29 Mar 2024 by Solari
Thank you for taking the time to share your experience, Kate. I would like to express my sincere apology if there were aspects of our hotel staff that fell below expectations that did not give you a good impression, we apologize if our staff did not make you feel welcome. Your feedback is shared with the Management team, who will investigate this and take appropriate action. Kind regards, Solari.
27 Dec 2021 by Natacha
Thanks for your great review, Shiraaz. I am delighted you had a pleasant stay with us and enjoyed the wonderful view of Westminster and Big Ben from your room. So happy that our friendly colleagues provided excellent service. We look forward to your next visit !!! Kind regards, Natacha
Available in all rooms: Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge)
For a fee, guests can enjoy a buffet breakfast daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
