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Grand Beach Hotel Surfside

4.5 star property
VIP Access

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Photo gallery for Grand Beach Hotel Surfside

3 outdoor pools, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Terrace/patio
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Housekeeping
  • Pool
  • Room service
  • Breakfast available

Explore the area

Map
9449 Collins Avenue, Surfside, FL, 33154
  • Surfside Beach
    ‪3 min walk‬
  • Bal Harbour Shops
    ‪5 min walk‬
  • Bal Harbour Beach
    ‪5 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (2 Bedroom Sunset View King Queen)

  • 92.6 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Single Beds (Partial Ocean View Two Bedroom King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Single Beds (Partial Ocean View Two Bedroom King)

  • 92.6 sq m
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

  • 92.6 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Suite, 1 King Bed (Ocean View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Ocean View King)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Suite, 1 King Bed, Pool View (Pool View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Pool View (Pool View King)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

  • 39.7 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

  • 39.7 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Suite, 2 Double Beds (Standard Double Suite)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 2 Double Beds (Standard Double Suite)

  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 King Bed, City View (Sunset View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, City View (Sunset View King)

  • 39 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Standard King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Standard King)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

  • 92 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 3 Twin Beds

Similar properties

Balcony

Grand Beach Hotel Surfside West

  • Pool
  • Hot tub
  • Spa
  • Air conditioning
4.1 out of 5, Very good, (1000)
The price is €279
for 1 room
includes taxes & fees
20 May - 21 May
Grand Beach Hotel Surfside West

About this property

Grand Beach Hotel Surfside

Luxury hotel on the beach, with 3 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Grand Beach Hotel Surfside's 3 outdoor swimming pools, or pampering yourself at the full-service spa.
Grand Beach Hotel Surfside offers 268 accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Grand Beach Hotel Surfside's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Surfside Beach. Enjoy features like free WiFi in public areas, plus 3 outdoor pools and a full-service spa.
  • Free WiFi
  • Enjoy international cuisine and a beachfront location while dining at La Plague
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the 4 hot tubs
  • Indulge with aromatherapy, facials, or Swedish massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the beach
  • Just a 3-minute walk from Surfside Beach and 5 minutes by foot from Bal Harbour Shops
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Grand Beach Hotel Surfside you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a fitness center, a garden, and a terrace. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Surfside hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
La Plague - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Sky Bar - This rooftop bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
Lobby Poolside Bar - This poolside lobby lounge specializes in international cuisine and serves lunch and light fare. Happy hour is offered. Open daily.
Market Place - This coffee shop specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 39 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Plague
  • Lobby Poolside Bar
  • Market Place
  • Sky Bar

Things to do

  • 3 outdoor pools
  • 4 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 9,000 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Chef service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 64.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 39 for adults and USD 22 for children
  • Valet parking fee: USD 49 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for 1 night room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Beach Hotel Surfside
Grand Beach Surfside
Surfside Grand Beach Hotel
Grand Beach Hotel
Grand Beach
Grand Beach Surfside Surfside
Grand Beach Hotel Surfside Hotel
Grand Beach Hotel Surfside Surfside
Grand Beach Hotel Surfside Hotel Surfside

Grand Beach Hotel Surfside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 495 out of 1000 reviews
Rating 8 - Good. 180 out of 1000 reviews
Rating 6 - Okay. 105 out of 1000 reviews
Rating 4 - Poor. 93 out of 1000 reviews
Rating 2 - Terrible. 127 out of 1000 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chaim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really NICE hotel and service staff 5 STAR!
Stayed 2 nights in Feb 2025

4/10 Poor

brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

The hotel was overwhelmed with Hasidic Jew families. Apparently the families all take off at the same time every year and overwhelm the hotels at Bal Harbor. They occupy every common space in the hotel letting their kids run around and throw trash on the ground that they leave there for the house keepers to clean up. No elevator courtesy as the kids and the adults step right in front of you if you are in line. They will also step in front of you on coffee lines and block the energy ways of the hotel. Every night there was literally 100 kids in the lobby not counting their parents who are not watching there children, we could not get a seat any where at the 2 pools or on the beach unless you put your name on a waiting list. Wish I would have been given a heads up at check in as I had no idea that his happens every year at the same time. I would have checked out early and went to another hotel. Through it would get better after the weekend; however, on Monday It only got worse. I was stunned and disappointed. I never complain about anything unless it’s a big deal so this is very out of character.
Stayed 3 nights in Feb 2025

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is a disappointment, I wouldn't recommend it.
Stayed 1 night in Feb 2025

