2/10 Terrible
Ailyn
Travelled with family
1 Jan 2026
1/5 – Second Stay, Huge Mistake
This was our second stay, and unfortunately it will be our last. While the location next to Westminster Bridge is very convenient, our New Year’s Eve experience was extremely disappointing, especially for a family.
An expensive perfume was stolen from our room. Although we reported it immediately, it took hours for the hotel to begin an investigation. Despite multiple follow-ups, there was no resolution before checkout, only a promise to contact us later by email.
We booked and paid well in advance for a New Year’s Eve dinner for 2 adults and 2 children. A kids menu was confirmed by email, but on the night we were told no kids menu was available. Because the area was under city lockdown, there were no nearby restaurants or delivery options, so our children barely ate—after we paid a high price for a mediocre 5-course menu..
Due to the hotel’s proximity to the London Eye, the area was fully restricted for fireworks. Tickets sold out months in advance, terrace access was blocked by the hotel, and room upgrades with views were quoted at over £4,000. Despite this, the hotel offered no real New Year’s Eve atmosphere—no music, no family-friendly seating, and no celebration.
Overall, a very stressful and disappointing experience. Not recommended, especially if you travel with kids New Year Eve! Don’t waste your money!!!
Ailyn
Stayed 3 nights in Dec 2025






























