Hyatt Place London City East

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VIP Access

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Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Gym
Bar
Pet-friendly
Housekeeping

Explore the area

Black Lion House, 45 Whitechapel Road, London, England, E11DU

Tower of London
‪15 min walk‬
Tower Bridge
‪19 min walk‬
St. Paul's Cathedral
‪6 min drive‬
London (LHR-Heathrow)
‪60 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Room, 1 King Bed

21 sq m
Sleeps 2
1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

24 sq m
City view
Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Balcony

20 sq m
City view
Sleeps 2
1 King Bed

Room, 1 King Bed with Sofa bed

26 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed

21 sq m
Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Terrace

23 sq m
City view
Sleeps 2
1 King Bed

Deluxe Room, 2 Single Beds

24 sq m
Sleeps 2
2 Twin Beds

Room, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

Deluxe Room, 2 Single Beds, City View

24 sq m
City view
Sleeps 2
2 Twin Beds

1 King Bed Balcony with Sofa

24 sq m
City view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Similar properties

Breakfast included
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

21 May - 22 May

About this property

Eco-certified hotel with a 24-hour fitness center and a rooftop terrace

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.

Hyatt Place London City East offers 280 air-conditioned accommodations with safes and hair dryers. 55-cm Smart televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Hyatt Place London City East's great location gets high marks from our customers. During your stay, you're just a quick walk from Brick Lane. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Buffet breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a 24-hour gym
Guests really like the accommodations for the comfy beds and cleanliness
Steps from Brick Lane and 8 minutes by foot from Old Spitalfields Market
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, a meeting room, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Hyatt Place London City East.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:30 AM.

Sotto Cucina & Bar - Onsite restaurant.

PocketSquare Skyline Bar - Onsite cocktail bar. Open select days.

The Market - Onsite coffee shop. Open 24 hours. Open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

PocketSquare Skyline Bar
Sotto Cucina & Bar
The Market

Things to do

24-hour gym

Family friendly

Children's games
Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

24-hour business centre
Computer station
Coworking space
Meeting room

Outdoors

Rooftop terrace

Accessibility

Area rugs in room
No lift
Tile flooring in room

9 floors
Banquet hall
Built in 2021
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Free cot
Hypo-allergenic bedding

Bathroom

Hair dryer
Shower
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-cm smart TV with digital channels

Air conditioning
Connecting rooms available
Desk
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per day
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 12 per person
Pet fee: GBP 25 per pet, per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property.

We should mention

Children stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Place London City London

Hyatt Place London City East Hotel

Hyatt Place London City East London

Hyatt Place London City East Hotel London

Hyatt Place London City East Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Helen

5 Feb 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Carlo

4 Feb 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Silvia

3 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at London City Hyett

Trip to London with a friend. Have stayed at the Hyett before & enjoyed it so wanted to stay again. Staff were excellent, nothing too much trouble & so helpful & efficient. Great to see. Would definitely return should occasion arise. Rooftop bar a big plus!

Stayed 2 nights in Feb 2025

10/10 Excellent

Jamie

Business traveller

2 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient for Whitechapel and Liverpool street. Clean hotel, nice room and two bars.

Stayed 1 night in Jan 2025

10/10 Excellent

Alexander, Netanya

1 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

My This is my third time in this hotel

Stayed 1 night in Jan 2025

8/10 Good

Adam

Business traveller

31 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Business traveller

30 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Travelled with family

29 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well done Hyatt Hotel 10 / 10

10 / 10.Fantastic staff in n ALL areas. Great breakfast, full english cooked and continental. Breakfast staff worked very hard together to ensure you where sested very quickly. Bar on top floor was also good even in January, it was not open every night of our visit but a Tesco store 2/ 3 doors along road if you wsnted a drink in your room. Or a bar on the basrment level in the Hotel. Aldergate tube station 200 meters along the road. Starbuck coffee shop next door. We stayed in room 811 with a balcony over looking city.

Stayed 4 nights in Jan 2025

10/10 Excellent

Ben

Business traveller

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Tania

27 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

I had the most amazing time during my solo trip at Hyatt Place London City East. From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. They were incredibly kind, attentive, and professional. The hotel itself was impeccably clean and well-organized, which made my stay so much more enjoyable. Breakfast each morning was a highlight—delicious and with plenty of options to start my day right. The location was convenient for exploring the city, and everything about my stay exceeded my expectations. I would absolutely stay here again and highly recommend it to anyone visiting London!

Stayed 4 nights in Jan 2025

8/10 Good

Francoise

26 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff, quiet and comfortable rooms

Stayed 10 nights in Oct 2024

8/10 Good

Carlos

22 Jan 2025

Stayed 3 nights in Jan 2025

8/10 Good

Nicola

Business traveller

20 Jan 2025

Liked: Property conditions & facilities, room comfort

Work trip overnight

Stayed 1 night in Jan 2025

4/10 Poor

Julie

16 Jan 2025

Disliked: Staff & service, room comfort

Sneaky extra charges at the self service check in

We’d fully paid for our stay here on hotels.com and, when we arrived, we were ushered to use the self service check in system. When I entered my details, it said I owed an additional £70 and when I asked, I was told it was a service charge. I went downstairs to check in at the desk and there was no mention of it. Very sneaky and I’m sure people are getting stung by it

Stayed 3 nights in Jan 2025

8/10 Good

Huseyin

Business traveller

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller

14 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Stayed 1 night in Jan 2025

10/10 Excellent

James

10 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Vitoria

8 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

ANIL

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient for transportation Tube, Bus and Taxi

Stayed 2 nights in Jan 2025

10/10 Excellent

Denise

Travelled with partner

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We mentioned it was our wedding anniversary during booking, and on arrival, we found that the hotel staff had arranged some fabric flower petals into a heart-shape on our bed and left us a congratulations card in our room, what a lovely gesture! Our room was clean, so was the other areas of the hotel. The bed was large and comfortable. We were assigned a room on the top floor, so the view was nice too. The breakfast (we picked the full English continental breakfast option) was very good with lots of choices. The check-in/out processes were done at a self-service machine, which was quick and convenient; however, at check-out, we did find there was a small unexplained charge (a few pounds, forgot the exact amount) added to our bill while we had already fully paid for the room at booking, we later found out from the concierge that it was a service charge (more like a tip) which they could remove from our bill upon request. The hotel is nicely located close to tube stations and Brick Lane where they are many good places to eat. Overall a very pleasant stay, would recommend to others.

Stayed 1 night in Dec 2024

10/10 Excellent

Dean

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2025

10/10 Excellent

Puspraj

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Prime location, very neat and clean. Value for money.

Stayed 1 night in Dec 2024

6/10 Okay

Daniel

Travelled with family

5 Jan 2025

Liked: Cleanliness, staff & service

Check in via kiosk means you have to enter all your personal details and anyone in the lobby can read them. No privacy. Kiosk didn’t work and had to check in with reception anyway. Rooftop bar was pleasant had a few drinks and watched the snow. Breakfast staff sat us at a dirty table, had to ask for cups for coffee and the sausages tasted like flour. Other than that staff were all pleasant.

Stayed 1 night in Jan 2025