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5.0 out of 5

"From the moment we were picked up from the ferry terminal, to the moment we were dropped back at the terminal, we were in heaven. The service was fant ... " More

By a verified traveller on Thu 21 Mar 2019

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at The Residence Bintan. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available. Built in 2017, this 5-star hotel has 127 rooms over 2 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Free self-parking
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a fitness centre and a playground
  • Guests have great things to say about the helpful staff and the size of the guestrooms
  • 21 miles (33.8 km) from Tanjung Pinang Ferry Terminal and 15.1 miles (24.3 km) from Trikora Beach
  • Free airport shuttle service

Room, 1 Bedroom, Terrace (Garden)

Bed Count 1 King Bed Maximum Occupancy 3 Max
€108* Per night/room 14 Jun - 15 Jun

Villa, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Villa, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sea View Suite (Upper)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden Suite (Upper)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 2 Bedrooms, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Residence Bintan ratings based on 3 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Residence Bintan

Everyone (2)
5 out of 5

Posted by on 6 Oct 2019

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Comment from Hotel Management

7 Oct 2019 by Rajeev

Dear Anonymous, Selamat Siang from The Residence Bintan! Thank you very much for positively rating our resort in this forum, we appreciate your time. Sincerely, Rajeev paul Operations Manager

5 out of 5
From the moment we were picked up from the ferry terminal, to the moment we were dropped back at the terminal, we were in heaven. The service was fantastic, nothing was too much, and the hotel itself was out of this world. We couldn’t fault our time at The Residence Bintan and will certainly be recommending to others!

Posted by on 21 Mar 2019

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Comment from Hotel Management

23 Mar 2019 by Rajeev

Dear Anonymous, Selamat Sore from The Residence Bintan! We are extremely delighted to see your wonderful post here, thank you very much for spending time writing this review for us. Your praising comments with regard to the arrival and departure experience, and fantastic service are very well-received, we will ensure to share your compliments with the team. Thank you once again for staying with us and highly recommending us. Looking forward to serving you soon. Sincerely, Rajeev Paul Operations Manager

5 out of 5
Sehr freundliche Bedienung und schöne Hotelanlage. Uns gefiel es sehr gut.

Posted by on 12 Mar 2019

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Comment from Hotel Management

15 Mar 2019 by Rajeev

Dear Anonymous, Selamat Sore from The Residence Bintan! Thank you very much for appreciating our resort and overall service, we look forward to welcoming you back soon. Sincerely, Rajeev Paul Operations Manager

Property Features

Simply step outside to unwind on the hotel's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Residence Bintan such as the free kids' club and the outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a kids' pool, a fitness centre and a garden. Free self parking is available. This 5-star Bintan hotel is smoke free.

  • 127 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2017
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Free self parking

Room Amenities

The Residence Bintan offers 127 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers and complimentary toiletries. This Bintan hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

On-site venue – This restaurant serves breakfast, brunch, lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals on site
  • Hunting on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

This property offers free ferry terminal pickup service. Guests must contact the property at least 48 hours in advance of arrival to request pickup.

For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 1000000.0 per night
  • New Year's Eve (31 December) Gala Dinner per adult: IDR 1750000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 850000 (up to 11 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Residence Bintan Hotel
  • Residence Bintan
  • The Residence Bintan Hotel
  • The Residence Bintan Bintan
  • The Residence Bintan Hotel Bintan

You should know

  • To get to the property, guests need to transfer by shuttle. Transfers need to be confirmed by contacting the property at least 48 hours before travel at the number on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.