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Extended Stay America Suites - Boston - Saugus

2.5 star property

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Photo gallery for Extended Stay America Suites - Boston - Saugus

Lobby
Deluxe Studio, Non Smoking, Refrigerator & Microwave
Lobby
Exterior
Deluxe Studio, Non Smoking, Refrigerator & Microwave

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
832 Broadway, Saugus, MA, 01906
  • Place, Square One Mall
    ‪13 min walk‬
  • Place, Breakheart Reservation
    ‪16 min walk‬
  • Place, Boardman House
    ‪19 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Studio, Non Smoking, Refrigerator & Microwave

Deluxe Studio, Non Smoking, Refrigerator & Microwave

Deluxe Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Non Smoking, Refrigerator & Microwave

Standard Studio, Non Smoking, Refrigerator & Microwave

Standard Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio, Non Smoking, Refrigerator & Microwave

Standard Studio, Non Smoking, Refrigerator & Microwave

Standard Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

Extended Stay America Suites - Boston - Saugus

Suburban hotel with a 24-hour fitness center and free breakfast
Along with a 24-hour fitness center, this smoke-free hotel has coffee/tea in a common area and laundry facilities. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a vending machine. Housekeeping is available on request.
Extended Stay America Suites - Boston - Saugus offers 123 accommodations. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Extended Stay America Suites - Boston - Saugus. During your stay, you'll be close to Revere Beach. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Onsite recreation includes a 24-hour gym
  • 13 minutes by car from Encore Boston Harbor and 14 minutes from TD Garden
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. Public spaces have free WiFi. A 24-hour fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Extended Stay America Suites - Boston - Saugus. Limited free parking is available on a first-come, first-served basis.

This Saugus hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2017
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with premium cable channels

Food and drink

  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0003882620
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

WoodSpring Suites Signature Boston North Hotel Saugus
WoodSpring Suites Signature Boston North Hotel
WoodSpring Suites Signature Boston North Saugus
WoodSpring Suites Signature B
WoodSpring Suites Boston North
WoodSpring Suites Signature Boston North
Extended Stay America Suites Boston Saugus
Extended Stay America Suites - Boston - Saugus Hotel
Extended Stay America Suites - Boston - Saugus Saugus
Extended Stay America Suites - Boston - Saugus Hotel Saugus

Extended Stay America Suites - Boston - Saugus Reviews

Reviews

6.4
Rating 10 - Excellent. 308 out of 1005 reviews
Rating 8 - Good. 151 out of 1005 reviews
Rating 6 - Okay. 156 out of 1005 reviews
Rating 4 - Poor. 137 out of 1005 reviews
Rating 2 - Terrible. 253 out of 1005 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

William

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was not stocked there is no breakfast all they is a couple and dry oat meal
Stayed 1 night in Nov 2025

4/10 Poor

Nicole

Travelled with partner
Disliked: Cleanliness, amenities
The rooms to be updated and cleaned better, the property needs cleaned itself, they advertise breakfast. Breakfast however, it only consisted of pre-packaged granola bars or muffins and coffee. Residents were allowed to have pets which is fine but they were on every floor instead of limited to a floor or two. We notified the desk clerk that our TV was not working and he didn't do anything about it. So we worked out TV for a day and a half. I myself would not recommend this facility to anyone.
Stayed 3 nights in Nov 2025

6/10 Okay

Megan

Liked: Cleanliness, staff & service
The room was fine. Bed was super hard. It was my own fault for not reading more into the housekeeping deal, so that was a learning curve for me. The room was perfect for what we needed.
Stayed 1 night in Nov 2025

2/10 Terrible

allison

Disliked: Cleanliness, property conditions & facilities
The couch in the room was falling apart you walked in and also smelled the cigarette smoke it was noisy that were dogs across the hall that kept barking and people yelling in the hallway I will never stay here again
Stayed 1 night in Nov 2025

10/10 Excellent

Illed

Stayed 1 night in Nov 2025

6/10 Okay

Scott

Stayed 1 night in Oct 2025

6/10 Okay

Danielle

Disliked: Cleanliness, amenities
The evening staff person was extremely helpful and checked on us after check in. He immediately changed our room upon request. The rooms need a deep cleaning and TLC.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kevin

Stayed 4 nights in Nov 2025

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the room it wasn't clean, with a horrible smell and the bathroom it was really bad, it is suppose to have breakfast included but it was just a muffin and a coffee.
Stayed 1 night in Nov 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and room was clean
Stayed 1 night in Oct 2025

10/10 Excellent

jhon sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Oct 2025

10/10 Excellent

Damien

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, amenities
The staff member would not give me any information about the hotel or room. I said that i needed a step in shower. He said check in and then I could go to my room to see if was satisfactory. I had a tub shower and the room looked beat up. I told the clerk that the room was not what I needed. He said, " I only hand out the room key cards and could not change my room. I asked to have my check in reversed because I had not taken advantage of what the place offered. H said a refine was impossible. I left and found another hotel/motel.
Stayed 2 nights in Oct 2025

2/10 Terrible

Jody

Disliked: Cleanliness, property conditions & facilities
No blankets no wash cloths and oh yeah BUGS
Stayed 1 night in Oct 2025

8/10 Good

Bret

Business traveller
Stayed 1 night in Oct 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t clean when we got there ,top stove butt broken not coffe maker room smelled nasty
Stayed 3 nights in Oct 2025

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusted

Staff was rude and unhelpful. Room was dirty. They were so rude that I didn’t feel comfortable saying anything to them. I spent also $600 for an unpleasant time and dirty room. I’m going to be writing to the manager and writing to the BBB.
Stayed 2 nights in Oct 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness, room comfort

Light sleeper? Go somewhere else.

Found a long hair in the bed and another in tub. Could hear everything around us. Loud tv on one side. People “banging” above us, and someone snoring on the other side.
Stayed 1 night in Oct 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady who checked me in was Rude. Staff over all was rude. At a glance it appeared clean until I checked in and looked more closely. There was crud on the floor around the tub. Floor left my clean white socks disgusting dark brown. Staff doesn’t care. Several permanent residence and they treat everyone like a problem long term resident. Last night there I found a cockroach running across the bathroom floor. I hope I didn’t bring any unwanted guest home with me! I will never stay here again!!
Stayed 2 nights in Oct 2025

4/10 Poor

daniel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in bad condition. Walls are as thin as paper and you could hear everything. Bed and bedding is comical.
Stayed 2 nights in Oct 2025

4/10 Poor

Milhail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Annamaria, Ridgewood

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty, blood on the bed sheet, the bathroom door and toilet seat was broken as well as the window was broken, missing curtains, flimsy bed we felt like we were going to go right through them.
Stayed 1 night in Oct 2025

10/10 Excellent

Elidon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

2/10 Terrible

PARMEET

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience at Extended Stay America Suites. The room was not clean, had an unpleasant odor, and looked poorly maintained. The staff showed little interest in helping, and the overall service was unprofessional.For the price, I expected much better quality and comfort. I would not recommend this hotel and definitely wouldn’t stay here again.
This is the room when we just check in
Stayed 2 nights in Oct 2025