2/10 Terrible

Yaakov

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was terrible a-z. will not be returning
Stayed 5 nights in Jan 2025

2/10 Terrible

jennifer

Travelled with family
Disliked: Property conditions & facilities, room comfort

Disappointing staying

We always had high expectations for this hotel, but unfortunately, our experience was very disappointing. The room was far from what we expected, small, and the bathroom had a serious issue—water was leaking from the shower, making it very uncomfortable to use. Additionally, we requested an iron and ironing board, but they never arrived, despite multiple follow-ups. Tried to changed my room…I couldn’t The hotel.com also promised certain amenities in the room, but none of them were provided. The lack of attention to detail and poor service made our stay frustrating. For the price and reputation of the hotel, we expected much better. Sadly, we would not recommend staying here. The restaurant and staff there were amazing but it’s all…
Stayed 2 nights in Jan 2025

2/10 Terrible

Jinae

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was using the pool at the hotel when the pool ladder broke. As a result, I injured my ankle, leaving a scar and significantly disrupting my vacation experience. After the incident, I immediately informed the concierge about the broken ladder. However, I was concerned to find that no warning sign was placed, nor was the ladder repaired when I returned to the pool area approximately 40 minutes later. This lack of prompt action demonstrated a failure to address an unsafe condition in a timely manner.
Stayed 2 nights in Jan 2025

2/10 Terrible

Alexia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2025

10/10 Excellent

Lelarae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The multiple pools and direct beach access 10/10
Stayed 5 nights in Jan 2025

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very badly managed. I wouldn't recommend it to anyone
Stayed 2 nights in Jan 2025

10/10 Excellent

Mai Chi

Stayed 1 night in Jan 2025

8/10 Good

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Shower was not working properly they promised to fix it from the first day but it never happened
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

ADRIANA

Travelled with family
Disliked: Cleanliness

Bed bugs and feelings of being a minority there!

We were given a disgusting room! It was around 11:30pm and ai finished unpacking. When I was ready to lay in bed I saw a bunch of insects that I’ve never seen running in the bed and pillows! I googled what a “bed bug” would look like a sure thing! They were all bed bugs!!!! Unbelievable!!! That late in the night, tired of a plane trip we had to pack again and move to another room: this time clean! The bed is not comfy though, the mattress is hard! The view to the ocean is stunning! Besides that if you don’t belong to the excess of religious families in there, you feel funny, they pray all long the day, so regardless if you are at the beach or at the reception, you are surrounded by them praying, so you feel like you don’t belong there.
Stayed 4 nights in Jan 2025

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Chana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Tzvi

Stayed 3 nights in Jan 2025

6/10 Okay

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was fine. A bit tired, but the air conditioner was so LOUD & Noisy we had to turn it off. When we opened our door, to the deck, there was also a lot of mechanical noise. We stayed there for the location near friends. We will not be staying there again
Stayed 3 nights in Jan 2025

8/10 Good

Boris

Stayed 4 nights in Jan 2025

8/10 Good

Jaikishan

Business traveller
This Property was ok the bathrooms was liking water
Stayed 2 nights in Nov 2024

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend this hotel Very slow service
Stayed 4 nights in Jan 2025

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Hotel, I wouldn't recommend it Bad Managers
Stayed 2 nights in Jan 2025

6/10 Okay

David

Stayed 1 night in Jan 2025

4/10 Poor

Joseph

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Weekend atcMiami

I recently stayed at the Grand Beach Hotel Surfside, and unfortunately, my experience was far from what I expected. While the location and exterior of the hotel are lovely, there were several issues during my stay that left me disappointed. Firstly, there was no cold water in the shower—only scalding hot water. This was extremely inconvenient, especially when I was mid-shower with shampoo in my hair and had to run from room to room trying to find a functional shower.i had 2 bedrooms with 3 bathrooms but only hot water . Additionally, the cleanliness of the floors was unacceptable. When I wiped my foot on a towel, it turned black from the dirt. This is not what one would expect from a hotel of this caliber. The bathrooms lacked locks, which compromised privacy, and none of the beds had proper sheets for the comforter. Initially, we assumed this was standard practice since all the beds were the same, but the front desk later informed us this was incorrect. After raising these concerns with the front desk, we were told the manager would contact us before our flight, but we are still waiting for a call. This lack of follow-through only added to our frustration. I rarely leave negative reviews, but I feel it’s important to share my experience in hopes that the hotel can address these issues. The potential is there, but attention to detail and guest satisfaction need significant improvement.
Stayed 4 nights in Jan 2025

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

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Flights

east midlands airport

Packages

Palermo Holidays