by the ease of checking in - ensuring we had the rooms to suit our needs - perfect
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, staff very friendly.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities
Good clean room, fast, efficient and friendly check-in.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities
Loved the food in the Aroma restaurant and the staff were extra helpful and friendly
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice size room and clean. The only one thing I would say is the walls are quite thin. Apart from that I really enjoyed the stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
the room was super clean
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities
Everything was spot on and in reception Anna was incredibly helpful. We couldn’t fault our stay
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty clean minus a hair here and there. Rooms were not soundproofed so could hear everyone in the hallway and in their rooms. Location is 5 minute walk away from subway station so very convenient. Bed was comfy. Staff were very nice.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Denis

Liked: Cleanliness, staff & service, amenities
Yes the room was spotless and the staff very friendly
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great especially rebecca
Stayed 1 night in Jan 2026

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