11 May 2019 by Vanessa Xavier Dias
Dear, Delighted we were able to make it right for you. We hope you come back soon for another Park Plaza London Waterloo experience. Best Regards, Vanessa Xavier Dias Guest Relations Manager
26 Apr 2019 by Vanessa Xavier Dias
Delighted we were able to make it right for you. Thanks for the five stars. Best Regards, Vanessa Xavier Dias Guest Relations Manager
16 Apr 2019 by Vanessa Xavier Dias
Thanks for taking the time to write a review of your stay, we are excited to hear you loved it and are celebrating the perfect score! Best Regards, Vanessa Xavier Dias Guest Relations Manager
12 Apr 2019 by Vanessa Xavier Dias
Thank you for the great review. Best Regards, Vanessa Xavier Dias Guest Relations Manager
2 Apr 2019 by Laura Radut
Thanks for the great review. Best Regards, Laura Radut Guest Relations Manager
4 Mar 2019 by Carolina
Dear Anonymous Thank you for your review, I am sorry you were unhappy with your stay and please be assured we will work hard to resolve these issues. Again thank you for your feedback. Kind Regards Carolina Assistant Front of House Manager
6 Feb 2019 by Aymen
Dear Guest, Thank you for the review. The Hotel Team would like to sincerely apologize for any inconvenience caused by the activation of the hotel fire alarm system. We understand the concern a fire alarm can cause, however, the alarm system is in place to ensure the safety of all residents and team members. We would like to thank you for your co operation and understanding regarding this incident. Kind Regards, Guest Relations Manager
19 Jan 2019 by Aymen
Dear Guest, Thank you for taking the time to leave us a review, we hope you enjoyed your stay with us. On behalf of our entire staff at Park Plaza London Waterloo we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our reception, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Please note that the security deposit is mentioned in all of our booking outlets, however, this is no excuse for the way it was handled by our reception. Kind Regards, Guest Relations Manager
28 Nov 2018 by Michela Paoletti, Guest Relations Manager.
Dear Heather, thank you for taking the time to share your review. Please accept our sincere apologies. Unfortunately we had an issue with hot water which has now been resolved. We completely understand this was not convenient for you. We really apologize for the inconvenience this may have caused you. Kind regards,
26 Nov 2018 by Michela Paoletti, Guest Relations Manager
Dear Guest, Thank you for taking the time to share your review. Your feedback is greatly appreciated. Best Regards
Park Plaza London Waterloo offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Spa services, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Park Plaza London Waterloo. For a fee, parking is available. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Park Plaza London Waterloo offers 494 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. 48-inch LED televisions come with pay-per-view films. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Park Plaza London Waterloo has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
Mandara Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.