8/10 Good
Jennifer
Travelled with family, Travelled with group
6 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked four twin rooms and they were all very different in regards to size, outlook and comfort. Size was a big factor as we, as a couple, could not fit easily into the room with 2 people and two large cases. One of our party had a room where the windows would barely open and the room remained too warm, whereas ours opened freely and and we had a lovely cool breeze through open windows. The rooms were clean and well maintained. Reception staff were open to us changing rooms when available. But this is a busy hotel, so changes were not a given. The breakfast room was large and the quality of the food was high. We also had dinner in the restaurant twice. The first night the food and service was spot on - the second night one main dinner had to be sent back as the fish didn't taste quite 'right'. Three other meals were incomplete (none of the delicious potatoes that we had on night one) Simon the waiter handled the issue with calmness and efficiency and solved the issues immediately. The chef must have had a bad night that second visit? Overall we'd recommend the hotel for location, ambience, cleanliness and the staff- who were efficient and friendly.
Jennifer
Stayed 4 nights in Jul 2025
