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"It is a great location, rooms are very good. Lifts are a little slow, but that's hardly a complaint. Not quite enough staff on at check out times " More

By a verified traveller on Mon 17 Feb 2020

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Hotel Description

The Strand Palace Hotel's proximity to the airport gets high marks from our customers. During your stay, you're just a quick walk from The Strand. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant. Built in 1909, this 4-star hotel has 785 rooms over 9 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • All rooms offer 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine while dining at Haxells Restaurant & Bar
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Steps from Covent Garden Market and 13 minutes on foot from Piccadilly Circus

Superior Cosy Double - Newly Refurbished

Bed Count 1 Double Bed Maximum Occupancy 2 Max
€137* Per night/room 29 Aug - 30 Aug

Superior Single - Newly Refurbished

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Deluxe King - Newly Refurbished

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King - Newly Refurbished

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Double - Newly Refurbished

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Twin - Newly Refurbished

Bed Count 2 Single Beds Maximum Occupancy 2 Max

The Strand Palace Hotel ratings based on 162 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Strand Palace Hotel

Everyone (121) Couples (13) Family (8)
4 out of 5

Posted by on 23 Feb 2020

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Comment from Hotel Management

23 Feb 2020 by Vanessa

Dear guest =, Thank you for your review and we look forward to welcome you back soon. Best regards, Vanessa Guest Relations

5 out of 5
It is a great location, rooms are very good. Lifts are a little slow, but that's hardly a complaint. Not quite enough staff on at check out times

Posted by , from Shirley on 17 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Josephine Jensen

Dear Edward, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us and grateful for your kind words. Your feedback regarding our lifts and check-out is highly appreciated and taken further to our Management Team for evaluation. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager

4 out of 5
Lovely refurbished rooms. Nice food and drinks. Service could be better in the hotel bar at night.

Posted by on 16 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Josephine Jensen

Dear Guest, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us and grateful for your kind words. I regret to learn our bar service at night did not live up to complete satisfaction. Your feedback has been taken further to our Director of Food and Beverage, to ensure improvements. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager

2 out of 5
1) Room verrrry small. So description at time of booking misleading. The Trade Descriptions Act is enforceable here. 2) Price of breakfast obscene. Bad value. Fake price of £22 quoted with offer at £18 each if book now. Chap next to me checking in was charged £15 ! Told manager who was very abrupt in his reply of cannot reduce price. This needs to be investigated.

Posted by , from Kent on 15 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Senior Guest Relations Manager

Dear Mille, Thank you for your review. We do have rooms of all sizes here and these are depicted on our booking sites. We have rooms that are small and suited to the lone traveller not spending much time in the room, to bigger rooms for families or guests who prefer a little more space. We do have a fixed price of £22 for our breakfast buffet when a walk-in booking. If you would like to add breakfast at reception during check-in we offer a reduced rate of £18.95. Finally at the time of making the reservation if you choose to book your room with breakfast included we offer a reduced rate of £15 with this package. I do hope you were able to discuss your concerns with a manager before leaving; we aim to rectify all guests concerns before they depart. Kind regards, Holly Senior Guest Relations Manager

4 out of 5
1 checkin person, obviously stressed. Gabbling instructions. Not pleasant.

Posted by on 12 Feb 2020

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Comment from Hotel Management

12 Feb 2020 by Guest Relations Manager

Dear Guest, I do apologise that you had a disappointment check in experience. I will ensure this is passed onto the teams so that we can look into this. Kind Regards Guest Relations

4 out of 5
Cosy single room was lovely - not that small, comfy bed, very nice new bathroom.

Posted by on 27 Jan 2020

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Comment from Hotel Management

30 Jan 2020 by Josephine Jensen

Dear Guest, Thank you for taking your time giving us your review, it is very much appreciated. We are pleased to learn you enjoyed staying with us. We are indeed grateful for your kind words about the room and it is a pleasure to read it met your expectations. We truly look forward to welcome you back at Strand Palace. Best regards, Josephine Jensen Guest Relations Manager

4 out of 5
Good location, friendly staff but not very attentive or informative at breakfast and although we went down at 10am (closed at 1030) there were lots of items missing which was a shame as I had paid extra for it. Room was nice but I asked for a king room and paid for it, I got 2 singles pushed together which kept separating which wasn’t ideal. Room was clean.

Posted by on 26 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by Vanessa

Dear guest, Thank you for having taken the time to review us. We are pleased to learn that your stay at Strand Palace has met your expectations. We look forward to be welcoming you back in the near future. Kind regards, Vanessa Guest Relations Manager

3 out of 5
Superior room for two persons, separate beds, was extremely cramped and small.

Posted by on 24 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by Vanessa

Dear guest, Thank you for your feedback. I am sorry to read that you have not had the stay you hoped for. Please do accept my apologies that we have not met your expectations and we wish to discuss this with you personally. Please do not hesitate to get in contact with us directly. We look forward to hearing from you. Best regards, Vanessa Guest Relations Manager

4 out of 5
The property has a number of related services under one roof. Fabulous location. Couldn't understand where there was not even a single seat in the room.

Posted by on 9 Sep 2019

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Comment from Hotel Management

11 Sep 2019 by Vanessa

Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and we look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

4 out of 5
Hotel very clean, breakfast very good as it provided a good selection from the buffet cold and hot. Hotel in good location to walk to most of the attractions. Christina the girl on the reception desk at check in was the only member of staff who was polite and friendly , all other staff we meet at breakfast where rude, unhelpful and unsmiling.

Posted by on 1 Aug 2019

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Comment from Hotel Management

8 Sep 2019 by Vanessa

Dear guest, Thank you for reviewing us. We are glad to learn that you have enjoyed your stay at Strand Palace and I am proud to share your great feedback with Christina and the rest of the team. We look forward to welcome you back. Best regards, Vanessa Guest Relations Manager

About the The Strand Palace Hotel

Location 372 The Strand, London, England WC2R 0JJ

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly The Strand Palace Hotel. This 4-star London hotel is smoke free.

  • 785 guestrooms or units
  • 9 levels
  • 2 bars or lounges
  • Built in 1909
  • Dining venue
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (LHR-Heathrow) (28 km / 17.4 mi)
  • Train station: London Charing Cross Station (0.7 km / 0.4 mi)
  • Metro station: Charing Cross Underground Station (0.5 km / 0.3 mi)

Room Amenities

The Strand Palace Hotel offers 785 forms of accommodation with laptop-compatible safes and free newspapers. LCD televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Haxells Restaurant & Bar – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Gin Palace – On-site cocktail bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Renovation hours are Monday-Friday 8:30 AM-6:30 PM, Saturday 9:30 AM-3 PM, and Sunday 11 AM-4 PM. Guests may experience work-related noise during these times.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Contactless check-out is available

Individually wrapped food options are available through room service

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10 and GBP 20 per person (approximately)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Strand
  • Strand Palace
  • Strand Palace Hotel
  • Strand Palace Hotel London
  • Strand Palace London
  • Hotel Strand Palace
  • Strand Hotel London
  • Strand Palace Hotel London, England
  • The Strand Palace Hotel Hotel
  • The Strand Palace Hotel London
  • The Strand Palace Hotel Hotel London

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.