4/10 Poor
Carolina
Travelled with partner
10 Mar 2025
Disliked: Cleanliness, amenities
Really it all reduces to location. Thought we were sacrificing some amenities like TV and windows for the price and location of the hotel, but it was quickly reduced to location because you soon learn they charge you extra for everything other than your room. Logical things like early check-in or late check-out I can understand. But when you arrive early and you ask for the hotel to hold your bag until it’s check-in time, and you then find out that they charge you 15 pound for each bag you have… and the total for your bags is more expensive than paying for the 40 pound early check-in fee. Or even asking for the late check-out and have 2 fee depending on the time you want to check out: overstaying your check out time for 2 hours was 50 pounds and, for 4 hours, 80 pounds!!! You soon learn that the booking fee was cheaper for a reason. Regarding cleanliness and staff services, I can only say that it’s not terrible but I can assure you that it is lackluster. So, my recomendation is to those who want to be at the center of london within a few steps away from the tube or walking distance from the toruist things: this is the place for you! If your looking for quality service or save your buck with cheaper quality hotels, avoid Zedwell at all costs. Go further away and pay for a place in cheaper districts.
Carolina
Stayed 4 nights in Feb 2025